Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Operations Analyst with Salesforce (Customer Service)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Education: Minimum High School Diploma or Higher Vocational Training in areas such as Administration and Finance, Computer Science and Communications, Trade and Marketing, or similar.
- Experience: Approximately 2 years of experience in incident management, user support, and operational tasks within the sector is valued.
- Technical Knowledge: Fluent use of office tools (Excel and Outlook) and essential knowledge of Salesforce and/or ticketing tools.
- Skills: Organization, ability to prioritize, problem-solving orientation, attention to detail, and excellent communication skills to work proactively in a team.

Job Description

Are you passionate about process optimization and technological support?
Do you have experience managing incidents and analyzing data to improve customer service? Are you proficient in using tools like Salesforce? If you are a proactive, resourceful person looking to join a project with a high social and sustainable impact in Madrid immediately, this offer is for you!

In your day-to-day, you will be a key player in supporting the Customer Service area and optimizing internal operations:
- Monitoring and Analysis: You will monitor the area's activity by tracking operational indicators (KPIs), extracting information from various tools and preparing reports to detect improvement opportunities.
- Continuous Improvement: You will identify recurring incidents not resolved by automation and Artificial Intelligence tools, proposing efficiency actions and executing functional tests (UAT) for new systems.
- Operational Coordination: You will act as the direct liaison with the Systems area for the management, tracking, and escalation of incidents in Salesforce and other corporate applications.
- Knowledge and Ticket Management: You will resolve operational queries, manage tickets from internal users and the sales network, and keep the team's documentation, manuals, and FAQs up to date.

Contract Type: Temporary (Long-term leave replacement)
- Salary: Between 18,000 and 20,000 euros gross per year.
- General Schedule: Monday to Friday from 09:00 to 18:00.
- Work Mode: On-site

View original advert (Spanish)

Te apasiona la optimización de procesos y el soporte tecnológico?
¿Tienes experiencia gestionando incidencias y analizando datos para mejorar la atención al cliente? ¿Te desenvuelves con soltura utilizando herramientas como Salesforce? Si eres una persona proactiva, resolutiva y buscas unirte de forma inmediata a un proyecto con gran impacto social y sostenible en Madrid, ¡esta oferta es para ti!

En tu día a día, serás una pieza clave para dar soporte al área de Atención al Cliente y optimizar la operativa interna:
- Seguimiento y Análisis: Monitorizarás la actividad del área mediante el seguimiento de indicadores operativos (KPIs), extrayendo información de diversas herramientas y elaborando informes para detectar oportunidades de mejora.
- Mejora Continua: Identificarás incidencias recurrentes no resueltas por las herramientas de automatización e Inteligencia Artificial, proponiendo acciones de eficiencia y ejecutando pruebas funcionales (UAT) de nuevos sistemas.
- Coordinación Operativa: Actuarás como interlocutor directo con el área de Sistemas para la gestión, seguimiento y escalado de incidencias en Salesforce y otras aplicaciones corporativas.
- Gestión del Conocimiento y Tickets: Resolverás consultas operativas, gestionarás los tickets de usuarios internos y de la red comercial, y mantendrás actualizada la documentación, manuales y FAQs del equipo.