Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service and Appointment Management Agent (Morning)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you interested in the insurance sector? Do you want to develop professionally in one of the largest companies in the insurance industry? This is the offer for you! We are looking for telephone agents for our appointment department.

- Receiving calls from policyholders
- Receiving emails from policyholders
- Calendar management
- Scheduling medical appointments

- Experience in multichannel customer service
- Customer orientation, persuasion skills, persistence, dynamism, organizational skills, ability to identify and evaluate customer needs and concerns.
- Ability to communicate clearly, both verbally and in writing, using non-technical, easy-to-understand vocabulary.
- Ability to resolve conflict situations, flexibility and learning capacity to adapt to new work methods and tools, motivation.
- Basic knowledge of Excel.

- Morning shift from Monday to Friday between 08:00 and 16:00 (30 hours)
- Training: 5 days from 06/29 to 07/03 from 09:00 to 15:00. The first day will be online and the rest in-person.
- Work area: Metro Suanzes
- Modality: Hybrid based on the learning curve. Own equipment required.
- Salary: 9.72 gross euros/hour
- Availability for start: 07/06
- Temporary contract of 2 months + Possibility of extension.

View original advert (Spanish)

¿Te interesa el sector seguros?, ¿quieres desarrollarte profesionalmente en una de las mayores empresas del sector asegurador? Está es tu oferta! Buscamos agentes telefónicos para su departamento de cita previa

- Recepción de llamadas asegurados
- Recepción de correos asegurados
- Gestión de agendas
- Citaciones médicas

- Experiencia en atención cliente multicanal
- Orientación al cliente, capacidad de convencimiento, persistencia, dinamismo, capacidad de organización, identificar y evaluar las necesidades y preocupaciones de los clientes.
- Comunicarse de una manera clara, tanto de forma verbal como escrita, haciendo uso de un vocabulario no técnico, fácil de comprender.
- Capacidad de resolución de situaciones conflictivas, flexibilidad y capacidad de aprendizaje para adaptarse a nuevos métodos y herramientas de trabajo, motivación.
- Conocimiento básico de Excel..

- Jornada Mañana de lunes a viernes en la franja horaria de 08:00 a 16:00 (30 horas)
- Formación: 5 días del 29/06 al 03/07 en horario de 09:00 h a 15:00 h. Primer dia sera online y el resto presencial.
- Zona de trabajo: Metro Suanzes
- Modalidad: Hibrida según la curva de aprendizaje. Necesario equipo propio
- Salario: 9,72 euros brutos/ hora
- Disponibilidad de incorporación: 06/07
- Contrato temporal de 2 meses + Posibilidad de prórroga.