Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Phone Agent (Morning Shift)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to work for the Madrid City Council? Do you enjoy providing help or resolving citizens' doubts and problems? Do you have availability to start in September? This offer is for you!

- Email inbox management.

- Telephone support for user incidents.

- Users, passwords.

- Following up on requests and supporting the user until the incident is closed.

- Data entry.

- Minimum 1 year of experience in customer service.
- Computer literacy.
- Customer orientation.
- Availability to participate in a group dynamic and immediate start.

- 3-month temporary contract with the possibility of extension.
- 40-hour work week from Monday to Friday on the morning shift. From 8:00 AM to 4:00 PM.
- The format will be in-person for the first 3 weeks until autonomy is achieved. Subsequently, it will switch to a format of 60% remote work and 40% in-person.
- Immediate start.
- Salary of 9.81 gross euros/hour.
- Area: Fuente de la Mora, Manoteras.

View original advert (Spanish)

¿Quieres trabajar para el ayuntamiento de Madrid? ¿Te gusta ofrecer ayuda o resolver las dudas y problemas de los ciudadanos?, ¿tienes disponibilidad para incorporarte en septiembre? ¡Esta oferta es para ti!

- Gestión de buzón de correo.

- Atención telefónica a incidencias de usuarios.

- Usuarios, contraseñas

- Hacer seguimiento de las peticiones y acompañar al usuario hasta el cierre de la incidencia.

- Grabación de datos

- Mínimo 1 año de experiencia en atención al cliente
- Agilidad informática.
- Orientación al cliente
- Disponibilidad para realizar dinámica e incorporación inmediata.

- Contrato temporal 3 meses con posibilidad de prórroga.
- Jornada de 40h de lunes a viernes en turno de mañana. De 8:00h a 16:00h.
- El formato será presencial las 3 primeras semanas hasta adquirir autonomía. Posteriormente se pasará a formato de 60% teletrabajo, 40% presencialidad.
- Incorporación inmediata
- Salario de 9,81 euros brutos/hora
- Zona: Fuente de la Mora, Manoteras.