Gi Group Holding is one of the world's leading multinational companies providing services for the development of the labor market, specializing in temporary staffing, permanent placement, and HR consulting. With a presence in over 30 countries across Europe, Asia, and the Americas, the group operates as a massive ecosystem of HR services, supporting thousands of companies and millions of candidates globally.

In Spain, Gi Group España maintains a robust network of offices and is a critical partner for international professionals due to its focus on multilingual recruitment. They frequently manage high-volume hiring for multinational clients in sectors like logistics, customer service, and hospitality, making them a primary point of contact for expats and foreign workers seeking their first role in the Spanish market.

Founded in 1998 in Milan, Italy, by Stefano Colli-Lanzi, the company expanded rapidly through international acquisitions. It became the first Italian multinational in the staffing industry and is now one of the largest HR service providers globally.

For international professionals

Specializes in multilingual recruitment, frequently hiring for roles requiring English, French, Dutch, German, and Italian.
Offers a high volume of 'Contrato Indefinido' (permanent) positions even for entry-level administrative and customer service roles.
Provides a wide geographic reach with opportunities in major hubs like Madrid and Barcelona, as well as regional cities like Córdoba and Almería.
Acts as a gateway for international talent through specialized internships (becas) and temporary-to-permanent placement tracks.

Customer Service Teleoperator. Permanent Contract. Choice of Shift.

Gi Group España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

• Previous experience in customer service roles, preferably in resolving incidents via telephone.
• Exceptional communication skills and ability to work in a team.
• Results-oriented and problem-solving ability

Valued/Preferred:
• Call center experience.
• Previous experience working in the insurance sector
• Knowledge of office automation tools

Job Description

At Gi Group, the temporary staffing and permanent placement firm of Gi Group Holding, a leading Italian multinational in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple: we take care of you and are committed to boosting your professional career.

Your next professional challenge awaits!

Do you want to propel your career in a stable, international, and rapidly growing environment?

We are looking for CUSTOMER SERVICE TELEOPERATORS in MADRID. Join our team and collaborate on a top-tier project for a major entity, where you can put your communication skills and your vocation for customer service in the insurance sector into practice.

Your responsibilities:

• Receiving calls from the insurance sector

• User assistance and guidance, management of incidents, claims, policies...

On offer:

• Working day of 25 hours per week / 35 hours per week

PERMANENT CONTRACT

• Salary according to the collective agreement

• Location: Madrid.

• Start date: 07/21/2026

TWO SHIFTS TO CHOOSE FROM:

• MORNING SHIFT: 9:00 - 14:00

• FULL SHIFT: 10:00 - 18:00

Advantages of joining us.

• Be part of a prestigious international project.

• Work in a professional and dynamic environment.

• Real opportunities for professional development and internal growth.

Requirements:

• Previous experience in customer service roles, preferably in resolving incidents via telephone.

• Exceptional communication skills and ability to work in a team.

• Results-oriented and problem-solving ability

Valued/Preferred:

• Call center experience.

• Previous experience working in the insurance sector

• Knowledge of office automation tools

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed for the sole purpose of maintaining the relationship established with you. You may exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5º Planta, 28046, Madrid.

View original advert (Spanish)

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional.

¡Tu próximo reto profesional te espera!

¿Quieres impulsar tu carrera en un entorno estable, internacional y en pleno crecimiento?

Estamos buscando TELEOPERADORES DE ATENCIÓN AL CLIENTE en MADRID. Únete a nuestro equipo y colabora en un proyecto de primer nivel para una importante entidad, donde podrás poner en práctica tus habilidades comunicativas y tu vocación de servicio al cliente en el sector seguros.

Tus responsabilidades:

• Recepción de llamadas del sector seguros

• Ayuda y acompañamiento al usuario, gestión de incidencias, siniestros, polizas...

Se ofrece:

• Jornada de 25 horas semanales / 35 horas semanales