Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service (Wine Sector)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Connect your talent with an international giant! Join as an International Customer Service representative in a young team, with flexible hours, remote work, and the backing of the leading wine group in Spain.

We are currently looking to incorporate an International Customer Service representative for a replacement through our staffing agency (ETT).

You will be the person responsible for ensuring excellent comprehensive management of international orders, covering everything from initial entry and logistical tracking to correct invoicing and subsequent after-sales service.

Your day-to-day functions:

Order Management: Entry and tracking in the SAP/EDI system for final products, samples, and promotional material.
Customer Service: Fluid communication with both internal and external customers and daily email management.
Logistics Coordination: Close monitoring of order preparation and deliveries in direct collaboration with the Logistics department.
Documentation: Processing and management of all documentation required for international shipments.
Data and Incidents: Maintaining an updated customer database and resolving incidents (processing charges and credits).
Continuous Improvement: Detection of critical points in interdepartmental processes and proposal of operational improvements.

Education: University Degree in Business Administration (ADE), Higher Vocational Training, or Degree in International Trade or similar.
Languages: Fluent command of English (essential for managing international customers).
Tools: Previous experience using SAP will be very positively valued.
Experience: Previous experience in customer service departments or Customer Service is valued.
Competencies: We are looking for a dynamic, proactive person with the initiative to propose improvements and a desire to develop in an interdepartmental environment.

Contract type: Temporary replacement contract through a staffing agency (ETT).
Work modality: Flexible hybrid model (3 days on-site / 2 days remote, Thursday and Friday).
Schedule: 9:00 to 18:00h
Work environment: Joining a young, dynamic team with a corporate culture focused on well-being, equality, and inclusion.

View original advert (Spanish)

¡Conecta tu talento con un gigante internacional! Súmate como Customer Service Internacional a un equipo joven, con flexibilidad horaria, teletrabajo y el respaldo del grupo vitivinícola referente en España.

Actualmente, buscamos incorporar a través de nuestra ETT a un/a Customer Service Internacional para una sustitución.

Serás la persona encargada de garantizar una excelente gestión integral de los pedidos internacionales, abarcando desde su grabación inicial y seguimiento logístico, hasta su correcta facturación y posterior servicio postventa.

Tus funciones del día a día:

Gestión de pedidos: Introducción y seguimiento en sistema SAP/EDI de producto final, muestras y material promocional.
Atención al cliente: Comunicación fluida con clientes tanto internos como externos y gestión diaria del correo electrónico.
Coordinación logística: Seguimiento estrecho de la preparación de pedidos y entregas en colaboración directa con el departamento de Logística. Documentación: Tramitación y gestión de toda la documentación requerida para los envíos internacionales.
Datos e incidencias: Mantenimiento actualizado de la base de datos de clientes y resolución de incidencias (tramitación de cargos y abonos).
Mejora continua: Detección de puntos críticos en los procesos interdepartamentales y propuesta de mejoras operativas.

Formación: Grado Universitario en ADE, FP Superior o Grado en Comercio Internacional o similar.
Idiomas: Dominio fluido de Inglés (imprescindible para la gestión con clientes internacionales).
Herramientas: Se valorará muy positivamente la experiencia previa utilizando SAP.
Experiencia: Valorable experiencia previa en departamentos de atención al cliente o Customer Service.
Competencias: Buscamos a una persona dinámica, proactiva, con iniciativa para proponer mejoras y con ganas de desarrollarse en un entorno interdepartamental.

Tipo de contrato: Contrato temporal por sustitución a través de ETT.
Modalidad de trabajo: Modelo híbrido flexible (3 días presenciales / 2 días de teletrabajo, jueves y viernes).
Horario: 9:00 a 18:00h
Ambiente laboral: Incorporación a un equipo joven, dinámico y con una cultura corporativa enfocada en el bienestar, la igualdad y la inclusión