Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Care Specialist - Technology Sector

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about technology and the digital environment? Do you have excellent telephone communication skills and are you looking for a stable project with a permanent contract? If you are motivated by helping users, solving technical challenges, and want to be part of a leading brand in the Smart Home sector, this is the place for you! We are looking for a Customer Service profile with a purely digital DNA to join our team in Fuenlabrada.

As a key member of the Customer Service team, you will be the voice of the company and ensure a top-tier user experience. Your main responsibilities will be:

- Customer Support: Incident management via tickets, phone calls, and emails to resolve technical issues and product inquiries.

- Technical and Order Management: Application of warranty protocols and support for pre-sales and post-sales services.

- Guiding users throughout the resolution of incidents.

- Communication Skills: Excellent telephone support ability, empathy, verbal fluency, and strong writing skills.

- Digital and Technical Competence: Digital native profile with fluent use of the Office suite and some knowledge of or interest in electricity, electronics, or home automation.

- Key Competencies: Analytical capacity, initiative for problem solving, ease of learning, and a high predisposition for teamwork.

- Temporary contract with the possibility of a permanent position in a solid, sector-leading company.

- Full-time position with a balanced schedule: Monday to Friday from 8:30 AM to 5:30 PM.

- Location: Fuenlabrada Industrial Estate.

- Hybrid model: 1 day of remote work per week (once the learning curve has been overcome).

View original advert (Spanish)

¿Te apasiona la tecnología y el entorno digital? ¿Tienes una excelente capacidad de comunicación telefónica y buscas un proyecto estable con contrato indefinido? Si te motiva ayudar a los usuarios, resolver retos técnicos y quieres formar parte de una marca líder en el sector Smart Home, ¡este es tu lugar! Buscamos un perfil de Customer Service, con un ADN puramente digital, para incorporarse a nuestro equipo en Fuenlabrada.

Como pieza clave del equipo de Customer Service, serás la voz de la compañía y garantizarás una experiencia de usuario de primer nivel. Tus responsabilidades principales serán:

- Atención al cliente : Gestión incidencia a través de tickets, llamadas telefónicas y correos electrónicos para resolver incidencias técnicas y consultas sobre los productos.

- Gestión técnica y de pedidos: Aplicación del protocolo de garantía y soporte en servicios de preventa y postventa.

- Acompañamiento a los usuarios a lo largo de la resolución de las incidencia.

- Habilidades comunicativas: Excelente capacidad de atención telefónica, empatía, fluidez verbal y gran capacidad de redacción.

- Competencia digital y técnica: Perfil nativo digital con manejo fluido del paquete Office y cierta noción o interés por la electricidad, electrónica o domótica.

- Competencias clave: Capacidad de análisis, iniciativa para la resolución de problemas, facilidad de aprendizaje y alta predisposición para el trabajo en equipo.

- Contrato temporal con posibilidad de incorporación indefinida en una empresa sólida y líder de sector.

- Jornada completa con un horario equilibrado: Lunes a Viernes de 8.30h a 17.30h.

- Ubicación: Polígono Industrial de Fuenlabrada.

- Modelo híbrido: 1 día de teletrabajo a la semana (una vez superada la curva de aprendizaje).