Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Contact Center Operations Coordinator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as an operations coordinator in a contact center? Are you looking for a position where you can grow as a coordinator, supervising and managing the workflow and operations within the customer service center in real time?

Your duties will consist of:
- Direct communication with providers and clients
- Real-time supervision of activity
- Traffic balancing between teams and providers
- Real-time resource management
- Management of operational incidents
- Intervention in exceptional situations
- Escalation of critical problems
- Performance analysis and optimization suggestions
- Control of users and permissions
- Activation of IVR recordings and messages
- Indicator reporting: sending daily messages, with established hourly control cuts

- 1 year of experience in the position
- Good proficiency in Excel
- Availability to work rotating shifts
- Immediate availability for incorporation

- Salary: €17,500 net/year + plus for rotating shifts depending on schedule + holiday plus
- Annual salary review based on performance
- Schedule: rotating shift between 7:30 AM and 12:30 AM, Monday to Sunday
- Possibility of remote work on Sundays and holidays
- Continuous training and development within the client
- Area: Madrid Centro
- Temporary contract 3-4 months

View original advert (Spanish)

¿tienes experiencia como coordinador/ coordinadora de operaciones en contact center?, ¿buscas un puesto donde desarrollarte como coordinador/a supervisando y gestionando en tiempo real el flujo de trabajo y las operaciones dentro del centro de atención al cliente?

Tus funciones consistirán en:
- Comunicación directa con proveedores y clientes
- Supervisión en tiempo real de la actividad
- Balanceo de tráficos entre equipos y proveedores.
- Gestión en tiempo real de recursos
- Gestión de incidencias operativas
- Intervención en situaciones excepcionales
- Escalado de problemas críticos
- Análisis de desempeño y sugerencias de optimización
- Control de usuarios y permisos
- Activación de locuciones y mensajes en IVR.
- Reporte de indicadores: envío de mensajes diarios, con cortes de control horarios establecidos.

- Experiencia de 1 año en el puesto
- Buen Manejo de Excel
- Disponibilidad horaria para trabajar en turnos rotativos
- Disponibilidad de incorporación inmediata

- Salario: 17.500 ¿ b/a +plus por turnos rotativos según horario+ plus festivos
- Revisión salarial anual en función del desempeño
- Horario: turno rotativo entre las 7.30 y las 00.30 de Lunes a Domingo
- Posibilidad de teletrabajo domingos y festivos
- Formación continua y desarrollo dentro del cliente
- Zona: Madrid Centro
- Contrato temporal 3-4 meses