Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

CUSTOMER SERVICE ADVISOR (FRONT) with disability certificate

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have solid experience in outbound calling? Do you have a disability certificate of 33% or higher? If so, Fundación Randstad is looking for you.

- Receiving calls from users and customers.
- Resolving inquiries, incidents, and doubts regarding our services.
- Administrative management resulting from calls within our internal platform.
- Active listening and personalized guidance to offer the best solution.

- Experience in a call center or telephone customer service with a high volume of calls.
- Disability certificate.
- Good computer skills (multiple programs are used).
- Not on an indefinite contract for the last 3 months (except in CEE).
- Must be a job seeker (not registered as self-employed, not in internships due to Social Security registration, no other jobs).
- Residency in CAM, Castilla la Mancha, or Valladolid.
- Skills: Excellent diction, empathy, and agility in using IT tools.
- Attitude: Proactive individuals who enjoy telephone interaction and have a vocation for service.
- English (valued).
- Resourceful person, accustomed to working under pressure (high call volume), dynamic.

Salary: €17,094 gross in 12 payments.
Indefinite contract, 37.5h/week.
Mon to Fri from 8:00 to 15:30 / 8:30 to 16:00 (English valued).
Mon to Fri from 14:30 to 22:00 (English valued).
Friday to Tuesday or Saturday to Wednesday (English valued).
Rotating shifts with English.

Remote work, primarily with 1 or 2 in-person days per month.

View original advert (Spanish)

Tienes solida experiencia en emisión de llamadas? Tienes un certificado de discapacidad igual o superior al 33%? Si es así en fundacion randstad te estamos buscando

Recepción de llamadas de usuarios y clientes.
- Resolución de consultas, incidencias y dudas de nuestros servicios.
- Gestión administrativa derivada de las llamadas en nuestra plataforma
interna.
- Escucha activa y orientación personalizada para ofrecer la mejor
solución.

Experiencia en call center o atención al cliente telefónica con un alto
volumen de llamadas
- Certificado de discapacidad
- Buen manejo del ordenador ( se manejan varios programas)
- No indefinido los últimos 3 meses ( excepto en CEE)
- Ser demandante de empleo (no estar dado de alto de autónomo, no en
prácticas por estar dado de alta en S. social, no tener otros trabajos)
- Tener residencia en CAM, Castilla la mancha o Valladolid
- Habilidades: Excelente dicción, empatía y agilidad en el uso de
herramientas informáticas.
- Actitud: Personas proactivas que disfruten del trato telefónico y tengan
vocación de servicio.
- Inglés (valorable)
- Persona resolutiva, acostumbrado a trabajar bajo presión (mucho
volumen de llamadas), dinámica.

Salario: 17.094¿/b en 12 pagas
Contrato indefinido 37,5h/semana
L a V de 8:00 a 15:30 / 8:30 a 16:00h (valorable inglés)
L a V de 14:30 a 22h (valorable inglés)
Viernes a Martes o de Sábado a Miércoles (valorable inglés)
Correturnos con inglés

Teletrabajo principalmente con 1 o 2 días presenciales al mes