Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Administrator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in customer service management and a passion for the dynamism of the logistics sector? Are you looking for a stable project where you can develop your potential and be part of a committed team? If you have great communication skills, attention to detail, and want to take the next step in your professional career as a Customer Service Administrator, this is your opportunity! At Randstad, we are looking for someone like you.

Reporting to the department manager, your main functions will be:

Manage and perform comprehensive follow-up of the transport services assigned to the client portfolio.

Proactively attend to and swiftly resolve operational incidents, ensuring maximum customer satisfaction.

Maintain fluid and constant communication with customers to inform them about the status of their shipments and resolve their queries.

Use and record information in internal management platforms (Salesforce, TMS, WMS), ensuring data quality.

Collaborate closely with the operations and traffic team to optimize delivery times and information flow.

Hard Skills
Work experience: Between 1 and 2 years performing similar functions within the Customer Service or commercial administration area. Previous experience in logistics and distribution companies will be highly valued.

Education: Vocational Training (FP) Middle or Higher Grade in Administration, International Trade, Transport and Logistics, or similar is highly valued.

Technological tools: Knowledge and handling of the Salesforce tool, as well as transport management systems (TMS) and warehouse management systems (WMS), are valued.

Soft Skills
Customer orientation: Ability to understand and anticipate user needs, offering excellent service.

Communication skills: Ability to convey information clearly, empathetically, and assertively.

Teamwork: Willingness to cooperate and combine efforts with the rest of the department.

Results orientation and detail analysis: Ability to work with precision, focusing on achieving the set objectives.

Salary: Attractive remuneration package according to the Administrative Assistant agreement of €23,407.80 gross per year + a variable of €1,050.

Contract type: Project with stability and growth. Initial 3-month contract through a staffing agency (ETT) + 2 temporary contracts directly with Stef + subsequent transition to a Permanent contract.

Working day and Hours: Full-time with weekly rotating shifts from Monday to Friday in the following slots:

Shift A: From 09:00 to 17:00 hours.

Shift B: From 11:00 to 19:00 hours.

Rotating Saturdays: Work 1 Saturday every 3 or 4 weeks (morning schedule from 08:00 to 14:00 hours). Enjoy work-life balance!: when you work on Saturday, you have the following Monday off.

View original advert (Spanish)

¿Tienes experiencia en la gestión de atención al cliente y te apasiona el dinamismo del sector logístico? ¿Buscas un proyecto estable donde desarrollar tu potencial y formar parte de un equipo comprometido? Si tienes grandes dotes de comunicación, atención al detalle y quieres dar el siguiente paso en tu carrera profesional como Administrativo/a de Customer Service, ¡esta es tu oportunidad! En Randstad estamos buscando a alguien como tú.

Reportando al responsable del departamento, tus funciones principales serán:

Gestionar y realizar el seguimiento integral de los servicios de transporte asignados a la cartera de clientes.

Atender de manera proactiva y resolver incidencias operativas de forma ágil, garantizando la máxima satisfacción del cliente.

Mantener una comunicación fluida y constante con los clientes para informar sobre el estado de sus envíos y resolver sus consultas.

Utilizar y registrar la información en las plataformas de gestión internas (Salesforce, TMS, WMS) asegurando la calidad de los datos.

Colaborar estrechamente con el equipo de operaciones y tráfico para optimizar los tiempos de entrega y el flujo de información.

Hard Skills
Experiencia laboral: Entre 1 y 2 años desempeñando funciones similares dentro del área de Customer Service o administración comercial. Se valorará muy positivamente la experiencia previa en empresas del sector logístico y de distribución.

Formación: Muy valorable contar con Formación Profesional (FP) de Grado Medio o Superior en Administración, Comercio Internacional, Transporte y Logística o similar.

Herramientas tecnológicas: Valorable conocimiento y manejo de la herramienta Salesforce, así como sistemas de gestión de transporte (TMS) y gestión de almacenes (WMS).

Soft Skills
Orientación al cliente: Capacidad para entender y adelantarse a las necesidades de los usuarios, ofreciendo un trato excelente.

Dotes de comunicación: Habilidad para transmitir información de manera clara, empática y asertiva.

Trabajo en equipo: Disposición para cooperar y sumar esfuerzos con el resto del departamento.

Orientación a resultados y Análisis de detalle: Capacidad para trabajar con precisión enfocándose en alcanzar los objetivos marcados.

Salario: Atractivo paquete retributivo según convenio de Auxiliar Administrativo de 23.407,80 € brutos anuales + un variable de 1.050 €.

Tipo de contrato: Proyecto con estabilidad y recorrido. Contrato inicial a través de ETT de 3 meses + 2 contratos eventuales directamente con Stef + posterior paso a contrato Indefinido.

Jornada y Horarios: Jornada completa con turnos rotativos semanales de lunes a viernes en las siguientes franjas:

Turno A: De 09:00 a 17:00 horas.

Turno B: De 11:00 a 19:00 horas.

Sábados rotativos: Se trabaja 1 sábado de cada 3 o 4 semanas (en horario de mañana de 08:00 a 14:00 horas). ¡Disfruta de la conciliación!: cuando trabajas el sábado, libras el lunes siguiente.