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CVM Churn Strategy Consultant

Endesa (Enel)·Spain

What they ask for

  • Have the right to work in Spain

    Endesa (Enel) doesn't mention sponsorship in the ad.

  • Work on-site in Spain

    No relocation package mentioned.

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What you'll do

Design and implementation of commercial campaigns, taking into account the needs of both the customer and the company, in order to:

  • Reduce churn, including the ideation and implementation of the anti-churn plan.
  • Increase the Life Time Value of the customer portfolio.
  • Promote digitalization.
  • Identification of new levers to reduce portfolio churn:
  • Identification and development of Value Propositions for Endesa's customer portfolio and their implementation in systems.
  • Definition of target audiences.
  • Preparation of Business Cases.
  • Design and execution of Customer Journeys in Marketing Cloud.
  • Implementation of campaigns across different channels.
  • Definition and design of market research.
  • Monitoring of the results of the actions.
  • Measurement and monitoring of campaigns to establish conclusions and improvement proposals.
  • Identification and measurement of business KPIs.

Nice to have

Valued: Postgraduate degree in marketing or big data.

What you'll get

Why join us?

●Employment contract:

We advocate for the development and stability of the people who work with us.

●Salary:

At Endesa, we have a salary structure that is established based on the specific position and the professional career of the person.

●Working hours:

We promote a new business approach focused on the balance between the work and personal life of all our employees, based on the values of trust and responsibility.

The goal is to achieve the best results with greater flexibility, along with a positive impact on the environment.

Under this premise, you will have flexible working hours and, if the characteristics of the position allow it, you will have the opportunity to work from outside the office.

●Flexible compensation:

Flexible compensation that will allow you to choose, based on your situation and preferences, between different options such as meal vouchers, childcare, medical insurance, transportation, etc.

●Benefits:

Development opportunities.

Work-life balance measures: You will have an employee electricity rate, study aid for you and your children, the possibility of accessing advances and loans, and access to multiple training plans.

Health promotion: We are committed to the physical and psychological well-being of the people who work with us, so you will have the Entrénate Program at your disposal, which promotes sports and health, allowing you to participate in activities such as fitness, yoga, sports competitions, etc.

About the company & team

ENDESA ENERGÍA, S.A.U.

If you are looking for a new professional challenge, where you will help change the world of energy, we are looking for a "CVM Churn Strategy Consultant" to join our Customer Value Management Iberia team.

Who will you work with?

The Customer Value Management Iberia area of Endesa is part of the B2C Marketing team and is responsible for leading a team to maximize the Life Time Value of Endesa's customer portfolio through retention, loyalty, and cross-selling campaigns.

Enel/Endesa is a multinational electricity company and a leading integrated player in the global energy and renewable energy markets, present in 27 countries around the world.

Globally, it is the largest operator of renewable energy, the first electricity distribution network operator by number of customers served, and the largest retail operator by customer base [1].

Enel produces electricity with more than 92 GW of total capacity. Enel Green Power, Enel's renewable energy branch, has a total capacity of 67 GW and a generation mix that includes wind, solar, geothermal, and hydroelectric power, as well as energy storage facilities, in Europe, the Americas, Africa, Asia, and Oceania.

Enel Grids, the Group's global business line dedicated to managing electricity distribution services worldwide, supplies electricity through a network of 1.9 million kilometers with more than 69 million end users connected to its distribution networks. Enel Commercial is the Group's branch dedicated to customers around the world, with the aim of effectively providing products and services based on their energy needs, promoting a more conscious and sustainable use of energy. It provides electricity, gas, and integrated services to approximately 54 million customers worldwide, including households, businesses, industries, and public administrations. In addition, it offers flexibility services totaling more than 11 GW and owns more than 35,000 public charging points for electric mobility.

[1] Enel's leadership in the different categories is defined by comparison with the data and results for fiscal year 2025 of comparable and relevant listed companies, excluding those with predominant state control.

If you want to learn more about Endesa and Enel, we invite you to click on these links:

Endesa: https://www.endesa.com/es/sobre-endesa/quienes-somos

Enel Green Power: https://www.enelgreenpower.com/es

VI CMGE: https://www.boe.es/buscar/doc.php?id=BOE-A-2025-3084

Hiring process

The process is very agile and simple, consisting of several phases that will be established based on the requirements of the position.

If applicable, we will review your application and contact you to get to know you in more detail, in order to move forward in the process, which may include a technical and/or language test, followed by a selection interview.

If you believe this position represents a development opportunity and a challenge for you, do not hesitate to apply!

For us, diversity and inclusion are essential points in our day-to-day, so in our selection processes, we always consider all people who show interest and have the profile we are looking for. We integrate and include the diversity of people in all its dimensions.

Trust, innovation, respect, flexibility, and responsibility are the soul of our organization.

If your profile meets the requirements of the job description, the Talent Acquisition team will contact you and provide you with more information about the process.

Are you ready to make a difference and grow with us?

Apply now and be part of the energy transition!

Seniority

Junior (0-2 years of experience)

What are the requirements?

The essential requirements for this role are:

●Education: Degree in Business Administration, Economics, Engineering, Mathematics, or similar.

  • Knowledge: Mastery of communication techniques and effective presentations. MS Office basics (Word, Excel, PowerPoint). Advanced English and Italian
  • Professional experience: Previous experience in Marketing or Business areas.

●Skills: Results orientation, Customer orientation, and Collaboration

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Endesa (Enel)

Endesa (Enel)

Energy

View company profile
Spanish company
9000 employees

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