Indie Campers is a leading digital platform for campervan and motorhome rentals, operating one of the largest fleets across Europe and North America. Founded in 2013, the company has scaled rapidly to become a major player in the travel and mobility sector, offering a marketplace that connects travelers with both company-owned vehicles and private owners across more than 70 locations.

In Spain, Indie Campers maintains a strong operational footprint with depots and offices in major cities like Madrid and Barcelona. The company is highly attractive to international professionals due to its multicultural environment, English-speaking corporate culture, and diverse range of roles spanning from fleet operations and logistics to digital marketing and customer support.

Indie Campers was founded in 2013 in Lisbon, Portugal, by Hugo Oliveira. It started with a small fleet of three vans and has since expanded into a global travel brand with thousands of vehicles across multiple continents.

For international professionals

Operates in over 15 countries, providing opportunities for internal mobility and international collaboration.
English is the primary working language for corporate and central support roles.
Offers a fast-paced, startup-style environment suitable for professionals looking to scale a growing business.
Maintains multiple physical locations across Spain, including Madrid, Barcelona, and Malaga.

This job was published 6 months ago

Spontaneous Application | Operations Supervisor

Indie Campers

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

About us

Indie Campers is the world leader in road trips, operating one of the largest fleets of campers and recreational vehicles (RV) in the world. With a growing presence in Europe, North America, and Oceania, we are a fast-growing company with the mission of making travel more connected, meaningful, and accessible for everyone.

The City Lead plays a vital role in achieving this mission at a local level, ensuring high-quality rental operations, smooth service coordination, and a consistent customer-centric experience.
As the leader on-site, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as a bridge between global standards and local execution.

The Role

The City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and the absence of specialized units (Service, RV Sales, Support).
This role is 70-80% hands-on, ensuring a smooth operational flow, strong customer service, accurate documentation, and reliable fleet availability.
Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including the efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined operational spending.

Key Responsibilities

Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance).
Perform daily tracking of KPIs.
Promote add-on products through value-based selling.
Perform basic checks of RVs/campers (battery, water systems, gas, lights, tires).
Quickly escalate complex technical or mechanical issues to regional service teams.
Maintain complete accuracy of fleet status and availability in the operating systems.
Coordinate daily shifts, priorities, and task allocation for the small team, including SOP demonstrations and onboarding tasks for new hires.
Oversee the preparation and presentation of RVs for sales appointments.

Practical Requirements

Able to lift or move light to moderate objects (10-15 kg) and to stand, walk, and move around the depot for long periods.
Comfortable performing physical tasks as needed.
Able to work indoors and outdoors under various weather conditions.
Flexible to work weekends, holidays, and high-demand periods, supporting urgent operational needs.
2 to 4 years of experience in fast-paced operations, logistics, rentals, hospitality, or customer service environments.
Strong operational hands-on capacity, with the ability to get directly involved in daily depot workflows.
Ability to multitask, prioritize, and execute physical tasks during high-activity periods.
Flexibility to work extended shifts during high-demand seasons, ensuring operational continuity.
Driver's license (Category B) required.
English proficiency (mandatory); Spanish is a plus.

THE INDIE COMMITMENT

Be part of a young, innovative, and fast-growing company where you can make a difference.
Professional development opportunities in Field Operations and the possibility of transitioning to our offices in Lisbon, Mexico City, or Manila.
Continuous training and coaching to develop the skills that matter most to you.
Compensation package including performance bonuses and recommendations.
Free Road Trips to experience Indie first-hand in Europe, North America, and Oceania.

Are you ready to Go Indie?

View original advert (Spanish)

Sobre nosotros

Indie Campers es el líder mundial en viajes por carretera, operando una de las flotas de camper y vehículos recreativos (RV) más grandes del mundo. Con una presencia creciente en Europa, Norteamérica y Oceanía, somos una empresa en rápido crecimiento con la misión de hacer que los viajes sean más conectados, significativos y accesibles para todos.

El City Lead desempeña un papel vital en la realización de esta misión a nivel local, asegurando operaciones de alquiler de alta calidad, una coordinación fluida de los servicios y una experiencia consistente centrada en el cliente.
Como líder en el sitio, el City Lead impulsa la excelencia operativa, el rendimiento del equipo y el recorrido general del cliente dentro de su ciudad, actuando como puente entre los estándares globales y la ejecución local.

El Rol

El City Lead supervisa las operaciones diarias de un pequeño depósito, ejecutando y coordinando personalmente todos los flujos de trabajo debido al tamaño reducido del equipo y la ausencia de unidades especializadas (Servicio, Ventas de RV, Soporte).
Este rol es 70-80% práctico, asegurando un flujo operativo fluido, un servicio al cliente sólido, documentación precisa y una disponibilidad confiable de la flota.
Además, el Junior City Lead reporta al District Manager y es responsable del control de costos dentro del depósito, incluyendo el uso eficiente de consumibles, la prevención de gastos innecesarios, la minimización de retrabajos y el gasto operativo disciplinado.

Responsabilidades clave

Ejecutar y coordinar todos los flujos de trabajo de alquiler: check-in, check-out, documentación y actualizaciones del sistema (incluyendo limpieza y mantenimiento).
Hacer seguimiento diario de los KPI.
Promover productos adicionales mediante venta basada en valor.
Realizar controles básicos de los RV/camper (batería, sistemas de agua, gas, luces, neumáticos).
Escalar de manera rápida problemas técnicos o mecánicos complejos a los equipos regionales de servicio.
Mantener la completa precisión del estado y disponibilidad de la flota en los sistemas operativos.
Coordinar los turnos diarios, prioridades y asignación de tareas del pequeño equipo, incluyendo la demostración de SOP y tareas de onboarding para nuevas incorporaciones.
Supervisar la preparación y presentación de los RV para citas de ventas.

Requisitos prácticos

Capaz de levantar o mover objetos ligeros a moderados (10-15 kg) y de estar de pie, caminar y moverse por el depósito durante largos períodos.
Cómodo realizando tareas físicas según sea necesario.
Capaz de trabajar en interiores y exteriores bajo diversas condiciones climáticas.
Flexible para trabajar fines de semana, días festivos y períodos de alta demanda, apoyando necesidades operativas urgentes.
2 a 4 años de experiencia en operaciones rápidas, logística, alquiler, hospitalidad o entornos de atención al cliente.
Fuerte capacidad práctica operativa, con habilidad para involucrarse directamente en los flujos diarios del depósito.
Capacidad de multitarea, priorización y ejecución de tareas físicas durante períodos de alta actividad.
Flexibilidad para trabajar turnos extendidos durante temporadas de alta demanda, garantizando la continuidad operativa.
Licencia de conducir (Categoría B) requerida.
Dominio del inglés (obligatorio); el español es un plus.

EL COMPROMISO INDIE

Formar parte de una empresa joven, innovadora y en rápido crecimiento donde puedas marcar la diferencia.
Oportunidades de desarrollo profesional en Field Operations y posibilidad de transición a nuestras oficinas en Lisboa, Ciudad de México o Manila.
Formación continua y coaching para desarrollar las habilidades que más te importan.
Paquete de compensación que incluye bonos por desempeño y recomendaciones.
Road Trips gratuitos para experimentar Indie de primera mano en Europa, Norteamérica y Oceanía.

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