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After-Sales and Technical Support Delegate

On-site in Madrid·Full-time·Added 3 months ago (last checked 8 Oct)

Astara

18 open roles

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Overview

Work mode: On-site, Madrid
Contract: Permanent contract, full-time hours
English: Required
Driving licence: Required

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Skills

This job advert was originally written in Spanish.

The role

To be the link between the factory, the dealer network, and the end customer, ensuring that each technical file progresses, that each dealer has the necessary support to repair quickly and well, and that each intervention reinforces the brand's reputation.

What you'll do

Technical assistance: active follow-up of open technical files, driving their progress to closure.
Dealer support: resolving technical and operational questions regarding workshops, parts, warranties, transport, and after-sales processes.
Area management: managing the assigned area autonomously, acting as Astara's main point of contact with dealers.
After-sales business development: identifying opportunities for improvement and growth, proposing concrete and measurable actions.
Parts planning: analyzing stock and supply needs for the network, coordinating priorities with the brand.
Electric vehicle: providing technical knowledge on electrification, batteries, charging systems, and EV diagnostics, as a key part of the evolution of our ranges.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

Solid technical knowledge of automotive, especially in mechanics, electronics, diagnostics, or vehicle systems.
Interest in electrification: training or experience in electric vehicles, high-voltage batteries, electric motors, or charging infrastructure will be valued.
Digital tools: advanced user level in Excel and PowerPoint, with familiarity in using AI tools to streamline daily analysis and reporting.
Intermediate English level, sufficient to work with technical documentation and maintain occasional communication with the factory.
Willingness to travel regularly within the assigned area. Valid driver's license.
Consolidated professional experience in a technical environment, after-sales, workshop, technical assistance, or network support.
Organizational skills, autonomy, and decision-making.
Customer orientation, sense of urgency, and ability to follow through until resolution.

About Astara

Astara is a global mobility company headquartered in Madrid, Spain, operating in the automotive distribution and services sector. It represents major automotive brands such as Mitsubishi, Maxus, and others across multiple markets, offering sales, after-sales, and mobility solutions. With a presence in over 19 countries across Europe, Latin America, and Asia, Astara has a significant scale, employing thousands of people worldwide.

In Spain, Astara has a strong operational footprint with offices and dealerships in Madrid and other cities, serving as a key hub for its European activities. The company is known for its innovative approach to mobility, including digital services and new business models like Astara Move. For international professionals, Astara offers opportunities in commercial, technical, and data roles, with a multicultural work environment and a focus on growth and innovation.

Industry: Automotive
Founded: 2017
Employees: 5,000–10,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: astara.com

Good to know if you are moving

Astara is headquartered in Madrid, Spain, making it a convenient option for those seeking to work in the Spanish capital.
The company operates in over 19 countries, offering potential international career opportunities and a global network.
Astara represents major automotive brands like Lexus, Hyundai, and BY, providing exposure to diverse product lines.
The company is investing in digital and data-driven services, as seen in roles like Senior Mobility Data Analyst, which may appeal to tech-oriented professionals.
Spanish language proficiency is likely important for many roles, as most job titles are in Spanish, but international experience is valued.

In their own words

About the company & team

We are a global company specialized in the efficient distribution of vehicles, with more than 47 years of experience in the automotive sector, with its origin and headquarters in Madrid, Spain.

Our business approach combines deep industry knowledge, proprietary technology, digitalization, and data intelligence to understand the real mobility needs and offer flexible, personalized solutions to individuals, companies, and public administrations.

Today, we are present in 18 countries in Europe and Latin America, representing nearly 40 official vehicle brands through a network of more than 3,200 independent sales and service points. We think globally and act with a strong local focus, adapting our model to each market and establishing long-term relationships with manufacturers, customers, and financial partners. In 2025, we generated a turnover of 5.5 billion euros and sold 220,000 new vehicles.

Move. It's your right.

At Astara, we are committed to equal opportunities, inclusion, and diversity. We encourage all people, including those with disabilities, to join our team! If you need any accommodation during the selection process, do not hesitate to let us know.

All open roles at Astara