Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Agent (Full-Time)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about dealing with people and looking for a stable project where your empathy and communication skills are the true protagonists? If you have a clear vocation for service, enjoy helping others resolve their doubts, and want to be part of a leading brand in the Smart Home sector, this is the place for you!

We are looking for a profile purely oriented toward excellence in customer service, to be the friendly and decisive voice of the company at its offices in Fuenlabrada. We offer you the opportunity to join a stable project from day one, in a warm, collaborative environment and with a benefits package designed for your well-being and work-life balance.

As part of the Customer Care team, your main mission will be to guarantee an unsurpassed user experience. Your responsibilities will be:

- Customer Service: Receiving calls and managing emails to resolve doubts, guide the user, and offer agile and friendly solutions (to both end customers and companies).

- Order and Warranty Management: Comprehensive support in pre-sales and post-sales services.

- Monitoring and Quality: Recording inquiries, preparing service reports, and updating weekly status to always maintain the highest level of quality in the department.

- Communication Skills: Excellent telephone service capacity, empathy, verbal fluency, and strong writing skills.

- Digital and Technical Competence: Digital profile with fluent handling of the Office suite and some knowledge or interest in electricity, electronics, or home automation.

- Key Competencies: Analytical capacity, initiative for problem solving, ease of learning, and a high predisposition for teamwork.

- Temporary contract with the possibility of permanent incorporation into the company.

- Full-time with a balanced schedule: Monday to Friday from 8:30 AM to 5:30 PM.

- Salary starting from 20,000 gross euros per year.

- Location: Fuenlabrada Industrial Estate.

- Hybrid model: 1 day of remote work per week (once the learning curve has been overcome).

- Immediate start.

View original advert (Spanish)

¿Te apasiona el trato con las personas y buscas un proyecto estable donde tu empatía y dotes comunicativas sean las verdaderas protagonistas? Si tienes una clara vocación de servicio, disfrutas ayudando a los demás a resolver sus dudas y quieres formar parte de una marca líder en el sector del Smart Home (Hogar Inteligente), ¡este es tu sitio!

Buscamos un perfil orientado puramente a la excelencia en la atención al cliente, que sea la voz amable y resolutiva de la compañía en sus oficinas de Fuenlabrada. Te ofrecemos la oportunidad de unirte a un proyecto estable desde el primer día, en un entorno cálido, colaborativo y con un paquete de beneficios diseñado para tu bienestar y conciliación.

Como parte del equipo de Customer Care, tu misión principal será garantizar una experiencia de usuario insuperable. Tus responsabilidades serán:

- Atención al cliente: Recepción de llamadas y gestión de correos electrónicos para resolver dudas, orientar al usuario y ofrecer soluciones ágiles y cercanas (tanto a cliente final como a empresas).

- Gestión de pedidos y garantías: Acompañamiento integral en los servicios de preventa y postventa.

- Seguimiento y calidad: Registro de las consultas, elaboración de reportes de atención y actualización del estatus semanal para mantener siempre el máximo nivel de calidad en el departamento.

- Habilidades comunicativas: Excelente capacidad de atención telefónica, empatía, fluidez verbal y gran capacidad de redacción.

- Competencia digital y técnica: Perfil digital con manejo fluido del paquete Office y cierta noción o interés por la electricidad, electrónica o domótica.

- Competencias clave: Capacidad de análisis, iniciativa para la resolución de problemas, facilidad de aprendizaje y alta predisposición para el trabajo en equipo.

- Contrato temporal con posibilidad de incorporación indefinida en una empresa.

- Jornada completa con un horario equilibrado: Lunes a Viernes de 8.30h a 17.30h.

- Salario a partir de 20000 euros brutos la año.

- Ubicación: Polígono Industrial de Fuenlabrada.

- Modelo híbrido: 1 día de teletrabajo a la semana (una vez superada la curva de aprendizaje).

- Incorporación inmediata.