Support Agent - SSI Global

• You live in Spain and are legally eligible to work here
• You speak Spanish & English fluently. Other languages are a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment

• Bonus: Familiarity with events, production or theatre🎶

Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

We're Hiring: Support Agent - SSI Global (Full-Time | Based in Spain)
📍 Remote | 8-hour shift + 1-hour break (5 days/week)

We're looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI (Strategic Scalable Initiatives) team-working behind the scenes to bring magical experiences to life globally, while being based in Spain.

This role focuses on ensuring that all administrative, documentation, and operational processes behind our events run smoothly. You will play a key role in managing event-related documentation, tracking contracts and signatures, coordinating logistics, and supporting basic financial administration tasks.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

You'll play a key role in supporting our internal teams, ensuring that artists management, travel logistics and administrative processes are always on point. You'll manage a variety of administrative and operational tasks:

• Manage and maintain organized records of event documentation, contracts, permits, and signed official documents
• Coordinate signature collection and follow up with stakeholders on pending documentation
• Prepare documentation for event execution and shipment when required
• Ensure accurate filing, tracking, and proper record-keeping across administrative processes
• Register and organize supplier invoices
• Support tracking of payments related to vendors, permits, and administrative services
• Maintain organized records for financial documentation and reconciliation
• Maintain visibility across tasks, deadlines and project progress
• Support communication between stakeholders involved in operational workflows

You'll work closely with a global team, contributing to the smooth operation of some of Fever's most beloved scalable experiences.

We welcome people from all walks of life-if this role excites you and you're motivated to learn and contribute, we want to hear from you.