Restalia is a prominent Spanish multinational group specializing in organized catering and franchising. Founded in 2000, the company manages a diverse portfolio of popular brands including 100 Montaditos, The Good Burger (TGB), Cervecería La Sureña, Panther Organic Coffee, and Pepe Taco. With over 700 points of sale across Europe, Latin America, and the United States, Restalia has established itself as a leader in the casual dining sector through its innovative business models and rapid expansion.

Headquartered in Madrid, Restalia offers a wide range of opportunities for international professionals, particularly in operations, franchise management, and retail technology. The company's focus on international growth makes it a relevant employer for those with multilingual skills and experience in global market expansion. Their corporate culture emphasizes entrepreneurship and digital transformation within the traditional hospitality industry.

Founded in 2000 with the opening of the first 100 Montaditos in Islantilla, Huelva. It has since grown into a multinational franchising giant with five distinct brands and a presence in over a dozen countries.

For international professionals

Restalia is the creator of iconic Spanish brands like 100 Montaditos, making it a cornerstone of the national hospitality industry.
The company operates in more than 13 countries, providing opportunities for professionals with international business and expansion experience.
Corporate roles are primarily based in Madrid, a major hub for international talent in Spain.
The group is heavily invested in digital transformation, frequently hiring for specialized roles in POS systems and IT infrastructure.

Incident Manager

Restalia

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We continue to grow at Restalia Holding!

Would you like to be part of a leading catering company with brands that have revolutionized the sector?
At Restalia Holding -creators of iconic brands such as 100 Montaditos, Cervecería La Sureña, The Good Burger, and Pepe Taco- we have been innovating in the hospitality and leisure sector for over 20 years. We bet on disruptive concepts, Smart Cost business models, and offering real development opportunities for entrepreneurs and passionate professionals.

- Our mission is clear: to offer quality gastronomic proposals that are accessible and adapted to new market demands, all with a flexible approach and a commitment to constant innovation.
- We are looking for people with energy, initiative, and a positive attitude, who want to grow alongside a dynamic team in a company in full expansion.
- If you identify with this and want to take on new challenges in a solid, consolidated company in constant evolution, we want to meet you!

Apply for our offer and become part of the Restalia internal team.
Talent is what makes us great.

FUNCTIONS:
- Attention and resolution of incidents with our operations team and franchisees.
- Reception, tracking, and resolution of incidents that arise in the different business units nationwide.
- Reporting and data management in Excel

REQUIREMENTS:
- Minimum of one year of experience in customer service.

- High communication and listening skills.
- Initiative and proactivity to propose solutions and areas for improvement in the assigned units.
- Problem-solving skills.
- Ability to organize, analyze data, and follow up.

- Experience in catering/fast food companies is highly valued
- Availability from Monday to Sunday

WE OFFER:
- Permanent contract
- Full-time
- 100% on-site position, office in Pozuelo de Alarcón

View original advert (Spanish)

Seguimos creciendo en Restalia Holding!

¿Te gustaría formar parte de una compañía líder en restauración y con marcas que han revolucionado el sector?
En Restalia Holding -creadores de marcas icónicas como 100 Montaditos, Cervecería La Sureña, The Good Burger y Pepe Taco- llevamos más de 20 años innovando en el sector de la hostelería y el ocio. Apostamos por conceptos disruptivos, modelos de negocio Smart Cost y por ofrecer oportunidades reales de desarrollo para emprendedores y profesionales apasionados.

- Nuestra misión es clara: ofrecer propuestas gastronómicas de calidad, accesibles y adaptadas a las nuevas demandas del mercado, todo con un enfoque flexible y comprometido con la innovación constante.
- Buscamos personas con energía, iniciativa y actitud positiva, que quieran crecer junto a un equipo dinámico, en una empresa en plena expansión.
-Si te sentís identificado/a y quieres asumir nuevos desafíos en una compañía sólida, consolidada y en constante evolución, ¡queremos conocerte!

Postúlate a nuestra oferta y forma parte del equipo interno de Restalia.
El talento es lo que nos hace grandes.

FUNCIONES:
- Atención y resolución de incidencias con nuestro equipo de operaciones y franquiciados.
- Recepción, seguimiento y resolución de incidencias que surjan en las diferentes unidades de negocio a nivel nacional.
- Reporte de informes y manejo de datos en Excel

REQUISITOS:
- Experiencia mínima de un año en atención al cliente.

- Altas habilidades de comunicación y de escucha.
- Iniciativa y proactividad para proponer soluciones y áreas de mejora en las unidades asignadas.
- Habilidades en la resolución de problemas.
- Capacidad de organización, análisis de datos y seguimiento.

- Muy valorable experiencia en restauración/ empresas fastfood
- Disponibilidad horaria de Lunes a Domingo