Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Roadside Assistance Call Center Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as a Call Center Agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and capable of identifying customer needs?
At Randstad, we have the perfect opportunity for you!

- Receiving calls for customer service, incident resolution, management, and inquiries.
- Administrative tasks.
- Customer follow-up and support.
- Complying with the quality requirements and parameters set by the company.

- HYBRID initial training.
- Previous call center experience in customer service and incident resolution departments.
- Proficiency with office software tools.
- Good spelling and grammar skills.
- Ability to learn.
- Goal-oriented.
- Teamwork.

Morning, afternoon, or split shift.
- Availability from Monday to Sunday.
- 30 or 35-hour work week.
- Very good working environment, highlighting collaboration and camaraderie among our staff.
- Possibility of growth and development within the company.
- Salary according to collective agreement: 9.72 gross euros/hour.
- Availability to start training: June 18th.

View original advert (Spanish)

¿Tienes experiencia como Teleoperador/a? ¿Te apasiona la atención al cliente? ¿Te consideras proactivo, resolutivo y tienes capacidad para detectar las necesidades del cliente?
Desde Randstad ¡Tenemos la oportunidad perfecta para ti!

- Recepción de llamadas para atención al cliente, resolución de incidencias, gestiones y dudas.
- Gestiones administrativas.
- Seguimiento y soporte a los clientes.
- Cumplir con los requisitos y parámetros de calidad marcados por la empresa.