Astara is a global leader in mobility and automotive distribution, operating across 19 countries in Europe, Latin America, and Southeast Asia. Formerly known as Bergé Auto, the company has evolved into a diversified mobility ecosystem that includes vehicle distribution, subscription services through Astara Move, and advanced data-driven consulting for the automotive sector.

Headquartered in Madrid, Astara offers a dynamic environment for international professionals, particularly those with expertise in digital transformation, data analytics, and commercial operations. The company is known for its multicultural workforce and its commitment to sustainable mobility solutions, making it a key player for expats looking to work at the intersection of the traditional automotive industry and modern tech-driven mobility.

Founded in 1979 as Bergé Auto, the company rebranded to Astara in 2021 to reflect its shift towards digital mobility services. It is part of the Bergé y Cía group, one of Spain's most established industrial and maritime holdings.

Digital Sales Advisor VN

Astara

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

THE POSITION:

ASTARA: LEADING COMPANY IN OPEN MOBILITY. At Astara Retail, we are pioneers in offering a unique and personalized vehicle purchasing experience. Through our network of dealerships, we market the most prominent brands in the market, such as BYD, LEXUS, Mitsubishi, Ssanyong, Subaru, Maserati, among others.

At Astara, we are committed to equal opportunity, inclusion, and diversity. We encourage all people, including those with disabilities, to join our team! If you need any adaptations during the selection process, please do not hesitate to let us know.

We are looking for a Digital Sales Advisor for our new brand GEELY, at its facilities in Alcobendas.

Your main mission will be to manage and convert digital leads into vehicle sales, offering a personalized purchasing experience through digital channels (WhatsApp, CRM, email, social networks, and online platforms), meeting commercial and customer satisfaction objectives.

MAIN FUNCTIONS AND RESPONSIBILITIES:

- Attend to and manage digital leads coming from the web, social networks, marketplaces, and online campaigns.
- Contact potential customers via WhatsApp, telephone, email, and video calls.
- Advise the customer in the choice of a new vehicle and value chains (financing and insurance).
- Perform commercial follow-up until the sale is closed.
- Manage the vehicle registration process and follow-up until delivery to the final customer.
- Register and update customer information in the CRM.
- Coordinate test drives, reservations, and vehicle delivery.
- Meet digital sales KPIs (contactability, appointment conversion, response time, closing of operations, etc.).
- Guarantee an excellent customer experience before, during, and after the sale.

REQUIREMENTS:

- Minimum of 2 years of previous experience in digital sales.
- Knowledge of the online sales process and commercial funnel.
- Training in digital sales management is valued.
- Skills in managing CRM, WhatsApp Business, email, etc.
- Written and verbal communication skills.
- Results-oriented and focused on closing operations.
- Ability to organize and follow up with customers.

#LI-FL1

View original advert (Spanish)

EL PUESTO:

ASTARA: COMPAÑÍA LÍDER EN MOVILIDAD ABIERTA.En Astara Retail, somos pioneros en ofrecer una experiencia de compra de vehículos única y personalizada. A través de nuestra red de concesionarios, comercializamos las marcas más destacadas del mercado, como BYD, LEXUS, Mitsubishi, Ssanyong, Subaru, Maserati, entre otras.

En Astara apostamos por la igualdad de oportunidades, la inclusión y la diversidad. ¡Animamos a todas las personas, incluidas aquellas con discapacidad, a unirse a nuestro equipo! Si necesitas alguna adaptación durante el proceso de selección, no dudes en contárnoslo.

Estamos buscando un Asesor/a Comercial Digital para nuestra nueva marca GEELY, en sus instalaciones de Alcobendas.

Su misión principal será gestionar y convertir leads digitales en ventas de vehículos, ofreciendo una experiencia de compra personalizada a través de canales digitales (WhatsApp, CRM, email, redes sociales y plataformas online), cumpliendo los objetivos comerciales y de satisfacción del cliente.

PRINCIPALES FUNCIONES Y RESPONSABILIDADES:

- Atender y gestionar leads digitales provenientes de web, redes sociales, marketplaces y campañas online.
- Contactar a clientes potenciales por WhatsApp, teléfono, email y videollamadas.
- Asesorar al cliente en la elección del vehículo nuevo y cadenas de valor (financiación y seguros)
- Realizar seguimiento comercial hasta el cierre de la venta.
- Gestionar el proceso de matriculación de vehículos y seguimiento hasta su entrega al cliente final.
- Registrar y actualizar información de clientes en el CRM.
- Coordinar test drives, reservas y entrega de vehículos.
- Cumplir con los KPIs de ventas digitales (contactabilidad, conversión de citas, tiempo de respuesta, cierre de operaciones, etc.).
- Garantizar una excelente experiencia del cliente antes, durante y después de la venta.

REQUISITOS:

- Experiencia previa mínima de 2 años en ventas digitales.
- Conocimiento del proceso de venta online y embudo comercial.
- Valorable formación en gestión de ventas digitales.
- Habilidades en la gestión de CRM, WhatsApp Business, correo electrónico, etc.
- Habilidades de comunicación escrita y verbal.
- Orientación a resultados y al cierre de operaciones.
- Capacidad de organización y seguimiento de clientes.

#LI-FL1