Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Call Center Agent - Banking Sector: Monthly Reinforcement (1st and 4th Week of the Month)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in customer service within a Call Center? Are you interested in developing your career in a multinational company? Are you passionate about customer service? Do you have commercial experience? Do you possess communication and leadership skills? Are you interested in the Contact Center sector?

At Randstad, we have the perfect opportunity for you!

You will work handling calls from users of a major company in the banking sector, resolving incidents. Likewise, you would inform them about the addition of products that may be of interest to the customer. We are looking for motivated individuals with knowledge of handling modern technologies and data management.

This is a great opportunity for your professional development!

- Work schedule: first and last week of the month.
- Working hours: 9:00 AM to 6:00 PM.
- Outbound and inbound calls to manage all types of administrative and billing incidents for customers.
- Outbound and inbound calls to provide information on services/products that may be of interest to customers.
- Resolution of incidents via telephone and email within the banking sector.
- Cross-selling.
- Back Office functions.
- Internal email management.
- Customer surveying and negotiation.
- Compliance with the requirements and quality parameters set by the company.

- Initial in-person training for 5 days.
- In-person incorporation, workplace located in Alcobendas.
- Previous Call Center experience in a sales department.
- Commercial and negotiation skills.
- Proficiency with office automation tools.
- Good spelling and grammar skills.
- Ability to learn.
- Goal-oriented.
- Teamwork.
- Technical, IT, management, billing, and administration training.
- Communication skills.
- Dynamism, proactivity, and initiative.

- Work schedule: first and last week of the month.
- Working hours: 9:00 AM to 6:00 PM.
- Schedule from Monday to Sunday, with two days off per week.
- Economic conditions according to the sector's collective agreement: 9.72 gross euros per hour + incentives.
- Temporary contract through RANDSTAD EMPLEO ETT, with a real possibility of transitioning to the company.
- Very good working environment, highlighting collaboration and camaraderie among our staff.
- Possibility of growth and development within the company.
- 5-day IN-PERSON training that will allow you to learn the necessary techniques for a leading company in its sector (Training is conducted during the morning shift).
- In-person work.

View original advert (Spanish)

¿Tienes experiencia como Atencion al cliente en Call Center? ¿Te interesa desarrollarte en una empresa multinacional? ¿Te apasiona la Atención al cliente? ¿Tienes experiencia comercial ? ¿Dispones de habilidades comunicativas y liderazgo? ¿Te interesa el sector de Contact Center?

Desde Randstad ¡Tenemos la oportunidad perfecta para ti!

Trabajarás atendiendo llamadas a los usuarios de una importante empresa del sector bancario, resolviendo incidencias. Así mismo , tendrías que informarles sobre adicionamiento de productos interesantes para el cliente. Buscamos personas con motivación y conocimiento por el manejo de tecnologías novedosas y la gestión de datos.

¡Es una gran oportunidad para desarrollarte!

- Se trabajaría la primera y última semana del mes.
- Jornada laboral de 9 a 18h.
- Emisión y recepción de llamadas para gestionar todo tipo de incidencias administrativas y de facturación de los clientes.
- Emisión y recepción de llamadas para aportar información sobre los servicios/productos que puedan ser de interés para los clientes.
- Resolución de incidencias telefónicas y vía mail en el sector bancario.
- Venta cruzada
- Funciones de Back Office.
- Gestión de mail interno.
- Sondeo y negociación con clientes.
- Cumplir con los requisitos y parámetros de calidad marcados por la empresa.