Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

This job was published 5 months ago

Alarm Receiving Center Operator

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm, we put people at the center of everything we do. And that always begins with those who are part of our own company. We are an international company with over 30 years of experience, a leader in security in Europe, constantly growing and with a solid foundation built on stability, trust, and teamwork.

It is no coincidence that we have been recognized as a Great Place to Work for nine consecutive years, nor that we are service leaders in Spain. We believe in a way of working that is close, human, and collaborative, where every person counts and where professional development goes hand in hand with well-being and support.

We are currently looking for an Operator for our Alarm Receiving Center.

What will be your responsibilities?

Management and processing of alarm signals and technical signals
Customer service with excellence in personalized treatment. Management of incoming calls or emails.
Technical support to the operations and sales departments. Verifying the correct functioning of alarms, checking signals, and providing support when the technical service department is outside of business hours.
Specialized resolution of incidents following the guidelines of the Private Security Law and established specific procedures.
Direct contact with Security Forces and activation of security protocols.
Making calls for the management of incidents and/or alarm signals.
Preparation of reports (attendance reports, checklists...).
Registration of customer contracts.
Document management and administrative tasks inherent to the position.

What are we looking for?

Previous experience in telephone customer service and in resolving telephone incidents with customers
Previous experience in Alarm Receiving Centers, Control Centers, specialized alert services, etc., is highly valued
Knowledge of alarm management software is highly valued
Knowledge of procedures, materials, and private security legislation in Spain is valued
A very high level of English is essential; other languages are valued.
Excellent communication skills.
Results-oriented and teamwork skills
Adaptability to change and uncertainty

What will it be like for you to work at Sector Alarm?

Stability from day one: 3-month contract followed by a permanent contract.
Availability to work in rotating shifts (morning 07:00 to 15:00, afternoon 15:00 to 23:00, night 23:00 to 07:00) in an excellent working environment
Belonging to one of the best companies to work for in Spain (certified as a Great Place to Work)
Participating in national and international events and activities with the team
Working in an international environment with real growth opportunities
Fixed salary according to the collective agreement + attractive variables

At Sector Alarm, we offer you a dynamic work environment full of opportunities for you to develop your skills and grow professionally. We care about your well-being, so we always seek a balance between work and personal life, fostering a collaborative environment of mutual respect.

Joining Sector Alarm means accessing a stable project, with training from day one, continuous support, and real growth opportunities. You don't walk alone here: we accompany you, we listen to you, and we bet on your long-term evolution, because we know that when people grow, the company grows with them.

Being part of Sector Alarm is living a professional experience based on respect, closeness, and commitment. A culture where we take care of those who take care, and where every day we work with a clear purpose: to protect what matters most, starting with our own team.

Sector Alarm prioritizes the hiring of people with a certified disability degree equal to or greater than 33%.

If you are ready to join a leading team and contribute to creating safer homes and lives, we are waiting for you!

View original advert (Spanish)

En Sector Alarm ponemos a las personas en el centro de todo lo que hacemos. Y eso empieza, siempre, por quienes forman parte de nuestra propia compañía. Somos una empresa internacional con mas de 30 años de experiencia, líder de seguridad en Europa, en constante crecimiento y con una base sólida construida sobre la estabilidad, la confianza y el trabajo en equipo.

No es casualidad que hayamos sido reconocidos como Great Place to Work durante nueve años consecutivos, ni que seamos líderes en servicio en España. Creemos en una forma de trabajar cercana, humana y colaborativa, donde cada persona cuenta y donde el desarrollo profesional va de la mano del bienestar y el acompañamiento.

En la actualidad nos encontramos en la búsqueda de un/a Operador/a para nuestra Central Receptora de Alarmas.

¿Cuáles serán tus responsabilidades?

Gestión y tramitación de señales de alarma y señales técnica
Atención a clientes con excelencia en el trato personalizado. Gestión de llamadas o correos electrónicos entrantes.
Soporte técnico a los departamentos de operaciones y ventas. Comprobar el correcto funcionamiento de las alarmas, comprobar las señales y dar soporte cuando el departamento de servicio técnico se encuentre fuera de horario.
Resolución de incidencias de forma especializada siguiendo las directrices de la Ley de Seguridad Privada y procedimientos específicos establecidos.
Contacto directo con las Fuerzas de Seguridad y activación de protocolos de seguridad.
Emisión de llamadas para la gestión de incidencias y/o señales de alarma.
Realización de informes (Acudas, checklists...).
Registro de contratos de clientes.
Gestión documental y tareas administrativas propias del puesto.

¿Qué estamos buscando?

Experiencia previa en atención al cliente telefónica y en resolución de incidencias telefónicas con clientes
Muy valorable experiencia previa en Centrales Receptoras de Alarmas, Centros de Control, servicios de alerta especializados, etc...
Muy valorable conocimientos en programa de gestión de alarmas
Valorable conocimientos en procedimientos, material y legislación sobre seguridad privada en España
Imprescindible nivel de ingles muy alto, valorable otros idiomas.
Excelentes habilidades de comunicación.
Orientación a resultados y trabajo en equipo
Adaptación a los cambios y la incertidumbre

¿Cómo será para ti trabajar en Sector Alarm?

Estabilidad desde el primer día: contrato de 3 meses y posterior indefinido.
Disponibilidad para trabajar en turnos rotativos (mañana 07.00h a 15:00h , tarde 15:00h a 23:00h, noche 23:00h a 07:00h) en un excelente ambiente de trabajo
Pertenecer a una de las mejores empresas para trabajar en España (certificados como Great Place to Work)
Participar en eventos y actividades a nivel nacional e internacional junto al equipo
Trabajar en un ambiente internacional con posibilidades reales de crecimiento
Salario fijo según convenio + variables atractivas

En Sector Alarm, te ofrecemos un entorno de trabajo dinámico y lleno de oportunidades para que puedas desarrollar tus habilidades y crecer profesionalmente. Nos importa tu bienestar, por lo que buscamos siempre un equilibrio entre el trabajo y la vida personal, fomentando un ambiente colaborativo y de respeto mutuo.

Unirte a Sector Alarm significa acceder a un proyecto estable, con formación desde el primer día, apoyo continuo y oportunidades reales de crecimiento. Aquí no caminas solo: te acompañamos, te escuchamos y apostamos por tu evolución a largo plazo, porque sabemos que cuando las personas crecen, la compañía crece con ellas.

Formar parte de Sector Alarm es vivir una experiencia profesional basada en el respeto, la cercanía y el compromiso. Una cultura donde cuidamos de quienes cuidan, y donde cada día trabajamos con un propósito claro: proteger lo que más importa, empezando por nuestro propio equipo.

Sector Alarm prioriza la contratación de personas con un grado de discapacidad certificada igual o superior al 33%.

Si estás listo/a para unirte a un equipo líder y contribuir a crear hogares y vidas más seguras, ¡te estamos esperando!