Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Loyalty and Retention Teleoperator - Insurance Sector

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you interested in telephone sales? Are you interested in the insurance sector? Do you want to develop professionally in one of the largest companies in the insurance sector? This is the offer for you! We are looking for telephone agents for our customer loyalty department.

- Receiving calls to provide personalized attention and advice to customers.
- Identifying customer needs.
- Selling products.
- Resolving inquiries from current or potential customers.
- Global management of policyholder demands through the company's own system.
- Negotiation, Loyalty, and Customer Retention.

- Education: Compulsory Secondary Education (ESO)
- Knowledge: Good communication skills and ability to interact and negotiate
- Experience: 1 year
- Good interpersonal skills.
- Commercial experience.
- Experience working with individual objectives and incentives.
- Proficiency in using digital tools.
- Availability to commute to Tres Cantos

- Schedule: 1412 annual hours:
- Morning Shift: Mon to Thu from 8:30 to 15:00 and Fridays from 9:00 to 15:00.
- Afternoon Shift: Mon to Thu 15:00 to 21:30 and Fridays from 15:00 to 21:00.
- SATURDAYS YES: 11 Saturdays with a schedule of 9:00 to 14:00 / 10:00 to 15:00.

Or 1612 annual hours:
- Morning Shift: Mon to Tue from 9:30 to 19:30 and Wed to Fri from 8:30 to 15:00.
- Afternoon Shift: Mon to Tue 10:00 to 20:00 and Wed to Fri from 14:30 to 21:00
- SATURDAYS YES: 11 Saturdays with a schedule of 9:00 to 14:00 / 10:00 to 15:00
- Paid training from the first day. Schedule Monday to Friday from 9:00 to 18:00
- Availability for start date: July 1st
- Contract: Permanent Staff

View original advert (Spanish)

¿te interesa la venta telefónica?, ¿te interesa el sector seguros?, ¿quieres desarrollarte profesionalmente en una de las mayores empresas del sector asegurador? Está es tu oferta! Buscamos agentes telefónicos para su departamento de fidelización de clientes.

- Recepción de llamadas para la atención y asesoramiento personalizado a clientes.
- Identificación de las necesidades del cliente.
- Venta de los productos.
- Resolución de las consultas de los actuales o potenciales clientes.
- Gestión global de las demandas de los asegurados mediante el sistema propio de la compañía.
- Negociación, Fidelización y Retención de clientes.

-Formación: Educación Secundaria Obligatoria
-Conocimientos: - Buenas habilidades de comunicación y capacidad para interactuar y negociar
-Experiencia: 1 año
- Buena disposición de trato con personas.
- Experiencia comercial.
- Experiencia trabajando con objetivos e incentivos individuales.
- Habilidad en el uso de medios digitales.
- Disponibilidad para desplazarse a Tres Cantos