Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Pool Concierge - Torre Melina A Gran Melia

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Melià Hotels International is looking for a Pool Concierge to join our team at Torre Melina Gran Melià Hotel. We are looking for a passionate candidate with strong interpersonal and organizational skills who believes they have a natural aptitude for customer relations.

MISSION:
Welcome guests upon arrival and ensure they feel comfortable while waiting for service, organizing those customers who wish to enjoy the facilities. Ensuring that satisfaction reaches the established goals.

What will be your main functions?

Provide the welcome drink upon arrival.

Ensure personalized, up-to-date, and flexible attention.

Provide recommendations tailored to each customer, adapting responses based on who is inquiring.

Make reservations.

Review the cleanliness and order of the work area (beds, pillows, umbrellas, umbrella bases, tables, etc.).

Assist, satisfy, and follow up on every guest request during their stay.

Prepare courtesy gifts and attention for special guests, members, or VIPs.

Locate items and products that are difficult to find.

Resolve problems and handle guest complaints, always with a professional attitude.

Guarantee the highest quality standards in guest service.

Provide friendly, personalized, and cordial treatment to every customer.

Contribute new ideas and suggestions to improve the service.

Management of Pool operations (Setup of hammocks, bali beds, towels, etc.), under Brand standards.

Provide pool amenities (tanning oil, refreshing spray, etc.) where applicable.

Food & Beverage sales.

Management of Balinese Bed sales, as well as budget control.

Internal communication and promotion.

What are we looking for?

Minimum 1 year of experience in a similar position or 2 years as a waiter's assistant.
Clear orientation toward the customer and detail.
Advanced Spanish and English. A third language will be highly valued.

At Meliá, we are all VIPs.

At Meliá Hotels International, we advocate for equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in our Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality and raising awareness of the need to act jointly and globally across the entire workforce.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People," follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

Melià Hotels international está buscando un/una Pool Concierge para unirse a nuestro equipo en Torre Melina Gran Melià Hotel..Estamos buscando un candidat@ apasionad@ que tenga buenas habilidades interpersonales y organizativas y crea que tiene la propensión a las relaciones con los clientes.
MISIÓN:
Dar la bienvenida a la llegada del huésped y sentirse cómodo mientras aguarda por su servicio, Organizando a aquellos clientes que quieren disfrutar. Asegurándose que la satisfacción alcanza los objetivos establecidos.
¿Cuáles serán tus principales funciones?

Dar la bebida de bienvenida a su llegada.

Asegurar la atención personalizada, actual y flexible.

Brindar recomendaciones orientadas a cada cliente orientados sus respuestas en función de quien esté consultando.

Realizar reservas.

Revisar limpieza y orden de su área de trabajo (camas, almohadas, sombrillas, bases de sombrillas, mesas etc.)

Asistir, satisfacer y dar seguimiento a cada petición de los huéspedes durante su estadía.

Preparar los regalos de cortesía y atención a huéspedes especiales, miembros o VIP.

Localizar artículos y productos complicados de encontrar.

Resolver los problemas y manejar las quejas del huésped, siempre con una actitud profesional.

Garantizar los más altos estándares de calidad en la atención al huésped.

Brindar un trato amable, personalizado y cordial a cada cliente.

Aportar nuevas ideas y sugerencias para el mejorar el servicio.

Gestión de la operación de Piscinas (Montaje de Hamacas, bali beds, toallas, etc), bajo los estándares de Marca

Proporcionar amenities de piscina (bronceador, spray refrescante, etc...) donde aplique.

Venta de Alimentos & Bebidas

Gestión de la Venta de Camas Balinesas, así como control del presupuesto

Comunicación Interna y Promoción

¿Qué buscamos?

Experiencia mínima 1 año en puesto similar o 2 años como ayudante de camarero.
Clara orientación al cliente y al detalle.
Español e Inglés Avanzado. Un tercer idioma será altamente valorable.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR