Specialist, People & Values Operations

At Bond Brand Loyalty, we drive growth and loyalty for some of the world's most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, about each other, and about building something meaningful together.

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you will bring systems thinking, operational excellence, and a process-driven mindset to help scale our people management programs and deliver a seamless experience across the entire employee lifecycle.

Join our dynamic People & Values team and play a key role in shaping our culture and creating exceptional employee experiences. We are looking for someone proactive, solution-oriented, and passionate about people, processes, and performance.

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle.

Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

What you will do

People Operations & Operational Excellence (60%)

• Contribute to building a client-centric People & Values Center of Excellence by assessing current processes and identifying opportunities to improve efficiency, employee experience, and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop the People & Values Knowledge Management Strategy, roll it out with clear guidelines, and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across all People & Values operations
• Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

• Administer and maintain people management systems, including HRIS platforms such as HiBob, ensuring data integrity and effective system use
• Own and continuously improve core People & Values workflows across the employee journey, for example: onboarding, job changes, and offboarding
• Develop and maintain clear process documentation, including administrative guides and operating procedures
• Support system enhancements and adoption of new tools to increase operational efficiency
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices

Contingent Workforce, Contract Management and Onboarding (40%)

• Develop a contingent workforce strategy, document the processes, implement and communicate them to key stakeholders, and maintain, re-evaluate, and adjust them as needed
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking
• Ensure contractor processes are efficient, compliant, and aligned with internal systems
• Act as liaison between hiring teams, legal, and finance for contract-related workflows
• Partner with Talent Acquisition and other internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance the overall candidate experience

What You'll Do

People Operations & Operational Excellence (60%)

• Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability 
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across People & Values operations 
• Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

• Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use 
• Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding) 
• Develop and maintain clear process documentation, including administrative guides and desktop procedures 
• Support system enhancements and adoption of new tools to improve operational efficiency 
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices 

Contingent Workforce, Contract Management and Onboarding (40%)

• Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking 
• Ensure contractor processes are efficient, compliant, and aligned with internal systems 
• Act as liaison between hiring teams, legal, and finance for contract-related workflows 
• Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance overall candidate experience 

Why Bond

Bond is a place where people are encouraged to grow, challenge ideas, and make an impact. Our culture is built on curiosity, accountability, collaboration, and care. We move with agility, support one another, and believe strong relationships are at the heart of great work.

Our values guide how we show up every day: Grow. Own It. Create Bonds. Sweat the Details. Inspire the Best. Be Curious. Plan and Adapt.

Why Bond

Bond is a place where people are encouraged to grow, challenge ideas, and make an impact. Our culture is grounded in curiosity, accountability, collaboration, and care. We move quickly, support each other, and believe strong relationships are at the center of great work.

Our values guide how we show up every day: Grow. Own It. Create Bonds. Sweat the Details. Inspire the Best. Be Curious. Plan and Adapt.

Your Experience and Background

• 2–4 years of experience in HR operations, people systems, or people analytics
• Strong systems thinking and a passion for process improvement and automation
• Advanced proficiency in Microsoft Excel and strong working knowledge of the Microsoft Office Suite
• Experience with process mapping tools such as Visio, Lucidchart, or similar
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred
• Excellent communication skills, both written and verbal
• Highly organized, with strong prioritization skills and great attention to detail
• Proven ability to manage multiple priorities in a dynamic, fast-paced environment
• Collaborative, service-oriented mindset with strong interpersonal skills
• Adaptability and comfort with learning new tools and technologies

Your Background

• 2–4 years of experience in HR operations, people systems, or people analytics 
• Strong systems thinking and a passion for process improvement and automation 
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite 
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar) 
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred 
• Excellent communication skills, both written and verbal 
• Highly organized with strong prioritization skills and attention to detail 
• Proven ability to manage multiple priorities in a fast-paced environment 
• Collaborative, service-oriented mindset with strong interpersonal skills 
• Adaptable and comfortable learning new tools and technologies

En Bond Brand Loyalty, impulsamos el crecimiento y la lealtad para algunas de las marcas más reconocidas del mundo. Detrás de ese trabajo hay un equipo de personas inteligentes y curiosas, que se preocupan profundamente por los clientes, entre sí y por construir juntos algo significativo.

Juntos, daremos forma, implementaremos y respaldaremos soluciones innovadoras para hacer de este mundo un lugar más leal. En este puesto, aportarás pensamiento sistémico, excelencia operativa y una mentalidad centrada en los procesos para ayudar a escalar nuestros programas de gestión de personas y ofrecer una experiencia fluida a lo largo de todo el ciclo de vida del empleado.

Únete a nuestro dinámico equipo de People & Values y desempeña un papel fundamental en la formación de nuestra cultura y en la creación de experiencias excepcionales para los empleados. Buscamos a una persona proactiva, orientada a la resolución de problemas y apasionada por las personas, los procesos y el rendimiento.

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle.

Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

Lo que harás

Operaciones de Personas y Excelencia Operativa (60 %)

• Contribuir a la construcción de un Centro de Excelencia de People & Values centrado en el cliente, evaluando los procesos actuales e identificando oportunidades para mejorar la eficiencia, la experiencia del empleado y la incorporación
• Colaborar con el equipo para implementar automatización y aprovechar la IA a fin de reducir el trabajo manual y mejorar la escalabilidad
• Apoyar y contribuir a la estrategia y hoja de ruta de Operaciones de People & Values
• Desarrollar la estrategia de gestión del conocimiento de People & Values, implementarla con lineamientos claros y asegurar su adopción y mantenimiento
• Defender e integrar los valores de la empresa y los principios de liderazgo en todas las operaciones de People & Values
• Brindar apoyo en la gestión de proyectos especiales e iniciativas del área de Operaciones de People & Values, según se requiera

Procesos, Sistemas y Gobernanza

• Administrar y mantener los sistemas de gestión de personas, incluidas plataformas HRIS como HiBob, garantizando la integridad de los datos y el uso eficaz de los sistemas
• Liderar y mejorar continuamente los flujos de trabajo clave de People & Values a lo largo del recorrido del empleado, por ejemplo: incorporación, cambios de puesto y desvinculación
• Desarrollar y mantener documentación clara de los procesos, incluidas guías administrativas y procedimientos operativos
• Apoyar mejoras de los sistemas y la adopción de nuevas herramientas para incrementar la eficiencia operativa
• Apoyar el desarrollo, revisión y mantenimiento de políticas de People & Values en distintas geografías, asegurando el cumplimiento de la legislación laboral y de las mejores prácticas

Fuerza Laboral Contingente, Gestión Contractual e Incorporación (40 %)

• Desarrollar una estrategia para la fuerza laboral contingente, documentar los procesos, implementarla y comunicarla a las partes interesadas clave, así como mantenerla, reevaluarla y ajustarla según sea necesario
• Liderar la gestión integral de contratos para trabajadores freelance y contingentes, incluidos acuerdos, extensiones y seguimiento
• Garantizar que los procesos relacionados con contratistas sean eficientes, cumplan con la normativa y estén alineados con los sistemas internos
• Actuar como enlace entre los equipos de contratación, el área legal y finanzas para los flujos de trabajo relacionados con contratos
• Colaborar con Talent Acquisition y otras partes interesadas internas para respaldar una experiencia de incorporación fluida para la fuerza laboral contingente
• Apoyar mejoras en los procesos de reclutamiento e incorporación para optimar la experiencia general del candidato

What You’ll Do

People Operations & Operational Excellence (60%)

• Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability 
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across People & Values operations 
• Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

• Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use 
• Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding) 
• Develop and maintain clear process documentation, including administrative guides and desktop procedures 
• Support system enhancements and adoption of new tools to improve operational efficiency 
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices 

Contingent Workforce, Contract Management and Onboarding (40%)

• Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking 
• Ensure contractor processes are efficient, compliant, and aligned with internal systems 
• Act as liaison between hiring teams, legal, and finance for contract-related workflows 
• Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance overall candidate experience 

Por qué Bond

Bond es un lugar donde se anima a las personas a crecer, cuestionar ideas y generar impacto. Nuestra cultura se basa en la curiosidad, la responsabilidad, la colaboración y el cuidado. Nos movemos con agilidad, nos apoyamos mutuamente y creemos que las relaciones sólidas están en el centro del gran trabajo.

Nuestros valores guían la forma en que nos presentamos cada día: Crecer. Asumir la responsabilidad. Crear vínculos. Cuidar los detalles. Inspirar lo mejor. Ser curiosos. Planificar y adaptarse.

Why Bond

Bond is a place where people are encouraged to grow, challenge ideas, and make an impact. Our culture is grounded in curiosity, accountability, collaboration, and care. We move quickly, support each other, and believe strong relationships are at the center of great work.

Our values guide how we show up every day: Grow. Own It. Create Bonds. Sweat the Details. Inspire the Best. Be Curious. Plan and Adapt.

Tu experiencia y formación

• Entre 2 y 4 años de experiencia en operaciones de RR. HH., sistemas de gestión de personas o analítica de personas
• Sólida capacidad de pensamiento sistémico y pasión por la mejora de procesos y la automatización
• Dominio avanzado de Microsoft Excel y buen manejo de la suite de Microsoft Office
• Experiencia con herramientas de mapeo de procesos, como Visio, Lucidchart o similares
• Se valora especialmente la experiencia con sistemas de RR. HH. como HiBob, Microsoft Dynamics, NetSuite o Ivanti
• Excelentes habilidades de comunicación, tanto escrita como verbal
• Alta capacidad de organización, con fuertes habilidades para priorizar y gran atención al detalle
• Capacidad demostrada para gestionar múltiples prioridades en un entorno dinámico y de ritmo acelerado
• Mentalidad colaborativa, orientada al servicio y con sólidas habilidades interpersonales
• Adaptabilidad y comodidad para aprender nuevas herramientas y tecnologías

Your Background

• 2–4 years of experience in HR operations, people systems, or people analytics 
• Strong systems thinking and a passion for process improvement and automation 
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite 
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar) 
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred 
• Excellent communication skills, both written and verbal 
• Highly organized with strong prioritization skills and attention to detail 
• Proven ability to manage multiple priorities in a fast-paced environment 
• Collaborative, service-oriented mindset with strong interpersonal skills 
• Adaptable and comfortable learning new tools and technologies