Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Service Line Agent - Gran Meliá Palacio de Isora

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Gran Meliá Palacio de Isora is located between the Atlantic Ocean and the majestic Teide, on the island of Tenerife. This exclusive resort, with a cutting-edge touch of traditional luxury service, offers a magical experience. This Resort in Guía de Isora features the longest saltwater infinity pool in a hotel in Europe, which integrates perfectly into an exceptional natural environment. Our high-quality Spanish and international dining options offer luxury service and classic refinement with avant-garde touches across the hotel's different restaurants.

Position Mission: To manage the establishment's telephone service as part of the Guest Service Line team, providing efficient and courteous service to guests, suppliers, and company employees when handling and processing external and internal phone calls.

What will be your main functions?

Provide guests with clear and complete information about the Hotel's services and facilities.

Handle Room Service requests from guests via telephone and follow up on the service provided.

Respond to and electronically follow up on customer comments through the internal customer satisfaction measurement tool, as well as on Social Networks.

Serve as the internal information point that communicates different departments within the hotel, facilitating information and resolving any requests.

Telephone follow-up for VIP guests.

Coordination of reservation requests from guests for the hotel's different restaurants for lunches and dinners.

What are we looking for?

Minimum 1 year of experience in a similar position, either in the Reception Department or in Guest Service.

Education: Degree in Tourism or a Diploma in Hospitality.

High level of Spanish, English, and French. Knowledge of German will be valued.

Computer skills, knowledge of the Office suite.

Knowledge of Ópera and ReviewPro.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in our Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire staff, and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are fundamental to our success as a global company.

Furthermore, we advocate for the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Gran Meliá Palacio de Isora está situado entre el Océano Atlántico y el majestuoso Teide, en la isla de Tenerife, este exclusivo resort con un toque vanguardista del servicio de lujo tradicional ofrece una experiencia mágica. Este Resort en Guía de Isora cuenta con la piscina infinita de agua salada más larga de Europa en un hotel, que se integra perfectamente en un entorno natural excepcional. Nuestras opciones gastronómicas de cocina española e internacional y de calidad superior ofrecen un servicio de lujo y refinaminto clásico con toques vanguardistas en los diferentes restaurantes del hotel.

Misión del puesto: Realizar el servicio telefónico del establecimiento, formando parte del equipo de Guest Service Line, proporcionando un servicio eficiente y cortés a huéspedes, proveedores y empleados de la compañía en la atención y proceso de llamadas telefónicas externas e internas.

¿Cuáles serán tus principales funciones?

Ofrecer a los huéspedes información clara y completa sobre los servicios e instalaciones del Hotel.

Atención telefónica de las peticiones de Room Service de los huéspedes y seguimiento del servicio ofrecido.

Respuesta y seguimiento telemático de los comentarios de los clientes a través de la herramienta interna de medición de la satisfacción del cliente, así como en Redes Sociales.

Ser el punto de información interno que comunica unos departamentos con otros dentro del hotel, facilitando información y solventando cualquier petición.

Seguimiento telefónico de los clientes VIP´s.

Coordinación de las peticiones de reservas por parte de los huéspedes de los diferentes restaurantes del hotel en almuerzos y cenas.

¿Qué buscamos?

Experiencia mínima de 1 año en un puesto de similares características, ya sea en Departamento de Recepción o bien en Guest Service.

Formación: Grado en Turismo o bien Diplomatura en Hostelería.

Idioma Castellano, Inglés y Francés nivel alto. Se valorará conocimientos de Alemán.

Habilidades informáticas, conocimiento del paquete office.

Conocimiento de Ópera y ReviewPro.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR