Client Advisor Madrid ECI

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

5-7 years’ experience in Fashion/Luxury Sale

Bachelor’s Degree or equivalent is preferred

Manages own image standards on a high level

Strong selling and communication skills are necessary

Excellent relationships skills

Organization, professionalism, self-confidence

Strong customer service skills

Computer skills and Retail management system knowledge

Goal oriented approach, multitasking

Strong knowledge and/or interest for Fashion/Luxury Industry

Fluent English and Spanish