Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service with Italian

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking for an opportunity to develop your professional career in a company with an international presence and a dynamic environment? At Randstad, we are looking for an enthusiastic and proactive Customer Service representative with Italian to join a solid project in Barcelona. This position stands out by offering a structured career plan, continuous training, and a schedule that allows for an excellent work-life balance, especially with an intensive workday every Friday. If you have a passion for problem-solving and are motivated by direct customer interaction in global environments, this position is for you.

Within the position, your main responsibilities will be:

Maintaining direct and constant contact with customers to handle their inquiries professionally.
Managing and resolving doubts or potential incidents quickly and diligently.
Identifying and anticipating customer needs based on their purchasing habits to offer products or services that are beneficial to them.
Using persuasion skills to ensure customers are satisfied with the service received.
Coordinating with the rest of the team to guarantee impeccable customer service, following a model of cooperation and joint planning.
Managing daily tasks while maintaining calm and self-control, even during moments of high workload or pressure.

To apply for this position, we require that you meet the following criteria:

Advanced proficiency in the Office suite (tools such as Word or Excel).
Specific experience in Customer Service Management and knowledge of Sage X3 software will be positively valued. Required languages: High level of Italian, English, and Spanish. French is highly valued.
We are looking for a communicative, empathetic person with great listening skills and patience to manage monotonous situations or daily challenges with a positive attitude.

By joining this project, you will enjoy the following conditions:

Gross Annual Salary: Between 21,000 euros and 24,000 euros initially per year depending on expertise.

Contract type: Temporary contract by the company with the possibility of continuity.

Working hours: Monday to Thursday with flexible entry between 08:00 and 09:00, finishing at 18:00. Fridays are an intensive workday from 08:00 to 15:00.

Professional development: Access to a career plan and continuous training within the company to enhance your skills.

Job location: Barcelona - Barcelona.

View original advert (Spanish)

¿Buscas una oportunidad para desarrollar tu carrera profesional en una empresa con presencia internacional y un ambiente dinámico? En Randstad estamos buscando a un/a Customer Service con Italiano entusiasta y proactivo/a para unirse a un proyecto sólido en Barcelona. Este puesto destaca por ofrecer un plan de carrera estructurado, formación continua y un horario que permite un excelente equilibrio entre la vida laboral y personal, especialmente con su jornada intensiva todos los viernes. Si tienes pasión por la resolución de problemas y te motiva el trato directo con el cliente en entornos globales, este puesto es para ti.

Dentro de la posición, tus responsabilidades principales serán:

Mantener el contacto directo y constante con los clientes para atender sus consultas de manera profesional.
Gestionar y solucionar dudas o posibles incidencias de forma rápida y diligente.
Identificar y anticipar las necesidades de los clientes basándose en sus hábitos de compra para ofrecer productos o servicios que les resulten beneficiosos.
Utilizar la capacidad de persuasión para asegurar que los clientes queden satisfechos con el servicio recibido.
Coordinarse con el resto del equipo para garantizar una atención al cliente impecable, siguiendo un modelo de cooperación y planificación conjunta.
Gestionar las tareas diarias manteniendo la calma y el autocontrol, incluso en momentos de alta carga de trabajo o presión.

Para optar a esta posición, necesitaremos que cumplas con los siguientes criterios:

Dominio avanzado del paquete Office (herramientas como Word o Excel).
Se valorará positivamente poseer experiencia específica en Customer Service Management y conocimientos del software Sage X3 . Idiomas requeridos: Nivel alto de Italiano, Inglés y Castellano. Muy valorable aportar francés
Buscamos a una persona comunicativa, empática, con gran capacidad de escucha y paciencia para gestionar situaciones monótonas o retos diarios con una actitud positiva.

Al unirte a este proyecto, disfrutarás de las siguientes condiciones:

Salario Bruto Anual: Entre 21.000 euros y 24.000 euros anuales iniciales según expertise

Tipo de contrato: Contrato temporal por empresa con posibilidad de continuidad.

Horario de trabajo: De lunes a jueves con entrada flexible entre las 08:00 y las 09:00 horas, finalizando a las 18:00 horas. Los viernes se realiza jornada intensiva de 08:00 a 15:00 horas.

Desarrollo profesional: Acceso a un plan de carrera y formación continua dentro de la empresa para potenciar tus habilidades.

Ubicación del puesto: Barcelona - Barcelona.