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ServiceNow Delivery & Transformation Manager

DEVOTEAM·Madrid, Spain (Remote)

What they offer

  • Permanent contract

    Full-time hours.

  • Fully remote

    Per the ad.

What they ask for

  • Have the right to work in Spain

    DEVOTEAM doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Have 10+ years of experience

    Senior-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 1 month ago
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About the role

Position mission
Lead the Delivery operation of the ServiceNow Business Unit, ensuring the correct execution of projects and services, team capacity planning, Delivery quality and continuous process improvement.
You will be responsible for professionalizing the practice's operational management, driving innovation and the adoption of new ServiceNow and AI capabilities, as well as preparing the evolution towards a future Center of Excellence (CoE).

What you'll do

Main Responsibilities
Delivery Management

  • Functionally coordinate the Project Managers and Service Managers of the Unit.
  •  Oversee the portfolio of managed projects and services.
  • Ensure Delivery quality and customer satisfaction.
  • Manage risks, escalations, and action plans.

Capacity & Resource Management

  • Plan capacity and allocate resources.
  • Optimize team utilization.
  • Collaborate on forecasting capacity needs.
  • Lead the use of Whooz as a Capacity Management tool.

Operational Excellence

  • Define and evolve Delivery processes.
  • Lead the implementation of Jira as the management standard.
  • Define and track operational KPIs.
  • Drive continuous improvement.

Innovation & AI

  • Promote the adoption of new ServiceNow and AI capabilities.
  • Encourage the reuse of best practices among clients.
  • Identify accelerators and reusable assets.
  • Prepare the evolution towards a Center of Excellence.

Customer Success & Business Growth

  • Work closely with Sales and Pre-Sales teams.
  • Identify Upsell and Cross Sell opportunities.
  • Conduct periodic reviews with strategic clients.
  • Make Delivery a differentiating element for Devoteam.

How you'll work

Location: Preferably Madrid

About the company & team

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology. Focused on 6 areas of specialization, we address our clients' strategic challenges: Digital Business & Products, Data-driven Intelligence, Distributed Cloud, Business Automation, Cybersecurity, and Sustainability achieved through Digitalization.

Technology is in our DNA, and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our clients top-tier technological tools, but always with the closeness and professionalism of a team that acts as a guide along the way.

Our  25 years of experience  make us an innovative, consolidated and mature consultancy that enables the development of our  10,000 people, continuously certifying our consultants in the latest technologies and counting on experts in: Cloud, BI, Data Analytics, Business Process Excellence, Customer Relationship Management, Cybersecurity, Digital Marketing, Machine Learning, Software Engineering and Development. Devoteam has been awarded Partner of the Year 2021 by the 5 cloud leaders:  AWS, Google Cloud, Microsoft, Salesforce and ServiceNow.  

#CreativeTechnologyForABetterChange

Requirements

Profile Sought
Experience

  • More than 10 years in technology consulting.
  • At least 5 years leading the Delivery of projects and services.
  • Experience coordinating Project Managers or Service Managers.
  • Previous experience in the ServiceNow ecosystem is highly valued.

Knowledge

  • ServiceNow: ITSM, ITOM, CSM, SPM,…
  • Managed Services
  • ITIL
  • Agile
  • Jira
  • Capacity Management
  • Artificial Intelligence applied to Delivery

Upper-Intermediate English


Skills

  • Cross-functional leadership.
  • Organizational skills.
  • Business acumen.
  • Results orientation.
  • Executive communication.
  • Change management.
  • Analytical capacity.
  • Customer orientation.
  • Continuous improvement mindset.

This job was automatically translated to English, .

About the company

DEVOTEAM

DEVOTEAM

Company

View company profile
International company
10000 employees
Spain HQ: Madrid

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