RAS Interim is a Spanish human resources and staffing firm specializing in temporary employment (ETT), recruitment, and selection services. The company operates as a strategic partner for businesses across various sectors, including logistics, manufacturing, food production, and administrative services, managing a large workforce of temporary and permanent employees across its extensive branch network.

With a strong presence in industrial hubs across the Valencian Community, Catalonia, and Madrid, RAS Interim is a key resource for professionals seeking technical, industrial, or administrative roles. For international professionals already authorized to work in Spain, the agency offers a direct path into the local labor market, providing opportunities to gain experience in Spanish corporate environments and industrial sectors.

Founded in 2004 in the Valencia region, RAS Interim has grown into a significant regional player in the Spanish HR sector. It has expanded its footprint from its Mediterranean roots to cover major metropolitan and industrial areas across the country.

For international professionals

Specializes in the Spanish labor market with a heavy focus on industrial, logistics, and manufacturing sectors.
Operates as an authorized Empresa de Trabajo Temporal (ETT), facilitating quick entry into the workforce for those with valid work permits.
Maintains a widespread physical office network in key economic zones including Madrid, Barcelona, and the Valencia region.
Most roles require a functional level of Spanish as the primary client base consists of local Spanish companies.

This job was published 9 months ago

Call Center Supervisor

RAS Interim

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

From the RAS INTERIM Madrid office, we are selecting a CALL CENTER SUPERVISOR for a company in the telecommunications sector located in Madrid.

👌 YOUR RESPONSIBILITIES
- Coordinate and supervise the daily activities of the agent team.
- Organize shifts, task distribution, and the prioritization of incidents.
- Ensure the fulfillment of KPIs.

👍 WHAT DO WE NEED FROM YOU?
- Minimum of two years of experience as a supervisor or coordinator in similar positions.
- Advanced proficiency in Excel (expert level). Knowledge of Power BI is a plus.
- Proactive attitude, with initiative and autonomy.

- Valid B driver's license and own vehicle (mileage for work travel will be paid).

🤝 WHAT CAN WE OFFER YOU?
- Full-time schedule from Monday to Friday: 11:00 AM - 7:00 PM (one hour for break/lunch)
- Permanent contract.
- Salary: €19,500 gross/year.

View original advert (Spanish)

Desde la oficina RAS INTERIM Madrid seleccionamos SUPERVISOR/A DE CALL CENTER para empresa del sector de telecomunicaciones ubicada en Madrid.

👌 TUS RESPONSABILIDADES
- Coordinar y supervisar las actividades diarias del equipo de agentes.
- Organizar los turnos, la distribución de tareas y la priorización de incidencias.
- Asegurar el cumplimiento de los KPIs.

👍 ¿QUÉ NECESITAMOS DE TI?
- Experiencia mínima de dos años como supervisor o coordinador en puestos similares.
- Dominio avanzado de Excel (nivel experto). Valorable conocimientos en Power BI.
- Actitud proactiva, con iniciativa y autonomía.