Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

B2B Inside Sales Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in phone support or sales and are looking for a stable project in Madrid? If you have excellent communication skills, are motivated by customer contact, and are looking for a position with flexible hours that allows you to balance your personal life, this is your opportunity! We offer immediate joining of a dynamic team, job stability with tailored shift options, and weekends off.

As a Phone Agent, your main mission will be to ensure an excellent user experience and enhance commercial opportunities through:

- Inbound and outbound calls: Providing personalized attention to clients in the insurance and automotive sectors.

- Resolution and advisory: Effective management of queries, processing of incidents, and comprehensive advice on service coverage.

- Commercial orientation: Contacting potential business opportunities (prospects), presenting the platform's services in a clear and persuasive manner, and performing the appropriate follow-up to close registrations or sales.

- Database management: Keeping customer information updated in the computer system (CRM) and preparing periodic activity reports.

Academic background: High school diploma completed; technical or university education is desirable.

Minimum experience: At least 1 year of previous experience in phone support, telemarketing, commercial contact centers, or customer service with a clear focus on sales or retention.

IT skills: Fluent use of office tools (Office / Google Workspace) and previous experience working with CRM platforms.

Key competencies: Excellent verbal communication, fluency, empathy, active listening, proactivity, and high frustration tolerance oriented toward achieving commercial goals.

Initial temporary contract of 6 months through Randstad with high possibilities of extension and direct incorporation into the company's staff (stable long-term project).

Schedule: Full-time from Monday to Friday, from 9:00 AM to 6:00 PM.

Location: Offices located in the center of Madrid

View original advert (Spanish)

¿Tienes experiencia en atención telefónica o ventas y buscas un proyecto estable en Madrid? Si tienes excelentes dotes de comunicación, te motiva el contacto con el cliente y buscas un puesto con flexibilidad de horarios que te permita conciliar tu vida personal, ¡esta es tu oportunidad! Te ofrecemos incorporación inmediata a un equipo dinámico, estabilidad laboral con opciones de jornada a tu medida y fines de semana libres.

Como Agente Telefónico, tu misión principal consistirá en asegurar una excelente experiencia de usuario y potenciar las oportunidades comerciales mediante:

- Recepción y emisión de llamadas: Atender de forma personalizada a clientes del sector seguros y automoción.

- Resolución y asesoramiento: Gestión eficaz de dudas, tramitación de incidencias y asesoramiento integral sobre las coberturas del servicio.

- Orientación comercial: Contactar a posibles oportunidades de negocio (prospectos), presentar los servicios de la plataforma de manera clara/persuasiva y realizar el seguimiento oportuno para el cierre de registros o ventas.

- Gestión de base de datos: Mantener actualizada la información de los clientes en el sistema informático (CRM) y elaborar reportes periódicos de actividad.

Formación académica: Bachillerato completo, formación técnica o universitaria deseable.

Experiencia mínima: Al menos 1 año de experiencia previa en atención telefónica, telemarketing, contact center comercial o atención al cliente con claro enfoque hacia la venta o retención.

Conocimientos informáticos: Manejo fluido de herramientas ofimáticas (Office / Google Workspace) y experiencia previa trabajando con plataformas CRM.

Competencias clave: Excelente comunicación verbal, fluidez, empatía, escucha activa, proactividad y alta tolerancia a la frustración orientada al logro de objetivos comerciales.

Contrato inicial temporal de 6 meses a través de Randstad con altas posibilidades de prórroga e incorporación directa a la plantilla de la empresa (proyecto estable de largo plazo).

Horario: Jornada completa de lunes a viernes en horario de 9h a 18h.

Ubicación: Oficinas situadas en el centro de Madrid