Palladium Hotel Group is a prominent Spanish multinational corporation specializing in the hospitality sector, with its global headquarters located in Ibiza. The group manages an extensive portfolio of luxury and lifestyle brands, including TRS Hotels, Grand Palladium Hotels & Resorts, BLESS Collection Hotels, and Only YOU Hotels, operating over 40 properties across Spain, Italy, and the Americas. With a workforce of thousands, it stands as one of the most significant players in the global tourism industry, known for its innovation in guest experiences and high-end service.

In Spain, Palladium maintains a robust presence with a diverse range of hotels in major urban centers like Madrid, Barcelona, Valencia, and Sevilla, as well as prime coastal destinations like Ibiza and Marbella. For international professionals, the company offers a gateway into the European luxury hospitality market, providing roles that span from corporate revenue management to specialized resort operations. The company's international outlook and multi-brand strategy make it an attractive employer for those seeking career growth within a globally recognized Spanish hospitality leader.

Founded in the late 1960s as Fiesta Hotels & Resorts by Abel Matutes Juan, the company began with properties in the Balearic Islands. It rebranded to Palladium Hotel Group in 2012 to better represent its diverse portfolio of luxury and upscale hotel brands.

For international professionals

Headquartered in Ibiza, offering unique career opportunities in one of the world's premier tourism hubs.
Operates a diverse portfolio of international brands including Hard Rock Hotels and BLESS, providing exposure to global luxury standards.
Offers a wide range of positions from corporate roles in Revenue Management and Finance to operational roles in high-end resorts.
Maintains a strong presence in major Spanish cities like Madrid, Barcelona, and Valencia, offering urban career paths alongside coastal resort roles.
Provides opportunities for internal mobility and professional development across its global network of properties.

This job was published a year ago

Sector Head Only YOU Sevilla

Palladium Hotel Group

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Only YOU Sevilla is an innovative benchmark in the urban sector and the ultimate host!

We want to build a hosting team capable of falling in love with their work every day, who are familiar with the city's latest trends, and who are eager to surprise our guests with excellent service.

Our intention is to share the passion, success, and values of our brand with you. If you identify with us, are bold, creative, and passionate about this world... join Only YOU Sevilla as Sector Head!

Your mission will be to supervise the staff under your charge at the corresponding point of sale, ensuring that meticulous treatment is provided to guests and customers. Additionally, you will support and assist the Maitre and F&B Manager, ensuring that established procedures and quality standards are met to achieve guest and customer satisfaction with the service, while promoting sales to increase revenue and reach established goals.

Your main functions will be:

- Organize, train, and supervise staff in complying with the service standards set by Only YOU Hotels.

- Support the management team before and after each shift by verifying order, cleanliness, equipment functionality, furniture conditions, etc., notifying your immediate supervisor and the responsible departments of any anomaly or problem detected, and following up until correction.

- Participate directly in the service, especially during peak hours or high demand, ensuring the fluidity of the service.

- Closely supervise the performance of waiters and assistants, ensuring they comply with the procedures regarding the specific service (breakfast, buffet, lunch, or dinner), taking care of service etiquette details, and providing the customer with professional and meticulous attention.

- Listen to complaints, suggestions, and comments, always using broad and professional judgment, resolving any problem to the customer's satisfaction. Promote the sale of food and beverages by making suggestions to the customer.

In exchange for your commitment, we offer you:

- A competitive salary policy.

- To be part of a dynamic, multicultural team with a winning mentality, featuring great professionals from the hotel sector.

- A stable contract with growth opportunities.

- Development plans to take your potential to the maximum.

- Staying up to date with new trends in your area and the sector, in addition to enhancing your skills through training plans.

- Participating in the expansion of Only YOU Hotels.

View original advert (Spanish)

¡Only YOU Sevilla es un referente innovador en el sector urbano y el mejor anfitrión!

Queremos formar un equipo anfitrión, capaz de enamorarse cada día de su trabajo, que conozca las últimas tendencias de la ciudad y tenga ganas de sorprender con un servicio excelente a nuestros clientes.

Nuestra intención es compartir contigo la pasión, el éxito y los valores de nuestra marca. Si te identificas con nosotros, eres atrevido, creativo, y te apasiona este mundo... ¡únete a Only YOU Sevilla como Jefe de sector!

Tu misión será supervisar el personal a tu cargo en el punto de venta correspondiente. Asegurando que se ofrezca un trato esmerado hacia huéspedes y clientes. Además, apoya y asiste al Maitre y F&B Manager, vigilando que se cumplan los procedimientos y estándares de calidad establecidos para lograr la satisfacción de huéspedes y clientes con el servicio, promoviendo la venta para aumentar el ingreso y alcanzar los objetivos establecidos.

Tus principales funciones serán:

- Organiza, capacita y supervisa al personal en el cumplimiento de los estándares de servicio marcados por Only YOU Hotels.

- Apoya al equipo de dirección, antes y después de cada turno verificando el orden, limpieza, funcionamiento del equipo, condiciones del mobiliario, etc..., notificando cualquier anomalía o problema que detecte a su jefe inmediato y a los departamentos responsables, haciendo el seguimiento correspondiente hasta su corrección.

- Participa directamente en el servicio, especialmente durante las horas de mayor carga de trabajo o demanda, asegurando la fluidez del servicio.

- Supervisa estrechamente el desempeño de los camareros y ayudantes, asegurando que cumplen con los procedimientos en cuanto al servicio de que se trate (desayuno, buffet, comida o cena), cuidando los detalles de etiqueta del servicio, proporcionando al cliente una atención profesional y esmerada.

- Escucha quejas, sugerencias y comentarios, utilizando siempre un criterio amplio y profesional, resolviendo cualquier problema para satisfacción del cliente. Promueve la venta de alimentos y bebidas haciendo sugerencias al cliente.

A cambio de tu compromiso, te ofrecemos:

- Una política salarial competitiva.

- Formar parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero.

- Contrato estable, con oportunidad de crecimiento.

- Planes de desarrollo para llevar tu potencial al máximo.

- Estar al día de las nuevas tendencias de tu área y del sector, además de potenciar tus habilidades mediante planes de formación.