Astara is a global leader in mobility and automotive distribution, operating across 19 countries in Europe, Latin America, and Southeast Asia. Formerly known as Bergé Auto, the company has evolved into a diversified mobility ecosystem that includes vehicle distribution, subscription services through Astara Move, and advanced data-driven consulting for the automotive sector.

Headquartered in Madrid, Astara offers a dynamic environment for international professionals, particularly those with expertise in digital transformation, data analytics, and commercial operations. The company is known for its multicultural workforce and its commitment to sustainable mobility solutions, making it a key player for expats looking to work at the intersection of the traditional automotive industry and modern tech-driven mobility.

Founded in 1979 as Bergé Auto, the company rebranded to Astara in 2021 to reflect its shift towards digital mobility services. It is part of the Bergé y Cía group, one of Spain's most established industrial and maritime holdings.

VO Sales Advisor

Astara

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Astara: Global Mobility for a World on the Move 🚀

At Astara, we've been redefining mobility for over 40 years, connecting people with cutting-edge technology and staying one step ahead. Today, with operations in 19 countries, annual revenues exceeding 5 billion euros, and a diverse team of 3,000+ people from 50 nationalities, we lead the way in automotive distribution and innovative mobility services. We are committed to sustainability, offering environmentally friendly solutions for a cleaner and more responsible future.

Our portfolio goes far beyond vehicles: we offer flexible mobility solutions including ownership, subscription, and B2B/B2C services, all powered by our own digital platform. With a culture that values diversity and talent, Astara offers a collaborative, inclusive environment where you can grow and make an impact.

Are you ready to join a company driving the future of mobility? At Astara, your ideas and talent move us forward!

THE ROLE:

Identify customer needs and provide personalized advice on Lexus pre-owned vehicle products and services to achieve established commercial goals and ensure an excellent customer experience.

MAIN FUNCTIONS/RESPONSIBILITIES:

Commercial Activity:
Perform active prospecting and manage appointment and sales scheduling.
Assist customers, identifying their needs and advising them on brand services/products: financing, insurance, warranties, etc.
Execute the complete commercial process established by the brand, including static and dynamic demonstrations. Prepare quotes based on customer needs.
Appraise used vehicles in coordination with the New Vehicle (VN) department.
Process the order and include operation financing and insurance in coordination with the corresponding departments.
Plan and perform the delivery according to exclusive Lexus standards.
Follow up with customers, resolving doubts and assessing the level of satisfaction with the service received.
Participate in marketing actions and dealership and/or brand events.
Management Activities
Use recommended internal and external tools to enter and report sales activity.
Manage customer file documentation, coordinating necessary actions to ensure a proper customer experience.
Track the vehicle preparation and arrival process, coordinated with Logistics, to control the delivery.
Collaborate in the correct maintenance of car and showroom standards.
Compliance with Environmental Good Practice Guides.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS:

Minimum: High school diploma or similar; vocational degree or bachelor's degree preferred.
Proficiency in office software and social media management.
Languages: English, intermediate level.
Minimum of 4 years of previous experience in pre-owned vehicle sales.

Are you ready to embrace the challenge?

View original advert (Spanish)

Astara: Global Mobility for a World on the Move 🚀

Are you ready to join a company driving the future of mobility? At Astara, your ideas and talent move us forward!

THE ROLE:

Detectar las necesidades del diente y ofrecerle asesoría personalizada de los productos y servicios de vehículos seminuevos Lexus para lograr la consecución del objetivo comercial establecido y garantizar una excelente experiencia cliente.

MAIN FUNCTIONS/RESPONSIBILITIES:

Actividad Comercial:
Realizar una labor activa de prospección y agenda de citas y ventas.
Atender a los clientes, identificando sus necesidades y asesorándoles acerca de los servicios/productos de la marca: financiación, seguros, garantías, etc,
Realizar el proceso comercia} completo establecido por la marca incluyendo demostración estática y dinámica. Elaborar presupuestos conforme a sus necesidades.
Tasar los vehículos usados en coordinación con el dpto. de VN
Realizar el pedido e incluir la financiación de la operación y seguro en coordinación con los departamentos correspondientes.
Planificar y realizar la entrega acorde a los estándares exclusivos Lexus.
Realizar el seguimiento de sus clientes resolviéndoles dudas y conociendo el grado de satisfacción del servicio recibido.
Participar en acciones de marketing y eventos de concesionario y/o la marca.
Actividades De Gestión
Utilizar las herramientas internas y externas preconizadas para introducir y reportar la actividad de ventas.
Gestionar la documentación del expediente del cliente coordinando las acciones necesarias para asegurar una adecuada experiencia cliente.
Realizar un seguimiento del proceso de preparación y llegada del vehículo, de manera coordinada con Logística, para tener controlada su entrega.
Colaborar en el correcto mantenimiento de los estándares de coches y de exposición.
Cumplimiento de las Guías de Buenas Prácticas Ambientales.