Air Europa is one of Spain's leading airlines and a key player in the European aviation industry. Founded in 1986 and headquartered in Palma de Mallorca, the company operates a modern fleet of Boeing aircraft, connecting Spain with numerous destinations across Europe, North Africa, and the Americas. As part of the Globalia group, it maintains a significant market share in the transatlantic corridor and is a member of the SkyTeam alliance.

The company maintains its primary operational hub at Madrid-Barajas Airport and its corporate headquarters in Mallorca. For international professionals, Air Europa offers diverse opportunities ranging from specialized aeronautical engineering and flight operations to digital transformation roles in data analytics, SEO, and marketing automation. The multicultural environment and the airline's focus on international expansion make it an attractive destination for expats with aviation expertise or technical skills.

Founded in 1986, Air Europa was the first Spanish private airline to operate scheduled domestic flights. It became part of the Globalia group in 1991 and has since grown into a major international carrier with a focus on connecting Europe and the Americas.

This job was published 4 months ago

Técnico/a Junior de Backoffice Loyalty – Recién Graduados con Base Técnica (CRM, Datos, Integraciones)

Air Europa

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Welcome to a key moment for our company.

We are immersed in a process of digital transformation, evolving towards new ways of selling and customer service.

We are looking to add a technical and analytical profile that can strengthen the Backoffice Loyalty area and grow with us during this stage.

What does our proposal offer you?

Assume a key role in daily operations.
Become a leader in incident resolution, analysis, and optimization.
Bringing real improvements to processes and the customer experience adds up.
Enjoy seeing how your work has a direct impact.
Intensive schedule from 8:00 to 16:00.
Hybrid model of in-person work and remote work, based at our headquarters in Mallorca, the heart where decisions are made and where innovation is driven.
Airline tickets to fly with your loved ones to our destinations and those of partner airlines.

Your mission

You will participate in tasks that will allow you to delve deeper into the technology related to loyalty systems:

You will analyze and resolve incidents by applying a technical approach and accurate diagnosis.
You will configure and parameterize the systems, allowing you to master key tools.
You will continue to see integrations with partners and new features, becoming part of the platform's ongoing evolution.
You will identify errors, propose solutions, and coordinate technical teams, becoming a key player in improving the ecosystem.

You can make your mark by applying continuous improvement:

You will evaluate and propose operational improvements to increase efficiency, quality, and customer experience.
You will document workflows, incidents, and solutions, ensuring a robust and scalable operation.
You will collaborate hand in hand with IT, CRM and technology providers, broadening your overall business vision.

You will succeed in this position if:

You enjoy working with systems, data, and continuous improvement, and you want to grow in a digital context, adding value from day one.

Having some technical requirements will be useful in your daily life.

Experience in configuring systems, CRM or loyalty platforms.
Knowledge in functional analysis and incident diagnosis.
Ability to interpret data and identify patterns, generating valuable insights.
Familiarity with integrations, data flows, and automation.

Everything else comes down to your personality:

Passion for continuous improvement and for finding solutions to complex problems.
Ability to break down challenges and propose efficient alternatives.
Critical and results-oriented approach.
Proactivity and autonomy to drive improvements.
Ability to communicate with technical and non-technical teams.
Attention to detail and rigor in execution.
Adaptability to work in dynamic environments and with multiple stakeholders.

If you want to be part of a company undergoing a transformation, contribute your technical expertise, and grow within a team where your work matters, we'd love to hear from you. This position could be your next step if you're motivated by an environment where technology, customer loyalty, and customer experience are constantly evolving.

Our commitment to equality and sustainability

We actively work to reduce our environmental and social impact, contributing to more prosperous and equitable communities. Through compliance with our Equal Opportunities Plan, our diversity standards, and our internal policies, we take concrete steps to eliminate barriers and promote inclusion at all levels, leveraging the richness that diversity brings to our success in the aviation industry.

View original advert (Spanish)

Bienvenido/a a un momento clave de nuestra compañía.

Estamos inmersos en un proceso de transformación digital, evolucionando hacia nuevas formas de venta y de atención al cliente.

Queremos incorporar un perfil técnico y analítico que pueda reforzar el área de Backoffice Loyalty y crecer con nosotros en esta etapa.

Qué te aporta nuestra propuesta

* Asumir un rol clave en la operativa diaria.

* Convertirte en un referente en resolución de incidencias, análisis y optimización.

* Aportar mejoras reales en los procesos y en la experiencia del cliente Suma.

* Disfrutar viendo cómo tu trabajo tiene impacto directo.

* Horario intensivo de 8:00 a 16:00.

* Modelo híbrido presencial teletrabajo, con base en nuestras oficinas centrales en Mallorca, el corazón donde se toman las decisiones y donde se impulsa la innovación.

* Billetes de compañía para volar con los tuyos a nuestros destinos y a los de compañías asociadas.

Tu misión

Participarás en tareas que te permitirán profundizar en la tecnología vinculada a sistemas de fidelización:

* Analizarás y resolverás incidencias aplicando un enfoque técnico y un diagnóstico preciso.

* Configurarás y parametrizarás los sistemas, lo que te permitirá dominar herramientas clave.

* Seguirás integraciones con partners y nuevas funcionalidades, formando parte de la evolución continua de la plataforma.

* Identificarás errores, propondrás soluciones y coordinarás equipos técnicos, convirtiéndote en una pieza clave en la mejora del ecosistema.

Podrás dejar huella aplicando la mejora continua:

* Evaluarás y propondrás mejoras operativas para aumentar eficiencia, calidad y experiencia de cliente.

* Documentarás flujos, incidencias y soluciones, asegurando una operación sólida y escalable.

* Colaborarás mano a mano con IT, CRM y proveedores tecnológicos, ampliando tu visión global del negocio.

Tendrás éxito en esta posición si:

Disfrutas trabajando con sistemas, datos y mejora continua, y quieres crecer en un contexto digital aportando valor desde el primer día.

Te servirá en tu día a día contar con algunos requisitos técnicos.

* Experiencia en configuración de sistemas, CRM o plataformas de fidelización.

* Conocimientos en análisis funcional y diagnóstico de incidencias.

* Capacidad para interpretar datos e identificar patrones, generando insights valiosos.

* Familiaridad con integraciones, flujos de datos y automatización.

Todo lo demás lo aporta tu personalidad:

* Pasión por la mejora continua y por encontrar soluciones a problemas complejos.

* Capacidad para descomponer retos y plantear alternativas eficientes.

* Enfoque crítico y orientado a resultados.

* Proactividad y autonomía para impulsar mejoras.

* Habilidad para comunicarte con equipos técnicos y no técnicos.

* Atención al detalle y rigor en la ejecución.

* Adaptabilidad para trabajar en entornos dinámicos y con múltiples interlocutores.

Si quieres formar parte de una compañía en plena transformación, aportar tu visión técnica y crecer en un equipo donde tu trabajo importa, nos encantará conocerte. Este puesto puede ser tu siguiente paso si te motiva un entorno donde la tecnología, la fidelización y la experiencia del cliente avanzan rápido.