Need a visa? This role doesn’t mention sponsorship. Explore jobs with visa sponsorship

Customer Service Tools Sector, Alcobendas (Hybrid)

Bosch Spain

Madrid, Spain (Hybrid)HybridCompetitiveAdded yesterdayEntryTemporaryRemote: Hybrid🇪🇸Spanish: Native

Hybrid🇪🇸 Translated from SpanishAtencion al cliente Sap Excel Soporte tecnico Gestion de pedidos

Atención al cliente Sector Herramientas, Alcobendas (Híbrido)

Bosch Spain

·Madrid, Spain (Hybrid)

Apply Now

Madrid, Spain (Hybrid)HybridCompetitiveAdded yesterdayEntryTemporaryRemote: Hybrid🇪🇸Spanish: Native

Hybrid🇪🇸 Translated from SpanishAtencion al cliente Sap Excel Soporte tecnico Gestion de pedidos

Bosch Spain

Automotive Technology

View company profile www.bosch.es

International company

429000 employees

Founded 1886

Locations

HQ: Stuttgart, Germany

Spain HQ: Madrid

Bosch is a leading global supplier of technology and services, operating across four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With a massive global workforce of over 400,000 employees, the company is a powerhouse in automotive components, industrial software, and home appliances.

In Spain, Bosch maintains a significant presence through multiple manufacturing plants, R&D centers, and service hubs. The company is particularly attractive to international professionals due to its multilingual Service Solutions division and its focus on Industry 4.0, offering diverse opportunities in engineering, IT, and customer support across various Spanish regions.

Founded by Robert Bosch in Stuttgart in 1886 as the 'Workshop for Precision Mechanics and Electrical Engineering.' It has grown into a global leader in technology and services, owned largely by the charitable foundation Robert Bosch Stiftung.

Customer Service Tools Sector, Alcobendas (Hybrid)

Bosch Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Necessary knowledge:
Experience in customer service (phone, email, and back office).
Good command of IT tools (intermediate Excel, multitasking).
Good communication skills.

Desirable knowledge:
Experience or interest in power tools.
Knowledge of SAP.

Job Description

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Our product is service. We offer complex technology-driven services and solutions in the field of Business Process Outsourcing, and this makes us unique within the Bosch world. In short: we take over some operations from other companies and manage them on their behalf, allowing them to focus on their core business.

At Bosch Service Solutions, our main goal is to ensure the best solutions and services for our customers, which we do in more than 30 languages across the world; this is why we are a leading provider in process outsourcing, always using technology as our foundation.

At Bosch, we are committed to a diverse and inclusive work environment where all people are valued and respected.

Job Description

Currently, we are looking for a person to join our Power Tools Iberia division.

What will your tasks be?

Telephone customer service and email management.
Support for hardware stores, large retail stores, sales representatives, and end customers.
Order management: creation, modification, tracking, and claims.
Stock control, transport, and shipping of spare parts.
Resolving queries about power tools, accessories, and compatibilities.
Communication with internal teams (sales, technical, headquarters).
Regular use of IT tools and SAP system.
Detailed recording of customer interactions.

What are your conditions?

Replacement contract through an ETT (Temporary Employment Agency).
Working day of 20 hours per week from Mon to Fri.
Schedule from 14:00 to 18:00.
Salary according to the Contact Center agreement of €9.72/gross per hour.
Local Madrid holidays are worked.
Hybrid model:
- 2 days of on-site presence per week (Alcobendas).
- 3 days of remote work.
- Weeks with holidays: no on-site presence.
- July and August: 100% remote work.

What are the steps to work #LikeaBosch?

1. Our human resources team will contact you to answer your questions and participate in an online interview.
2. You will enter an online technical selection process for 5 days in early August to learn how to perform the tasks of the position.
3. Immediate start after completing the process.

Ready to make your way in a great multinational?

Requirements

Necessary knowledge:

Experience in customer service (phone, email, and back office).
Good command of IT tools (intermediate Excel, multitasking).
Good communication skills.

Desirable knowledge:

Experience or interest in power tools.
Knowledge of SAP.

Additional Information

View original advert (Spanish)

Descripción de la empresa

Somos una empresa de Bosch, pero no producimos objetos tangibles como herramientas de bricolaje o piezas de automóvil. Nuestro producto es el servicio. Ofrecemos servicios y soluciones complejas impulsadas por la tecnología en el ámbito de la externalización de procesos de negocio (Business Process Outsourcing), y esto nos hace únicos en el mundo Bosch. En pocas palabras: Asumimos algunas operaciones de otras empresas y las gestionamos por ellas, permitiéndoles centrarse en su negocio principal.

En Bosch Service Solutions nuestro objetivo principal es garantizar las mejores soluciones y servicios a nuestros clientes, algo que hacemos en más de 30 idiomas a lo largo del mundo; es por ello que somos un proveedor líder en la externalización de procesos, utilizando siempre como base la tecnología.

En Bosch nos comprometemos con un entorno de trabajo diverso e inclusivo, donde todas las personas son valoradas y respetadas.

Descripción del empleo

En estos momentos, estamos buscando a una persona que se incorpore a nuestra división de Power Tools Iberia.

¿Cuáles serán tus tareas?

Atención telefónica y gestión de correos electrónicos de clientes.
Soporte a ferreterías, grandes superficies, comerciales y cliente final.
Gestión de pedidos: creación, modificación, seguimiento y reclamaciones.
Control de stock, transporte y envío de recambios.
Resolución de consultas sobre herramientas eléctricas, accesorios y compatibilidades.
Interlocución con equipos internos (comerciales, técnicos, central).
Uso habitual de herramientas informáticas y sistema SAP.
Registro detallado de las interacciones con clientes.

¿Cuáles son tus condiciones?

Contrato de sustitución a través de ETT.
Jornada de 20 horas semanales de L a V.
Horario de 14:00 a 18:00.
Salario según convenio Contact Center de 9,72€/bruto la hora.
Se trabajan los festivos locales de Madrid.
Modelo híbrido:
- 2 días de presencialidad a la semana (Alcobendas).
- 3 días de teletrabajo.
- Semanas con festivos: sin presencialidad.
- Julio y agosto: 100% teletrabajo.

¿Cuáles son los pasos a seguir para trabajar #LikeaBosch?

1. Nuestro equipo de recursos humanos se pondrá en contacto contigo para resolver tus dudas y participar en una entrevista online.
2. Entrarás en una selección técnica online de 5 días a principios de agosto para aprender cómo realizar las tareas del puesto.
3. Incorporación inmediata tras finalizar el proceso.

¿Listo/a para abrirte camino en una gran multinacional?