Air Europa is one of Spain's leading airlines and a key player in the European aviation industry. Founded in 1986 and headquartered in Palma de Mallorca, the company operates a modern fleet of Boeing aircraft, connecting Spain with numerous destinations across Europe, North Africa, and the Americas. As part of the Globalia group, it maintains a significant market share in the transatlantic corridor and is a member of the SkyTeam alliance.

The company maintains its primary operational hub at Madrid-Barajas Airport and its corporate headquarters in Mallorca. For international professionals, Air Europa offers diverse opportunities ranging from specialized aeronautical engineering and flight operations to digital transformation roles in data analytics, SEO, and marketing automation. The multicultural environment and the airline's focus on international expansion make it an attractive destination for expats with aviation expertise or technical skills.

Founded in 1986, Air Europa was the first Spanish private airline to operate scheduled domestic flights. It became part of the Globalia group in 1991 and has since grown into a major international carrier with a focus on connecting Europe and the Americas.

CRM Business Analyst

Air Europa

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

In this role, you will have the opportunity to convert business needs into clear, efficient CRM solutions aligned with the strategy of a global airline. Your work will directly impact internal operations and the customer experience throughout their entire relationship cycle with Air Europa.

You will join the CRM team within a collaborative environment oriented toward continuous improvement, where functional quality, coordination with IT, and business vision are key to ensuring robust and sustainable solutions.

Benefits of working with us:

* Real functional impact: You will participate in the definition and evolution of strategic CRM functionalities, with the ability to analyze, propose, and improve key business processes.
* Professional stability: Permanent contract at a leading airline company, with a clear vision of long-term growth and digital transformation.
* Collaborative and cross-functional environment: You will work closely with IT teams, business units, and functional experts, actively participating in decision-making.
* Agile methodologies in real projects: You will participate in the definition, prioritization, and tracking of agile developments aligned with business objectives.
* Flexibility and work-life balance: Flexible schedule from Monday to Friday and the possibility of teleworking 2 days a week.
* Work at Air Europa's headquarters in Llucmajor, in a professional and well-structured environment.
* Flight advantages: Tickets with Air Europa and partner companies for you, your family, and friends, in addition to additional benefits and discounts.

Mission of the position:

You will ensure that the CRM evolves consistently with the business strategy, translating functional needs into clear, viable, and high-quality solutions. You will be a key figure in ensuring the correct definition, validation, and tracking of functionalities, incidents, and improvements, contributing to more efficient operations and a better experience for customers and internal teams. Your work will make CRM processes more robust, aligned, and value-oriented, facilitating decision-making and continuous improvement.

Main responsibilities:

* Define and document CRM functionalities, ensuring their alignment with strategic business objectives.
* Analyze CRM incidents and evolutions, evaluating their impact and proposing viable functional improvements.
* Coordinate the definition, validation, and testing of user stories together with IT and business teams, guaranteeing quality and consistency.
* Facilitate refinement sessions and actively participate in sprint planning, ensuring correct prioritization and execution of developments.

What will make you successful in this position:

* Experience in CRM projects: This will allow you to understand processes, anticipate impacts, and provide functional solutions aligned with the business from day one.
* Knowledge of CRM platforms (Salesforce, Pega, Dynamics or similar): This will be key to evaluating functionalities, defining improvements, and ensuring correct implementation.
* Functional analysis and documentation skills: This will help you write clear, structured, and result-oriented user stories.
* Experience working with agile methodologies: This will enable you to actively participate in refinements, sprint planning, and development tracking with efficiency.
* Incident management and analysis: Fundamental to guarantee the operational quality of the CRM and service continuity for business areas.
* Fluent communication in English: This will allow you to operate confidently in international environments and with technical documentation.
* Experience in aviation or AI solutions applied to customers (valued): This will provide an additional perspective for projects of greater complexity and innovation.

View original advert (Spanish)

En este rol tendrás la oportunidad de convertir las necesidades de negocio en soluciones CRM claras, eficientes y alineadas con la estrategia de una aerolínea global. Tu trabajo impactará directamente en la operativa interna y en la experiencia del cliente a lo largo de todo su ciclo de relación con Air Europa.

Te unirás al equipo de CRM, dentro de un entorno colaborativo y orientado a la mejora continua, donde la calidad funcional, la coordinación con IT y la visión de negocio son claves para garantizar soluciones sólidas y sostenibles.

Beneficios de trabajar con nosotros:

* Impacto funcional real: Participarás en la definición y evolución de funcionalidades CRM estratégicas, con capacidad para analizar, proponer y mejorar procesos clave del negocio.
* Estabilidad profesional: Contrato indefinido en una compañía aérea líder, con una visión clara de crecimiento y transformación digital a largo plazo.
* Entorno colaborativo y transversal: Trabajarás de forma estrecha con equipos de IT, negocio y expertos funcionales, participando activamente en la toma de decisiones.
* Metodologías ágiles en proyectos reales: Participarás en la definición, priorización y seguimiento de desarrollos ágiles alineados con los objetivos del negocio.
* Flexibilidad y conciliación: Horario flexible de lunes a viernes y posibilidad de teletrabajar 2 días a la semana.
* Trabajo en las oficinas centrales de Air Europa en Llucmajor, en un entorno profesional y bien estructurado.
* Ventajas en vuelos: Billetes con Air Europa y compañías asociadas para ti, tu familia y amistades, además de beneficios y descuentos adicionales.

Misión del puesto:

Asegurarás que el CRM evolucione de forma coherente con la estrategia del negocio, traduciendo necesidades funcionales en soluciones claras, viables y de calidad. Serás una figura clave para garantizar la correcta definición, validación y seguimiento de funcionalidades, incidencias y mejoras, contribuyendo a una operativa más eficiente y a una mejor experiencia para clientes y equipos internos. Tu trabajo permitirá que los procesos CRM sean más robustos, alineados y orientados al valor, facilitando la toma de decisiones y la mejora continua.

Principales responsabilidades:

* Definirás y documentarás funcionalidades CRM, asegurando su alineación con los objetivos estratégicos del negocio.
* Analizarás incidencias y evoluciones del CRM, evaluando su impacto y proponiendo mejoras funcionales viables.
* Coordinarás la definición, validación y testing de historias de usuario junto a IT y equipos de negocio, garantizando calidad y coherencia.
* Facilitarás sesiones de refinamiento y participarás activamente en sprint planning, asegurando una correcta priorización y ejecución de los desarrollos.