Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Reception Assistant - Hotel MIM Sitges

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English.

Requirements

Advanced Spanish and English. A third language is an advantage.
- Knowledge of check-in and check-out procedures.
- Knowledge of security and emergency protocols.
- Customer service and complaint handling skills.
- Service vocation.

Benefits

- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission:Carry out the daily operations of the department, committing to achieving excellence in customer satisfaction. Work together with the team to meet and exceed customer service expectations.

What should I do?

Perform check-in / check-out tasks

Answer phone calls and assist customers with whatever they may need.

Ensure that the customer experience is as good as possible during their stay, maintaining brand standards at all times.

Provide qualified assistance and information to customers and perform administrative tasks for the reception service with initiative and responsibility.

Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through the promotion of Upselling/Cross-selling.
Handle customer incidents, communicating the actions taken to the supervisor. Escalate the incident to the supervisor if a solution cannot be provided.
Understand the Brand philosophy and comply with the standards, operational manuals, and identity guidelines that apply to the department.

What we are looking for:

Advanced Spanish and English. A third language is an advantage.

Knowledge of check-in and check-out procedures.

Knowledge of security and emergency protocols.

Customer service and complaint handling skills.

Service vocation.

At Meliá, we are all VIPs

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators, we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Misión:Cumplir con la operativa diaria del departamento, comprometiéndose a lograr la excelencia en la satisfacción del cliente. Trabajar juntamente con el equipo para cumplir y superar las expectativas de servicio de los clientes.

¿Qué debo hacer?

Realizar tareas de check-in / check-out

Atender las llamadas telefónicas, y asistir a los clientes con lo que precisen.

Asegurar que la experiencia del cliente sea lo mejor posible durante su estancia, manteniendo los estándares de la marca en todo momento.

Realizar de manera cualificada, con iniciativa y responsabilidad, la asistencia e información a los clientes y trabajos administrativos del servicio de recepción.

Apoyar la estrategia de tarifas establecida por el equipo de Revenue. Maximizar las ventas y los ingresos del hotel mediante la promoción de Upselling/Crosselling .
Atender las incidencias de clientes, comunicando las acciones tomadas a su responsable. Escalar la incidencia a su responsable en caso de no poder dar una solución.
Conocer la filosofía de la Marca y cumplir con los estándares, manuales operativos y de identidad que aplican a su departamento.

Qué buscamos:

Castellano y Inglés Avanzado. Valorable un tercer idioma.

Conocimientos de procedimientos de check-in y check-out.

Conocimiento de protocolos de seguridad y emergencia.

Habilidades en atención al cliente y manejo de quejas.

Vocación de servicio.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR