Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Agent with Italian and English: Permanent Travel Assistance (MORNINGS)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you consider yourself a helpful and empathetic person? Do you have immediate availability? If you are looking for stability, keep reading! We are likely offering the job opportunity you've been waiting for.

Your responsibility will be to help our clients with all their questions, modifications, and claims.

-Provide telephone assistance to travelers facing unforeseen events (medical, logistical, legal, etc.).

-Manage requests and coordinate services in real time, ensuring a positive experience.

-Resolve inquiries with empathy, speed, and efficiency.

-Record information in internal systems in a clear and orderly manner.

Furthermore, you will not be alone; you will always be able to count on a group of professionals who will help you whenever you need it and will accompany you at all times, because your well-being is the most important thing.

If you believe this could be your new job, this is what we expect from you:

-People with excellent verbal communication and customer orientation.

-Language level English C1 AND ITALIAN C2.

-Previous experience in telephone customer service or call centers (desirable in travel assistance or insurance).

-Availability to work shifts including weekends and holidays.

-Good command of IT tools.

-We are looking for dynamic people eager to be part of a great work team, who know how to listen to the customer and grasp their needs to help them.

-The person joining the service must have experience in customer service. Solid communication skills, both telephone and written, are required. Must be organized and open to continuous learning.

We need you to be able to start immediately.

Don't hesitate, APPLY NOW!

- You will work in a dynamic and jovial environment.

-PERMANENT contract with an internationally renowned, stable, and growing company.

-Continuous training and professional development opportunities.

-Excellent work atmosphere and multicultural team.

-Corporate benefits and wellness programs.

- On-site position.

-Salary: 13,963.18 Gross Annual.

-SCHEDULE: (M-S) Morning Shift: Part-time - 111 hours/month from 08:00 to 16:00; remote work on weekends (Saturday and Sunday). In this case, it is every weekend they are scheduled to work + the 2 weeks per month they work.

Initial on-site training schedule (5 weeks) from 9:00 to 14:00.

View original advert (Spanish)

¿Te consideras una persona con carácter servicial y empática? ¿Tienes disponibilidad inmediata? Si buscas estabilidad, ¡sigue leyendo! Seguramente te estemos dando la oportunidad laboral que esperabas.

Tu responsabilidad será la de ayudar a nuestros clientes en todas sus dudas, modificaciones y reclamaciones.

-Brindar asistencia telefónica a viajeros ante imprevistos (médicos, logísticos, legales, etc.).

-Gestionar solicitudes y coordinar servicios en tiempo real, asegurando una experiencia positiva.

-Resolver consultas con empatía, rapidez y eficacia.

-Registrar información en los sistemas internos de manera clara y ordenada.

Además no estarás solo/a, siempre vas a poder contar con un grupo de profesionales que te ayudarán siempre que lo necesites y estarán acompañándote en todo momento, porque tu bienestar es lo más importante.

Si crees que este podría ser tu nuevo empleo, esto es lo que esperamos de ti:

-Personas con excelente comunicación verbal y orientación al cliente.

-Nivel de idioma Inglés C1 E ITALIANO C2

-Experiencia previa en atención telefónica o call center (deseable en asistencia en viaje o seguros).

-Disponibilidad para trabajar en turnos incluidos fines de semana y feriados.

-Buen manejo de herramientas informáticas.

-Buscamos personas dinámicas, con ganas de formar parte de un gran equipo de trabajo. Que sepan escuchar al cliente y captar sus necesidades para ayudarle.

-La persona que entre a formar parte del servicio deber contar con experiencia en atención al cliente. Se requieren sólidas habilidades de comunicación, tanto telefónicas como escritas. Ser organizada y mostrarse abierta al aprendizaje continuo.

Necesitamos que puedas incorporarte inmediatamente.

No lo dudes, ¡INSCRÍBETE EN LA OFERTA!

- Trabajarás en un ambiente dinámico y jovial

-Contrato INDEFINIDO con una empresa de renombre internacional, estable y en crecimiento.

-Capacitación continua y posibilidades de desarrollo profesional.

-Excelente clima laboral y equipo multicultural.

-Beneficios corporativos y programas de bienestar.

- Puesto Presencial.

-Salario: 13963,18 Brutos Anual.

-HORARIO: (L-D) Turno de Mañana : Jornada Parcial - 111 horas/mes en horario de 08:00 a 16:00 se teletrabaja los fines de semana (sábado y domingo). En su caso es todos los fines de semana que les toque trabajar + al mes de las 2 semanas que trabajan.

Horario en formación inicial presencial (5 semanas) de 9 a 14h.