Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Guest Experience Internship - Meliá Palma Marina

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you a student or have you recently finished your studies?

Join our talent community and develop your career with opportunities designed for people with a desire to grow like you.

Discover some of the benefits we offer:

Learning Itineraries: You will have a clear plan from day one, with welcome sessions, follow-ups, and feedback to help you acquire new skills and prepare for your professional future.

IDEAL Talent: We identify and develop the highest-performing interns to offer them the best paths within the company. Additionally, you can access new opportunities within Meliá, such as our Graduate programs, designed to train the future leaders of the company.

Global and diverse environment: Enjoy a multicultural atmosphere, where every day is an opportunity to learn, share, and face new challenges.
Are you passionate about the world of hospitality and motivated to create memorable experiences for customers? At Meliá Palma Marina, we are looking for students of Tourism, Hospitality, or similar fields who wish to carry out their internship in our Guest Experience Department, a key area for ensuring excellence in our guests' stay.

What do we offer?

Joining a benchmark hotel within the Meliá Hotels International brand.
Practical training hand-in-hand with industry professionals.
A dynamic, multicultural, and service-oriented environment.
Possibility of continuing your career within the group, based on performance and available vacancies.

Job Responsibilities (Guest Experience Intern)
During your internship, you will collaborate with the team on tasks such as:

Personalized guest attention: resolving doubts, supporting special requests, and anticipating their needs.
Management of the customer experience from arrival to departure.
Accompanying and welcoming VIP clients and groups.
Review and monitoring of quality standards in different areas of the hotel.
Incident management and follow-up to ensure correct resolution.
Collection and analysis of customer feedback through surveys and online platforms.
Support in organizing special details (amenities, celebrations, anniversaries, etc.).
Collaboration with other departments (reception, F&B, housekeeping) to guarantee an integrated experience.
Preparation of reports on customer satisfaction.

Requirements

Student of Tourism, Hospitality, Protocol, or related fields with the possibility of signing an internship agreement.
High level of Spanish and English (other languages are a plus).
Service vocation, communication skills, and a positive attitude.
Organizational and teamwork skills.

Duration and Schedule

Internship period adaptable according to the academic agreement.
Rotating schedule according to the operational needs of the department.

At Meliá, we are all VIPs

At Meliá Hotels International, we promote equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness about the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we bet on the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your candidacy" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

¿Eres estudiante o acabas de terminar tus estudios?

Únete a nuestra comunidad de talento y desarrólla tu carrera con oportunidades pensadas para personas con ganas de crecer como tú.

Descubre algunos de los beneficios que te ofrecemos:

Itinerarios de Aprendizaje: Tendrás un plan claro desde el primer día, con sesiones de bienvenida, seguimiento y feedback para ayudarte a adquirir nuevas habilidades y prepararte para tu futuro profesional.

Talento IDEAL: Identificamos y desarrollamos a las personas en prácticas con mejor desempeño para ofrecerles los mejores caminos dentro de la compañía. Además, podrás acceder a nuevas oportunidades dentro de Meliá, como nuestros programas Graduate, diseñados para formar a los futuros líderes de la compañía.

Entorno global y diverso: Disfruta de un ambiente multicultural, donde cada día es una oportunidad para aprender, compartir y afrontar nuevos retos.
¿Te apasiona el mundo de la hotelería y te motiva crear experiencias memorables para los clientes? En Meliá Palma Marina estamos buscando estudiantes de Turismo, Hotelería o similares que deseen realizar sus prácticas en nuestro Departamento de Guest Experience, un área clave para asegurar la excelencia en la estancia de nuestros huéspedes.

¿Qué ofrecemos?

Incorporación en un hotel referente dentro de la marca Meliá Hotels International.
Formación práctica de la mano de profesionales del sector.
Un entorno dinámico, multicultural y orientado al servicio.
Posibilidad de continuar tu carrera dentro del grupo, según desempeño y vacantes disponibles.

Responsabilidades del puesto (Guest Experience Intern)
Durante tus prácticas, colaborarás con el equipo en tareas como:

Atención personalizada a los huéspedes: resolver dudas, apoyar en solicitudes especiales y anticiparse a sus necesidades.
Gestión de la experiencia del cliente desde la llegada hasta la salida.
Acompañamiento y bienvenida a clientes VIP y grupos.
Revisión y seguimiento de estándares de calidad en diferentes áreas del hotel.
Gestión de incidencias y seguimiento para asegurar su correcta resolución.
Recopilación y análisis de feedback de clientes a través de encuestas y plataformas online.
Apoyo en la organización de detalles especiales (amenities, celebraciones, aniversario, etc.).
Colaboración con otros departamentos (recepción, F&B, housekeeping) para garantizar una experiencia integrada.
Elaboración de informes y reportes sobre satisfacción del cliente.

Requisitos

Estudiante de Turismo, Hotelería, Protocolo o áreas afines con posibilidad de firmar convenio.
Nivel alto de español e inglés (otros idiomas son un plus).
Vocación de servicio, habilidades comunicativas y actitud positiva.
Capacidad de organización y trabajo en equipo.

Duración y horario

Periodo de prácticas adaptable según convenio académico.
Horario rotativo según necesidades operativas del departamento.

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR