Meliá Hotels International is one of the world's largest hotel chains and the leading hotel group in Spain. Founded in 1956, the company operates over 380 hotels in more than 40 countries under a diverse portfolio of brands including Gran Meliá, ME by Meliá, Paradisus, and INNSiDE. As a major player in the global hospitality industry and a member of the IBEX 35, it is recognized for its leadership in both leisure and business travel segments.

Headquartered in Palma de Mallorca, Meliá maintains an extensive presence across Spain, with properties in nearly every major city and tourist destination. For international professionals, the company offers a wide range of career paths from corporate roles in IT, finance, and marketing to operational positions in luxury hospitality. Meliá is particularly relevant for international hires due to its multilingual work environment and its commitment to internal mobility across its global network.

Founded in 1956 by Gabriel Escarrer Juliá in Palma de Mallorca, the company began with a single hotel. It expanded rapidly across Spain and internationally, becoming a publicly traded company on the IBEX 35 in 1996.

For international professionals

Global leader in the resort sector with a presence in over 40 countries.
Headquartered in Palma de Mallorca, offering significant corporate and administrative opportunities in the Balearic Islands.
Extensive portfolio of brands ranging from mid-scale to ultra-luxury, catering to diverse professional backgrounds.
Strong emphasis on internal mobility and international career development programs for employees.
Regularly recruits for multilingual roles in guest experience, hotel management, and corporate services.

Receptionist (replacement contract) - INNSiDE by Meliá Madrid Valdebebas

Meliá Hotels

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

"The world is yours with Meliá"

Discover a path without limits at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At INNSiDE by Meliá Madrid Valdebebas, we reinvent the hotel experience with a lifestyle approach, modern and connected to the city. We are looking for people passionate about hospitality, with a proactive attitude and a desire to create memorable experiences for our guests.
If you are a dynamic person with a vocation for service and are motivated to work in an international environment, we want to meet you.
🎯 Your mission
As a Receptionist, you will be the first impression of our hotel and a key piece in the customer experience. Your goal will be to offer a friendly, agile, and personalized service throughout the guest's stay.
🔑 What will your responsibilities be?
• Manage check-in and check-out processes efficiently• Assist and advise guests during their stay• Manage reservations, special requests, and incidents• Promote hotel services through upselling and cross-selling• Coordinate with other departments to ensure an excellent experience• Ensure compliance with quality and brand standards• Manage administrative tasks inherent to the position
✅ What are we looking for?
• Education in Tourism, Hospitality, or similar• Previous experience in hotel reception• High level of English; a second language will be valued• Proficiency in hotel management systems such as Opera• Excellent communication skills and customer orientation• Proactive attitude, problem-solving ability, and teamwork• Availability to work rotating shifts

At Meliá, we are all VIPs

At Meliá Hotels International, we advocate for equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about the dissemination of a corporate culture committed to effective equality among all staff, and awareness of the need to act jointly and globally.

We drive our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we advocate for the sustainable growth of our sector through a socially responsible human team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the "Protect your application" page.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR

View original advert (Spanish)

"El mundo es tuyo con Meliá"

Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.

Descubre algunos de los beneficios que ofrecemos:

My MeliáRewards: Participa en nuestro programa de fidelidad exclusivo, disfrutando de beneficios y ventajas únicas.

My MeliáBenefits: Aprovecha la compensación flexible y los descuentos exclusivos en una amplia variedad de productos y servicios, promoviendo un estilo de vida activo y saludable.

En INNSiDE by Meliá Madrid Valdebebas reinventamos la experiencia hotelera con un enfoque lifestyle, moderno y conectado con la ciudad. Buscamos personas apasionadas por la hospitalidad, con actitud proactiva y ganas de crear experiencias memorables para nuestros huéspedes.
Si eres una persona dinámica, con vocación de servicio y te motiva trabajar en un entorno internacional, queremos conocerte.
🎯 Tu misión
Como Recepcionista serás la primera impresión de nuestro hotel y una pieza clave en la experiencia del cliente. Tu objetivo será ofrecer un servicio cercano, ágil y personalizado durante toda la estancia del huésped.
🔑 ¿Cuáles serán tus responsabilidades?
• Gestionar procesos de check in y check out de manera eficiente• Atender y asesorar a los huéspedes durante su estancia• Gestionar reservas, peticiones especiales e incidencias• Promover los servicios del hotel a través de upselling y cross selling• Coordinarse con otros departamentos para garantizar una experiencia excelente• Asegurar el cumplimiento de los estándares de calidad y marca• Gestionar tareas administrativas propias del puesto
✅ ¿Qué buscamos?
• Formación en Turismo, Hostelería o similares• Experiencia previa en recepción de hotel• Nivel alto de inglés; se valorará un segundo idioma• Manejo de sistemas de gestión hotelera como Opera• Excelentes habilidades de comunicación y orientación al cliente• Actitud proactiva, capacidad de resolución y trabajo en equipo• Disponibilidad para trabajar en turnos rotativos

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es "Hacia un futuro sostenible, desde un presente responsable" Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

Si quieres ser "Very Inspiring People", síguenos en:

INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR