Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service - with CATALAN

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as a Teleoperator? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and capable of detecting customer needs?
At Randstad, we have the perfect opportunity for you!

- Handling customer service inquiries via chat, incident resolution, management, and doubts.
- Receiving calls to resolve any type of inquiry or complaint.
- Administrative tasks.
- Customer follow-up and support.
- Meeting the quality requirements and parameters set by the company.

Immediate incorporation once training is completed
- Previous call center experience in customer service and incident resolution departments.
- Proficiency with office tools.
- Fast typing skills.
- Good spelling and grammar skills.
- Ability to learn.
- Goal-oriented.
- Teamwork.
- ESSENTIAL C1 LEVEL CATALAN.
- Advanced Spanish.

*Hybrid training for 6 days starting on 06/07. Training schedule from 9:00 to 15:00.
*Start date: 14/07.
*3-month contract.
*Work shifts 30h/w from 09:00 to 15:00 or from 12:00 to 18:00.
*On-site work (at our office at CL Alcalá 265 - next to El Carmen Metro) from Monday to Saturday.

View original advert (Spanish)

¿Tienes experiencia como Teleoperador/a? ¿Te apasiona la atención al cliente? ¿Te consideras proactivo, resolutivo y tienes capacidad para detectar las necesidades del cliente?
Desde Randstad ¡Tenemos la oportunidad perfecta para ti!

- Recepción consultas por chat para atención al cliente, resolución de incidencias, gestiones y dudas.
- Recepción de llamadas para resolver cualquier tipo de consulta o reclamación.
- Gestiones administrativas.
- Seguimiento y soporte a los clientes.
- Cumplir con los requisitos y parámetros de calidad marcados por la empresa.

Incorporación inmediata una vez finalizada la formación
- Experiencia previa en call center en departamento de atención al cliente y resolución de incidencias.
- Habilidades con herramientas ofimáticas.
- Agilidad en manejo de teclado
- Buena habilidad ortográfica
- Capacidad de aprendizaje.
- Orientación a objetivos
- Trabajo en equipo.
- IMPRESCINDIBLE NIVEL C1 CATALAN
- Castellano avanzado

*Formación híbrida de 6 días comenzando el 06/07. Horario de formación de 9 a 15h.
*Fecha incorporación: 14/07
*Contrato 3 meses.
*Turnos de trabajo 30h/s de 09:00 a 15:00 o de 12:00 a 18:00.
*Trabajo presencial (en nuestra oficina de CL Alcalá 265-Junto en el Metro El Carmen) de Lunes a Sábados