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Ilunion Contact Center, Support Technician/CAU (Barcelona)

ILUNION
ILUNION
Barcelona, SpainOn-site€21,000Added 27 days agoJunior · 1+ yearsPermanentRemote: On Site🇪🇸Spanish: Native
🇪🇸 Translated from SpanishWindowsOffice 365HardwareSoftwareRedesSoporte técnicoHelpdesk

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

· Minimum Education: intermediate vocational training in the field of informatics
At least one year of demonstrable experience as a support/CAU technician,
Experience providing user support both remotely and in person.
· Proactive attitude
· Teamwork
· Good communication skills and customer orientation.
· Previous experience in technical support or helpdesk roles.
· Basic knowledge of hardware, software, networks, and operating systems.
· Ability to solve problems efficiently and provide practical solutions.
· Experience using incident logging and tracking tools.

Job Description

Responsibilities

- Provide first-level support to the company's internal users (Applications, troubleshooting, PC/laptop replacement).

- Setup and maintenance of equipment.

- User management (Windows, Mail, Office 365, corporate software)

- Documentation and reporting of interventions

- Maintenance and inventory of the IT fleet

- Mobile telephony management

- Maintenance of printers, mobile devices, peripherals...

What we expect from you?

· Minimum Education: intermediate vocational training in the field of informatics

At least one year of demonstrable experience as a support/CAU technician,

Experience providing user support both remotely and in person.

· Proactive attitude

· Teamwork

· Good communication skills and customer orientation.

· Previous experience in technical support or helpdesk roles.

· Basic knowledge of hardware, software, networks, and operating systems.

· Ability to solve problems efficiently and provide practical solutions.

· Experience using incident logging and tracking tools.

Desired schedule: 9:30 AM to 7:00 PM.

Compensation: 19,000 - 21,000 €

View original advert (Spanish)

Funciones

- Dar soporte en primer nivel a los usuarios internos de la compañía (Aplicativos, solución de problemas, cambio de PC/portátiles).

- Maquetación y mantenimiento de equipos.

- Gestión de usuarios (Windows, Mail, Office 365, Software corporativo)

- Documentación y reporte de intervenciones

- Mantenimiento e inventariado del parque informático

- Gestión telefonía móvil

- Mantenimiento de impresoras, dispositivos móviles, periféricos...

¿Qué esperamos de ti?

· Estudios Mínimos: formación profesional grado medio ámbito informática

Al menos un año de experiencia demostrable como técnico de soporte/cau,

Experiencia prestando atención a usuarios tanto en remoto como físicamente.

· Actitud proactiva

· Trabajo en equipo

· Buenas dotes comunicativas y orientación al cliente.

· Experiencia previa en roles de soporte técnico o helpdesk.

· Conocimientos básicos de hardware, software, redes y sistemas operativos.

· Capacidad para resolver problemas de manera eficiente y proporcionar soluciones prácticas.

· Experiencia en el uso de herramientas de registro de incidentes y seguimiento.

Horario deseable 9:30 a 19:00 h.

Retribución: 19.000 - 21.000 €

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