Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Phone Agent (Morning Shift)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to work for the Madrid City Council? Do you enjoy providing help or resolving the doubts and problems of citizens? Do you have availability to start in September? This offer is for you!

- Resolve doubts regarding tax payments for the Madrid City Council.
- Follow up on requests and support the user until the incident is closed.
- Data entry.

- Minimum 1 year of recent experience as a customer service teleoperator.
- High School Diploma (Bachiller) required.
- Computer proficiency.
- Customer orientation.
- Availability to participate in an online group dynamic in August and start in September.

- Temporary contract: the contract will start in September with a duration of 3 months, with the possibility of extension and subsequent possibility of joining the permanent staff.
- 8 days of in-person training from Monday to Friday, choosing from 8:00 to 15:00. Training is selective and will be remunerated with a gross bonus of 150 € once the probationary period is passed.
- Morning shift of 25 hours with availability between 8:00 and 15:00 from Monday to Sunday. In-person.
- Salary of 10.23 gross euros/hour.
- Area: Suanzes metro station.

View original advert (Spanish)

¿Quieres trabajar para el ayuntamiento de Madrid? ¿Te gusta ofrecer ayuda o resolver las dudas y problemas de los ciudadanos?, ¿tienes disponibilidad para incorporarte en septiembre? ¡Esta oferta es para ti!

- Resolver las dudas sobre el pago de impuestos del Ayuntamiento de Madrid.
- Hacer seguimiento de las peticiones y acompañar al usuario hasta el cierre de la incidencia.
- Grabación de datos

- Mínimo 1 año de experiencia como teleoperador/a de atención al cliente reciente
- Necesario Titulo Bachiller
- Agilidad informática.
- Orientación al cliente
- Disponibilidad para realizar dinámica online en agosto e incorporarse en septiembre

- Contrato temporal: el inicio de contrato será en septiembre con una duración de 3 meses con posibilidad de prórroga y posterior posibilidad de incorporación a plantilla
- Formación presencial de 8 días de Lunes a Viernes a escoger de 8:00 a 15:00. La formación es selectiva y se remunerará con una gratificación de 150 ¿ brutos una vez se supere el periodo de prueba.
- Turno de mañana de 25 horas con disponibilidad entre las 8h y las 15h de lunes a domingo . Presencial
- Salario de 10,23 euros brutos/hora
- Zona: metro Suanzes