Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 6 months ago

Customer Service and Logistics Administrator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for a Customer Service Coordinator or Manager with a leadership vision and a strong commercial and operational orientation to manage the full order cycle and ensure high-quality customer service. If you are motivated by managing a team and being the key coordination point between Sales, Warehouse, and the customer, this is the position for you.

Reporting directly to the Sales Director, your primary mission will be the Management and Coordination of the Customer Service team and the supervision of the order process (Order Management):

- Team Leadership: Daily management of the Customer Service (CS) team.

- Order Management: Entry and tracking of urgent orders (via telephone or ERP) and management of the status of all orders (domestic and export).

- Operational Coordination: Acting as a bridge between the customer and internal departments:

- Coordination with the Transport Agency for urgent deliveries.

- Coordination with the Operations/Warehouse department.

- Coordination with the Technical Department for warranty management.

- Financial/Administrative: Invoicing, credit notes for incidents, and general administrative support (backoffice).

- CFGM (preferably Administration or International Trade). Higher education is highly valued.
- Experience: Minimum 2 years of experience in a call center and/or switchboard, with a strong Commercial and Operational focus.
- Languages (Essential): Fluent English (B2/C1): Ability to handle basic calls and provide administrative support in Export management.

- Direct and stable incorporation into the company's workforce. A contract is offered that seeks stability and long-term development.

- Competitive salary range from €25,000 to €30,000 gross per year, negotiable based on experience and the candidate's fit for team leadership.

- Schedule: Monday to Thursday: 9:00 AM to 6:00 PM. Friday: 8:00 AM to 5:00 PM (No remote work).

- Professional Development: Key opportunity to take over the Coordination of the Department, with autonomy in managing critical processes (Order Management and Logistics).

- Key Skills: We are looking for professionals with high Customer Orientation, Conflict Management skills, and a solid aptitude for operational Problem Solving.

View original advert (Spanish)

Buscamos un/a Coordinador/a o Responsable de Customer Service con visión de liderazgo y fuerte orientación comercial y operativa, para gestionar el ciclo completo de pedidos y asegurar una atención al cliente de alta calidad. Si te motiva gestionar un equipo y ser el punto clave de coordinación entre Ventas, Almacén y el cliente, este es tu puesto.

Reportando directamente al Director de Ventas (Sales Director), tu misión principal será la Gestión y Coordinación del equipo de Customer Service y la supervisión del proceso de pedidos (Order Management):

- Liderazgo de Equipo: Gestión diaria del equipo de Customer Service (CS).

- Gestión de Pedidos: Introducción y seguimiento de pedidos urgentes (vía telefónica o ERP) y gestión del status de todos los pedidos (nacional y exportación).

- Coordinación Operativa: Actuar como puente entre el cliente y los departamentos internos:

- Coordinación con la Agencia de Transportes para entregas urgentes.

- Coordinación con el departamento de Operaciones/Almacén.

- Coordinación con el Departamento Técnico para la gestión de garantías.

- Financiero/Administrativo: Facturación, abono de incidencias y soporte administrativo general (backoffice).

- CFGM (preferiblemente Administración o Comercio Internacional). Muy valorable formación Superior.
- Experiencia Mínimo 2 años de experiencia en call-center y/o centralita, con fuerte enfoque Comercial y Operativo.
- Idiomas (Imprescindible) Inglés Fluido (B2/C1): Capacidad para atender llamadas básicas y dar apoyo administrativo en la gestión de Exportación.

- Incorporación Directa y Estable a la plantilla de la compañía. Se ofrece un contrato que busca la solidez y el desarrollo a largo plazo.

- Rango salarial competitivo de 25.000e a 30.000e brutos anuales, negociable en función de la experiencia y el encaje del candidato con el liderazgo del equipo.

- Horario: Lunes a Jueves: 9:00h a 18:00h. Viernes: 8:00h a 17:00h (Sin Teletrabajo).

- Desarrollo Profesional: Oportunidad clave para asumir la Coordinación del Departamento, con autonomía en la gestión de procesos críticos (Order Management y Logística).

- Habilidades Clave: Buscamos profesionales con alta Orientación al Cliente, Capacidad de Gestión del Conflicto y una sólida aptitud para la Resolución de Problemas operativos.