Ebury is a leading global fintech company that specializes in cross-border financial services, including international payments, foreign exchange risk management, and business lending. Founded in London, the company has grown rapidly to employ over 1,700 people across more than 20 countries, positioning itself as a critical partner for small and medium-sized enterprises navigating international trade.

Spain serves as a strategic cornerstone for Ebury, hosting its primary global technology and operations hub in Malaga, alongside a significant commercial presence in Madrid. The company is highly attractive to international professionals due to its multilingual work environment, frequent recruitment of diverse talent for specialized roles, and its history of supporting relocation for technical and financial experts.

Founded in 2009 in London by Spanish entrepreneurs Juan Lobato and Salvador García. It has grown into one of Europe's largest fintechs, focusing on international trade and FX solutions for SMEs.

For international professionals

Operates a major global technology and R&D hub in Malaga, offering numerous opportunities for software engineers and data specialists.
Actively recruits multilingual talent for sales and operations roles, frequently seeking speakers of German, Dutch, Mandarin, and other languages.
Known for supporting international hires with relocation processes and visa sponsorship for high-demand technical positions.
Offers a diverse and inclusive workplace with over 50 nationalities represented across its global offices.

IT Support Technician (Helpdesk)

Ebury

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.

IT Support Technician (Helpdesk)

Ebury Office in León - Hybrid: 4 days in the office, 1 day of remote work per week

The Service Desk department is responsible for supporting and maintaining the company's computer systems, as well as providing efficient desktop support to all business users. The department is in charge of resolving any IT-related failures quickly and effectively, which includes a wide range of queries, from how to set up an email account to system diagnostics, as well as improving and developing the IT infrastructure offered within the company.

The Role

The technician will provide effective IT assistance across all aspects of the business. They will be responsible for supporting and maintaining the network infrastructure, including telephony and desktop operating systems, as well as the general maintenance of all IT-related hardware and software. This position offers exposure to a wide range of cloud-based infrastructures, as well as technology-related projects and activities. Travel to other Ebury offices worldwide will be required, sometimes with short notice.

What will you do?

Diagnose and resolve technical issues on Windows, Chrome, Mac, and Linux devices.
Provide local and remote desktop support to over 2,000 users across 51 offices worldwide.
Configure and prepare new laptops and desktops.
Assist in the employee on/offboarding process in accordance with HR and IT procedures.
Deliver technology training to internal end users.
Manage and perform internal user relocations (workstations).
Create purchase requests for IT hardware and software.
Carry out small and medium-sized IT projects as assigned.

Other

Prepare documentation when necessary.
Provide assistance and support to colleagues on IT-related matters.
Ensure that a high level of customer service and support is provided to all internal and external users at all times.

What will you need?

Advanced knowledge of Windows, Linux, Mac OS X, and Chrome OS operating systems.
Intermediate knowledge of networking and cloud technologies.
Google Workspace applications and products.
MS Office.
Fluency in written and verbal English communication.

Desirable Experience

ITIL.

Why Ebury?

Competitive starting salary: With a discretionary annual bonus that truly rewards your performance from day one.
Dedicated mentoring: Learn directly from experienced managers who are invested in your success.
Cutting-edge technology: Leverage state-of-the-art custom tools and systems that allow you to perform at your best.
Clear and accelerated professional progression: Defined pathways toward leadership and specialist roles within Ebury.
Dynamic and collaborative culture: Work in an environment where teamwork and personal growth are prioritized.
Generous benefits package: Access to competitive benefits tailored to your location, typically including health insurance and social benefits.
Central office: A fantastic location with excellent transport connections.

Ready to launch your career in a global FinTech? Click "Apply Today" and discover your potential at Ebury!

#L1-JG1

About us

Ebury delivers sophisticated, integrated solutions - business accounts, hedging, and financing - on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we're always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

View original advert (Spanish)

If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.

Técnico de Soporte IT (Helpdesk)

Oficina de Ebury en León - Híbrido: 4 días en la oficina, 1 día de teletrabajo a la semana

El departamento de Service Desk es responsable de dar soporte y mantener los sistemas informáticos de la empresa, así como de proporcionar un soporte técnico de escritorio (desktop support) eficiente a todos los usuarios del negocio. El departamento se encarga de resolver cualquier fallo relacionado con IT de forma rápida y eficaz, lo que incluye una amplia gama de consultas, desde cómo configurar una cuenta de correo electrónico hasta el diagnóstico de sistemas, además de mejorar y desarrollar la infraestructura de IT que se ofrece dentro de la empresa.

El Puesto

El técnico proporcionará una asistencia de IT eficaz en todos los aspectos del negocio. Será responsable de dar soporte y mantener la infraestructura de red, incluidos los sistemas operativos de telefonía y escritorio, además del mantenimiento general de todo el hardware y software relacionado con IT. Este puesto ofrece exposición a una amplia gama de infraestructuras basadas en la nube, así como a proyectos y actividades relacionados con la tecnología. Se requerirá viajar a otras oficinas de Ebury en todo el mundo, a veces con poco aviso.

¿Qué harás?

Diagnosticar y resolver problemas técnicos en dispositivos Windows, Chrome, Mac y Linux.
Proporcionar soporte de escritorio local y remoto a más de 2000 usuarios en 51 oficinas a nivel mundial.
Configurar y preparar nuevos ordenadores portátiles y de sobremesa.
Asistir en el proceso de incorporación y baja de empleados (on/offboarding) de acuerdo con los procedimientos de Recursos Humanos y IT.
Impartir formación tecnológica a los usuarios finales internos.
Gestionar y realizar traslados internos de usuarios (puestos de trabajo).
Crear solicitudes de compra para hardware y software de IT.
Llevar a cabo proyectos de IT de pequeña y mediana envergadura según se le asigne.

Otros

Preparar documentación cuando sea necesario.
Brindar asistencia y soporte a los colegas en asuntos relacionados con IT.
Garantizar que se proporcione un alto nivel de servicio y soporte al cliente a todos los usuarios internos y externos en todo momento.

¿Qué necesitarás?

Conocimiento avanzado de los sistemas operativos Windows, Linux, Mac OS X y Chrome OS.
Conocimiento intermedio de redes y tecnologías en la nube.
Aplicaciones y productos de Google Workspace.
MS Office.
Fluidez en comunicación escrita y verbal en inglés.

Experiencia deseable

ITIL.

¿Por qué Ebury?

Salario inicial competitivo: Con un bono anual discrecional que premia verdaderamente tu rendimiento desde el primer día.
Mentoría dedicada: Aprende directamente de gerentes experimentados que se involucran en tu éxito.
Tecnología de vanguardia: Aprovecha herramientas y sistemas a medida de última generación que te permitirán rendir al máximo.
Progresión profesional clara y acelerada: Trayectorias definidas hacia roles de liderazgo y especialistas dentro de Ebury.
Cultura dinámica y colaborativa: Trabaja en un entorno donde se priorizan el trabajo en equipo y el crecimiento personal.
Generoso paquete de beneficios: Acceso a beneficios competitivos adaptados a tu ubicación, que normalmente incluyen asistencia médica y beneficios sociales.
Oficina central: Una ubicación fantástica con excelentes conexiones de transporte.