Restalia is a prominent Spanish multinational group specializing in organized catering and franchising. Founded in 2000, the company manages a diverse portfolio of popular brands including 100 Montaditos, The Good Burger (TGB), Cervecería La Sureña, Panther Organic Coffee, and Pepe Taco. With over 700 points of sale across Europe, Latin America, and the United States, Restalia has established itself as a leader in the casual dining sector through its innovative business models and rapid expansion.

Headquartered in Madrid, Restalia offers a wide range of opportunities for international professionals, particularly in operations, franchise management, and retail technology. The company's focus on international growth makes it a relevant employer for those with multilingual skills and experience in global market expansion. Their corporate culture emphasizes entrepreneurship and digital transformation within the traditional hospitality industry.

Founded in 2000 with the opening of the first 100 Montaditos in Islantilla, Huelva. It has since grown into a multinational franchising giant with five distinct brands and a presence in over a dozen countries.

For international professionals

Restalia is the creator of iconic Spanish brands like 100 Montaditos, making it a cornerstone of the national hospitality industry.
The company operates in more than 13 countries, providing opportunities for professionals with international business and expansion experience.
Corporate roles are primarily based in Madrid, a major hub for international talent in Spain.
The group is heavily invested in digital transformation, frequently hiring for specialized roles in POS systems and IT infrastructure.

UDO (Operations Unit) Advisor

Restalia

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

🎯 Are you interested in the restaurant industry and want to be part of a company with iconic brands and future-oriented projects?

Restalia is the leading group in organized catering with brands that are already part of the daily lives of thousands of people, such as 100 Montaditos, The Good Burger, La Sureña, and Pepe Taco.

We have been innovating for more than 25 years with our own model: Smart Cost, which focuses on quality, fair pricing, and proximity to the customer.

Why join us?

Because we are in constant growth, because we love working in a team, and because we believe in real professional development at all levels.

Attitude, ideas, and the desire to contribute are valued here.

📍 Location: headquarters in Pozuelo de Alarcón (Madrid).

🧩 Dynamic, multidisciplinary team with a fast pace.

🎯 Training, new challenges, and an environment that evolves with you.

We are looking for a UDO Advisor to join our team. If you want to be part of a project with a purpose, this could be your opportunity!

RESPONSIBILITIES:

- Support and resolution of incidents with our operations team and franchisees.

- Reception, tracking, and resolution of incidents arising in the different business units nationwide.

- Reporting and data management in Excel, using pivot tables.

REQUIREMENTS:

- Minimum of one year of experience in customer service.

- Experience in catering/fast food companies is highly valued.

- Availability from Monday to Sunday.

WE OFFER:

- Permanent contract

- Full-time position

- 100% on-site position, office in Pozuelo de Alarcón.

View original advert (Spanish)

🎯 ¿Te interesa el mundo de la restauración y quieres formar parte de una empresa con marcas icónicas y proyectos con futuro?

Restalia es el grupo líder en restauración organizada con marcas que ya forman parte del día a día de miles de personas como 100 Montaditos, The Good Burger, La Sureña y Pepe Taco.

Llevamos más de 25 años innovando con un modelo propio: el Smart Cost, que apuesta por la calidad, el precio justo y la cercanía al cliente.

¿Por qué unirte a nosotros?

Porque estamos en constante crecimiento, porque nos encanta trabajar en equipo y porque creemos en el desarrollo profesional real, en todos los niveles.

Aquí se valora la actitud, las ideas y las ganas de sumar.

📍 Ubicación: oficinas centrales en Pozuelo de Alarcón (Madrid).

🧩 Equipo dinámico, multidisciplinar y con mucho ritmo.

🎯 Formación, retos nuevos y un entorno que evoluciona contigo.

Estamos buscando un/a Asesor/a UDO para unirse a nuestro equipo. Si te apetece formar parte de un proyecto con propósito, ¡esta puede ser tu oportunidad!

FUNCIONES:

- Atención y resolución de incidencias con nuestro equipo de operaciones y franquiciados.

- Recepción, seguimiento y resolución de incidencias que surjan en las diferentes unidades de negocio a nivel nacional.

- Reporte de informes y manejo de datos en Excel, tabla dinámicas.

REQUISITOS:

- Experiencia mínima de un año en atención al cliente.

- Muy valorable experiencia en restauración/ empresas fastfood.

- Disponibilidad horaria de Lunes a Domingo.

OFRECEMOS:

- Contratación Indefinida

- Jornada completa