Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain, operating over 380 hotels across more than 40 countries. Founded in 1956, the company manages a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE, catering to both luxury and mid-scale leisure and business segments.

Headquartered in Palma de Mallorca, the company maintains a massive footprint across mainland Spain and the Balearic and Canary Islands. For international professionals, Meliá offers a multicultural work environment and significant opportunities for global mobility, making it a prime destination for those seeking careers in hospitality management, guest experiences, and corporate operations.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It grew rapidly through the decades to become a global hospitality giant and was the first Spanish hotel company to go public in 1996.

For international professionals

Global leader in the leisure hotel segment with properties in over 40 countries.
Offers extensive internal mobility programs allowing employees to transfer between international locations.
Provides a wide range of roles from specialized luxury guest services to corporate functions in HR, marketing, and finance.
Headquartered in Palma de Mallorca, offering significant career opportunities in the Balearic Islands.
Listed on the IBEX 35, reflecting its status as a major pillar of the Spanish economy.

Concierge - Torre Melina A Gran Meliá Hotel

Melia Hotels International

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Joining Meliá is embarking on a journey without borders because the possibilities for growth and training here are infinite. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a large family.

It is knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being a VIP

You will enjoy My MeliáRewards, which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

Additionally, enjoy the program My MeliáBenefits: with flexible compensation, exclusive discounts on a variety of products and services, an active and healthy lifestyle, and solidarity initiatives. Feel proud to belong to Meliá as we are proud of you 😉

Melià Hotels international is looking for a Concierge to join our team at Torre Melina A Gran Melià Hotel.

Mission:The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalized services and products and committing to achieving excellence in customer satisfaction.

Main Responsibility:

Comply with the destination experience strategy, offering customers unique services and products in accordance with their preferences.
Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra income, committing to achieving total guest satisfaction.
Ensure the customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
Manage customer incidents following established protocols.
Comply with the attributes, standards, and manuals applicable to their department.
Efficiently use the different customer experience management tools, as well as knowing the Voice of the Customer results, complying with the established improvement plans.
Comply with the Sensory Architecture established for their area.
Place material orders following the marked product guidelines for the best optimization of economic resources.

What are we looking for?

Training in Tourism, PR, or similar.
High customer orientation and teamwork skills.
High level of English is essential; a second language is valued.
Proactive, dynamic person with a high vocation for service.
Knowledge of hotel management tools.
Excellent knowledge of the destination.
Proficiency in the Office suite.
Knowledge of hotel operations.
Vocation for service and high orientation towards the luxury segment.
Ability to work in a team.
Analytical capacity.
Proactivity and innovation.
Excellent communication skills.
Problem solver.
Attention to detail.
1 year in a similar position in the hospitality industry.

At Meliá, we are all VIPs🌟

Great professionals who make the day-to-day easier and exceptional. From the newcomer to the most veteran, all of them possess unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, closeness, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a large family in which we have people like you, VIP people.

At Meliá Hotels International, we believe in equal opportunity and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other reason protected by federal, state, or local laws. We believe that diversity and inclusion among our people are fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia.

Es saber que has empezado uno de los viajes más apasionantes de tu vida, un viaje en el que la inspiración te acompañará siempre. ¿Te animas a ser el/la dueñ@ de tu carrera profesional en un mundo inspirador? 😉🌟

Porque pertenecer a la gran familia Meliá es ser VIP

Disfrutaras de My MeliáRewards que es el programa de fidelidad exclusivo para nuestros empleados con beneficios y ventajas exclusivas.

Además, disfruta del programa, My MeliáBenefits: con retribución flexible, descuentos exclusivos en una variedad de productos y servicios, estilo de vida activa y saludable, e iniciativas solidarias. Siéntete orgulloso de pertenecer a Meliá como nosotros lo estamos de ti 😉

Melià Hotels internationalestá buscando un Concierge para unirse a nuestro equipo en Torre Melina A Gran Melià Hotel.

Misión:El Concierge, como experto prescriptor y auténtico embajador del destino, se encarga de recibir y gestionar las solicitudes de los clientes, proporcionándoles siempre servicios y productos únicos y personalizados y comprometiéndose a lograr la excelencia en la satisfacción del cliente.

Responsabilidad principal:

Cumplir con la estrategia de experiencias en el destino, ofreciendo a los clientes servicios y productos únicos y acordes a sus preferencias.
Gestionar de manera eficiente todas las peticiones de los huéspedes, aplicando técnicas de upselling y crosselling para optimizar los ingresos extras del hotel, comprometiéndose a lograr la satisfacción total del mismo.
Velar por la experiencia del cliente, personalizando su estancia, anticipándose a sus necesidades y superando sus expectativas.
Gestionar las incidencias de clientes, siguiendo los protocolos establecidos.
Cumplir con los atributos, estándares y manuales que aplican en su departamento.
Usar de manera eficiente las diferentes herramientas de gestión de la experiencia del cliente, así como conocer los resultados de la Voz del Cliente, cumpliendo con los de planes de mejora establecidos.
Cumplir con la Arquitectura Sensorial establecida para su área.
Realizar los pedidos de material, siguiendo las pautas de producto marcadas, para la mejor optimización de los recursos económicos.

¿Qué buscamos?

Formación en Turismo, RRPP o Similar.
Alta orientación al cliente y trabajo en equipo
Imprescindible nivel alto de inglés y se valora un segundo idioma
Persona proactiva, dinámica y con alta vocación de servicio
Conocimientos de herramientas de gestión hotelera.
Excelente conocimiento sobre el destino.
Manejo del paquete Office.
Conocimiento de operativa hotelera.
Vocación de servicio y alta orientación al segmento lujo.
Capacidad para trabajar en equipo.
Capacidad analítica.
Proactividad e innovación.
Excelentes habilidades de comunicación.
Solucionador de problemas.
Atención al detalle.
1 año en una posición similar en la industria de la hospitalidad.

En Meliá todos somos VIP🌟

Grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, tod@s ell@s reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Nuestra calidez, cercanía y pasión por lo que hacemos, hace que trabajar en Melia sea una experiencia inolvidable, llena de momentos emotivos y siempre con la sensación que perteneces a una gran familia en la que contamos con gente como tú, gente VIP.

En Meliá Hotels International creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de discapacidad, raza, religión, edad o cualquier otra razón protegida por las leyes federales, estatales o locales. Creemos que la diversidad y la inclusión entre nuestras personas es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR