Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Contact Center Coordinator. Full-Time

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience coordinating teams and would you like a change of scenery to work with a company in full growth dedicated to the telephone sales of energy products?
Do you speak native Catalan?
If you like the idea, keep reading!

1. Agent control: resolving doubts and monitoring availability/break times.
2. Control of agent absences, delays, and attrition.
3. Planning and tracking of employee vacations.
4. Constant review and updating of personnel files.
5. Validation of worker hours.
6. Reception of employees, messaging, and telephone calls from employees.

We require that you:
- Have experience in team coordination.
- Experience in the energy sector will be valued.
- Languages: Catalan and Spanish (bilingual).
- Communication skills, organized, and with good energy.
- People skills, enthusiasm, motivation, empathy, and leadership capacity.
- Education: University Studies - Knowledge: Team Coordination.

- Full-Time (according to the agreement): 39h from Monday to Friday.
- Possibility of working a morning shift (09:00-17:00) or an afternoon shift (13:00-21:00).
- Salary: 20,000 Euros gross.
- On-site modality.
- Temporary with the option for a Permanent contract.

View original advert (Spanish)

¿Tienes experiencia en coordinar equipos y te gustaría hacer un cambio de escenario y trabajar con una empresa en pleno proceso de crecimiento dedicada a la venta telefónica de productos energéticos?
¿Hablas catalán nativo?
Si te gusta la idea ¡Sigue leyendo!

1. Control de agentes: resolver dudas y control de tiempos de disponibilidad/descansos.
2. Control de ausencias, retrasos y abandonos de agentes.
3. Planificación y seguimiento de las vacaciones de empleados.
4. Revisión y actualización constante de los ficheros de personal.
5. Validación de horas de los trabajadores
6. Recepción de empleados, mensajería y llamadas telefónicas de empleados.

Necesitamos que:
- Poseas experiencia en coordinación de equipos.
- Se valorará experiencia en el sector energético
- Idiomas: catalán y castellano (bilingüe).
- Habilidades comunicativas, organizado y con buena energía.
- Don de gentes, entusiasmo, motivación, empatía y capacidad de liderazgo.
- Formación: Estudios Universitarios- Conocimientos: Coordinación de equipos.

- Jornada Completa (según convenio): 39h de lunes a viernes
- Posibilidad de realizar horario de mañana (09-17h) o de tarde (13-21h)
- Salario: 20.000 Euros brutos
- Modalidad presencial.
- Temporal con opción a Indefinido.