Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Support with SALESFORCE - TEMPORARY

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience using Salesforce? Do you come from the energy sector?
Are you interested in a position where you can learn a lot in a short amount of time, on a temporary basis?

We are looking for you!

- Monitoring and Analysis
Monitor Customer Service activity by tracking key operational indicators (KPIs), preparing reports, and detecting deviations or opportunities for improvement.
Extract, consolidate, and analyze information from different tools to support decision-making in continuous improvement projects within Customer Service.
Track the impact of implemented improvements, validating their functionality and preparing periodic reports on the results obtained.
- Continuous Improvement of Processes and Tools
Identify recurring incidents and cases not resolved by automation and Artificial Intelligence tools, proposing improvement actions to increase operational efficiency.
Execute functional tests (UAT) for new functionalities or system evolutions, documenting results and detected incidents.
- Operational Coordination
Act as the liaison with the Systems area for the management, tracking, and escalation of incidents and developments in Salesforce and other corporate applications, ensuring their proper resolution and controlling statuses and resolution times.
- Functional Support and Knowledge Management
Resolve operational queries related to processes and tools.
Manage and track tickets (incidents and requests) from internal users and the commercial network.
Prepare and keep operational documentation, procedures, manuals, FAQs, and user guides updated for the Customer Service team and the commercial network.

High School Diploma or Higher Vocational Training in fields such as:
Administration and Finance or similar

2 years of experience
Experience in incident management, user support, and operational tasks WITH SALESFORCE
Experience in the sector

REQUIRED KNOWLEDGE AND SKILLS:
Proficiency in office tools (Excel, Outlook).
Knowledge of Salesforce and/or ticketing tools.

Your objective will be to provide support to the Customer Service area through activity analysis, indicator tracking, and the coordination of functional and operational improvements, contributing to the optimization of processes, tools, and the experience of internal users and the commercial network.

SBA 22k
Full-time
Immediate start

View original advert (Spanish)

¿Tienes exeriencia usando Salesforce?, ¿vienes del mundo energético?
¿te interesa una posción donde aprender mucho en poco tiempo, siendo temporal?

¡Te buscamos!

- Seguimiento y análisis
Monitorizar la actividad del área de Atención al Cliente mediante el seguimiento de los principales indicadores operativos (KPIs), elaborando informes y detectando desviaciones u oportunidades de mejora.
Extraer, consolidar y analizar información procedente de diferentes herramientas para apoyar la toma de decisiones en los proyectos de mejora continua en Atención.
Realizar el seguimiento del impacto de las mejoras implantadas, validando su funcionamiento y elaborando reportes periódicos sobre los resultados obtenidos.
- Mejora continua de procesos y herramientas
Identificar incidencias recurrentes y casuísticas no resueltas por las herramientas de automatización e Inteligencia Artificial, proponiendo acciones de mejora para incrementar la eficiencia operativa.
Ejecutar pruebas funcionales (UAT) de nuevas funcionalidades o evoluciones de sistemas, documentando los resultados y las incidencias detectadas.
- Coordinación operativa
Actuar como interlocutor con el área de Sistemas para la gestión, seguimiento y escalado de incidencias y desarrollos en Salesforce y otras aplicaciones corporativas, asegurando su adecuada resolución, controlando estados y tiempos de resolución.
- Soporte funcional y gestión del conocimiento
Resolver consultas operativas relacionadas con procesos y herramientas.
Gestionar y realizar el seguimiento de tickets (incidencias y peticiones) de usuarios internos y de la red comercial.
Elaborar y mantener actualizada la documentación operativa, procedimientos, manuales, FAQs y guías de uso dirigidas al equipo de Atención al Cliente y a la red comercial.

Bachillerato o Formación Profesional de Grado Superior en ramas como:
Administración y Finanzas o similares

Experiencia 2 años
Experiencia en gestión de incidencias, soporte a usuarios y tareas operativas CON SALESFORCE
Experiencia en el sector

CONOCIMIENTOS Y HABILIDADES REQUERIDAS:
Manejo de herramientas ofimáticas (Excel, Outlook).
Conocimiento de Salesforce y/o herramientas de ticketing.