Astara is a global leader in mobility and automotive distribution, operating across 19 countries in Europe, Latin America, and Southeast Asia. Formerly known as Bergé Auto, the company has evolved into a diversified mobility ecosystem that includes vehicle distribution, subscription services through Astara Move, and advanced data-driven consulting for the automotive sector.

Headquartered in Madrid, Astara offers a dynamic environment for international professionals, particularly those with expertise in digital transformation, data analytics, and commercial operations. The company is known for its multicultural workforce and its commitment to sustainable mobility solutions, making it a key player for expats looking to work at the intersection of the traditional automotive industry and modern tech-driven mobility.

Founded in 1979 as Bergé Auto, the company rebranded to Astara in 2021 to reflect its shift towards digital mobility services. It is part of the Bergé y Cía group, one of Spain's most established industrial and maritime holdings.

Sales Advisor New Vehicles LEXUS

Astara

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ASTARA: A LEADING COMPANY IN OPEN MOBILITY.
At Astara Retail, we are pioneers in offering a unique and personalized vehicle purchasing experience. Through our dealership network, we market the most prominent brands in the market, such as BYD, LEXUS, Mitsubishi, Ssanyong, Subaru, Maserati, among others.

At Astara, we are committed to equal opportunities, inclusion, and diversity. We encourage everyone, including people with disabilities, to join our team! If you need any adjustments during the selection process, please do not hesitate to let us know.

We are looking for a New Vehicle Sales Advisor for LEXUS MADRID. Their main mission will be to identify customer needs and provide personalized advice on Lexus products and services to achieve the established commercial objectives and ensure an excellent customer experience.

MAIN FUNCTIONS AND RESPONSIBILITIES:

Commercial Activity:
- Actively perform prospecting and schedule appointments and sales.
- Attend to customers, identifying their needs and advising them on the brand's services/products: financing, insurance, warranties, etc.
- Carry out the complete commercial process established by the brand, including static and dynamic demonstrations. Prepare quotes according to their needs.
- Appraise used vehicles at the time of sale in coordination with the VO (Used Vehicle) department.
- Place the order and include the financing of the operation and insurance in coordination with the corresponding departments.
- Plan and carry out the delivery according to exclusive Lexus standards.
- Follow up with customers, resolving their doubts and assessing the level of satisfaction with the service received.
- Participate in marketing actions and dealership and/or brand events

Management Activities
- Use the recommended internal and external tools to enter and report sales activity.
- Manage the customer file documentation, coordinating the necessary actions to ensure a proper customer experience.
- Monitor the preparation and arrival process of the vehicle, in coordination with Logistics, to control its delivery.
- Collaborate in the correct maintenance of car and exhibition standards.
- Compliance with Environmental Good Practice Guides.

REQUIREMENTS:

- More than 5 years of experience as a Sales Advisor in new vehicles and, preferably in a Premium brand
- Commercial profile with stability within the automotive sector
- Availability and geographical flexibility to work in different LEXUS dealerships in North Madrid (Majadahonda, Las Rozas, Castellana, and Avenida de Burgos)
- Proficiency in Office 365 and digital tools

View original advert (Spanish)

ASTARA: COMPAÑÍA LÍDER EN MOVILIDAD ABIERTA.
En Astara Retail, somos pioneros en ofrecer una experiencia de compra de vehículos única y personalizada. A través de nuestra red de concesionarios, comercializamos las marcas más destacadas del mercado, como BYD, LEXUS, Mitsubishi, Ssanyong, Subaru, Maserati, entre otras.

En Astara apostamos por la igualdad de oportunidades, la inclusión y la diversidad. ¡Animamos a todas las personas, incluidas aquellas con discapacidad, a unirse a nuestro equipo! Si necesitas alguna adaptación durante el proceso de selección, no dudes en contárnoslo.

Estamos buscando un Asesor/a Comercial de vehículo nuevo para LEXUS MADRID. Su misión principal será detectar las necesidades del cliente y ofrecerle asesoría personalizada de los productos y servicios de Lexus para lograr la consecución del objetivo comercial establecido y garantizar una excelente experiencia cliente.

PRINCIPALES FUNCIONES Y RESPONSABILIDADES:

Actividad Comercial:
- Realizar una labor activa de prospección y agenda de citas y ventas.
- Atender a los clientes, identificando sus necesidades y asesorándoles acerca de los servicios/productos de la marca: financiación, seguros, garantías, etc.
- Realizar el proceso comercial completo establecido por la marca incluyendo demostración estática y dinámica. Elaborar presupuestos conforme a sus necesidades.
- Tasar los vehículos usados en el momento de la venta en coordinación con el dpto. de VO.
- Realizar el pedido e incluir la financiación de la operación y seguro en coordinación con los departamentos correspondientes.
- Planificar y realizar la entrega acorde a los estándares exclusivos Lexus.
- Realizar el seguimiento de sus clientes resolviéndoles dudas y conociendo el grado de satisfacción del servicio recibido.
- Participar en acciones de marketing y eventos de concesionario y/o la marca

Actividades De Gestión
- Utilizar las herramientas internas y externas preconizadas para introducir y reportar la actividad de ventas.
- Gestionar la documentación del expediente del cliente coordinando las acciones necesarias para asegurar una adecuada experiencia cliente.
- Realizar un seguimiento del proceso de preparación y llegada del vehículo, de manera coordinada con Logística, para tener controlada su entrega.
- Colaborar en el correcto mantenimiento de los estándares de coches y de exposición.
- Cumplimiento de las Guías de Buenas Prácticas Ambientales.

REQUISITOS:

-Experiencia de más de 5 años como Asesor Comercial en vehículo nuevo y, preferiblemente en marca Premium
- Perfil comercial y estable dentro del sector automoción
- Disponibilidad y flexibilidad geográfica para trabajar en distintos concesionarios de la marca LEXUS en Madrid Norte (Majadahonda, Las Rozas, Castellana y Avenida de Burgos)
- Manejo de Office 365 y herramientas digitales