Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Store-in-Store Telephony - North Zone

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking for a new professional opportunity? Do you want to gain knowledge in a rapidly expanding sector?
This could be your chance!
At Randstad, we are looking for profiles to work as telephone agents with a clear customer orientation, commercial spirit, and communication and negotiation skills, to join a major Contact Center company located in the north zone of Madrid.

- Providing information to customers about the company, its products, and/or services.
- Continuous and detailed recording of communication maintained with the customer.
- Handling and resolving doubts and inquiries.
- Incident management.
- Data entry into the customer's systems.
- Reporting of tasks and fulfillment of objectives.

- Proactive attitude, commitment, and results orientation.
- Communication and negotiation skills.
- Accustomed to meeting objectives and working under pressure.
- Eager to learn and take on new challenges.

- Salary according to the national Call Center agreement.
- Stable temporary contract with the possibility of becoming a permanent employee based on performance.
- Pleasant and dynamic work environment, with a very professional and committed work team.
- Part-time shifts: 11:00-15:00 / 16:00-20:00.
- Training that will allow you to learn the necessary techniques for a company that is a leader in its sector.
- Opportunity for growth and professional development.

View original advert (Spanish)

¿Buscas una nueva oportunidad profesional? ¿Quieres adquirir conocimiento en un sector en plena expansión?
Esta puede ser ¡tu oportunidad!
En Randstad nos encontramos en la búsqueda de perfiles para trabajar como agentes telefónicos con una clara orientación a cliente, espíritu comercial, capacidad de comunicación y negociación, para incorporarse a una importante empresa del sector de Contact Center ubicada en la zona norte de Madrid.

- Información a clientes sobre la compañía, sus productos y/o servicios.
- Registro continuo y detallado de la comunicación sostenida con el cliente.
- Atención y resolución de dudas, consultas.
- Gestión de incidencias.
- Introducción de datos en los sistemas del cliente.
- Reporte de tareas y cumplimiento de objetivos.

- Actitud proactiva, compromiso y orientación a resultados.
- Habilidades de comunicación y negociación.
- Acostumbrado al cumplimiento de objetivos y trabajo bajo presión.
- Con muchas ganas de aprender y afrontar nuevo retos.

- Salario según convenio de Call Center nivel nacional
- Contrato temporal estable y posibilidad de continuar en plantilla según tu desempeño.
- Ambiente laboral agradable y dinámico, un equipo de trabajo muy profesional y comprometido.
- Turno parcial:11:00-15:00 16:00-20:00
- Formación que te permitirá aprender las técnicas necesarias para una empresa líder en su sector.
- Oportunidad de crecimiento y desarrollo profesional.