Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Agent - Afternoon Shift

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have previous experience in Customer Service and a passion for solving problems in real time?

Are you comfortable in digital environments and motivated by the technology and logistics sector?

We are looking for a communicative, empathetic person with great problem-solving skills to join our support team. As a Phone Manager, you will be the voice of the company, responsible for transforming our customers' inquiries into positive experiences, ensuring quality in every interaction and user loyalty.

Call Management: Handle incoming calls and make follow-up calls to resolve doubts, incidents, or requests for information.

Problem Solving: Identify customer needs and provide fast and effective solutions in accordance with company protocols.

Data Entry: Accurately document each interaction in the CRM system, ensuring that the customer history is up to date.

Multichannel Support: (Optional depending on the company) Occasional management of emails or live chats related to phone inquiries.

Goal Achievement: Reach established KPIs (average handling time, customer satisfaction level, and call quality).

Experience: At least 1 year in similar customer service or call center positions.

Soft Skills:

Active listening and patience.

Excellence in verbal communication (diction, tone, and fluency).

High tolerance for frustration and ability to manage conflict situations.

Technical Skills: Fluent use of office tools and fast typing speed. Previous experience with CRMs (Salesforce, Zendesk, etc.) is a plus.

Start date: immediate
Center: Meco
Schedule: Mon-Fri AFTERNOON SHIFT 14:00H - 22:00H
Contract: 3 months with possibility of extension

View original advert (Spanish)

¿Tienes experiencia previa en Atención al Cliente y te apasiona resolver problemas en tiempo real?

¿Te manejas con soltura en entornos digitales y te motiva el sector de la tecnología y la logística?

Buscamos una persona comunicativa, empática y con gran capacidad de resolución para unirse a nuestro equipo de soporte. Como Gestor Telefónico, serás la voz de la empresa, encargándote de transformar las consultas de nuestros clientes en experiencias positivas, asegurando la calidad en cada interacción y la fidelización del usuario.

Gestión de llamadas: Atender llamadas entrantes y realizar llamadas de seguimiento para resolver dudas, incidencias o solicitudes de información.

Resolución de problemas: Identificar las necesidades del cliente y proporcionar soluciones rápidas y efectivas de acuerdo con los protocolos de la empresa.

Registro de datos: Documentar de forma precisa cada interacción en el sistema CRM, asegurando que el historial del cliente esté actualizado.

Soporte multicanal: (Opcional según la empresa) Gestión puntual de correos electrónicos o chats en vivo relacionados con las consultas telefónicas.

Cumplimiento de objetivos: Alcanzar los KPIs establecidos (tiempo medio de operación, nivel de satisfacción del cliente y calidad de la llamada).

Experiencia: Al menos 1 año en puestos similares de atención al cliente o call center.

Habilidades Blandas (Soft Skills):

Escucha activa y paciencia.

Excelencia en la comunicación verbal (dicción, tono y fluidez).

Alta tolerancia a la frustración y capacidad para gestionar situaciones de conflicto.

Habilidades Técnicas: Manejo fluido de herramientas ofimáticas y rapidez de teclado. Experiencia previa con CRMs (Salesforce, Zendesk, etc.) es un plus.

Fecha de incorporación: inmediata
Centro: Meco
Horario: L-V T. TARDE 14:00H - 22:00H
Contrato: 3 meses más posibilidad de prórroga