Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

This job was published 4 months ago

Contact Center Supervisor - (weekend)

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm we work every day to create a safer, more comfortable, and sustainable world. Our international team develops innovative solutions that improve the security and quality of life for thousands of customers. We are driven by a passion for doing things better, with an entrepreneurial, collaborative, and people-oriented mindset. With a presence in Norway, Sweden, Finland, Ireland, Spain, France, Italy, and Portugal, and in full expansion across all our markets, we continue to grow.

Therefore, we are expanding our Telesales team in Málaga city and are looking to incorporate a Contact Center Supervisor, for weekends with the main mission of leading, developing, and supporting our team of telesales agents, ensuring the fulfillment of objectives, continuous performance improvement, and an excellent experience for our customers.

What will your responsibilities be?

Manage, develop, and train a team of agents in the telesales area.
Perform co-listening and intervene in calls when necessary.
Conduct individual follow-up meetings (O2O).
Provide continuous feedback, coaching, and follow-up to improve performance and conversion rates.
Analyze and report KPIs, results, and team performance to the Manager.
Propose departmental improvements aimed at increasing CVR.
Follow up on offers and support negotiations with customers.
Collaborate with other departments to improve products, commercial strategies, and marketing actions.
Lead daily meetings to track objectives and results.

What are we looking for?

Minimum of 2 years of experience managing telephone sales teams, with a clear focus on achieving objectives and results.
Demonstrable experience in leading, motivating, and developing teams, as well as in tracking KPIs and action plans for performance improvement.
Solid experience in customer relations and negotiation situations.
Ability to provide continuous feedback, coaching, and support to the team to maximize the conversion rate.
High orientation toward customers, people, and the achievement of objectives.
Advanced level of MS Office, especially Excel.
English or Catalan is a plus.
Availability to work from Friday to Monday

What is it like to work at Sector Alarm?

Working at Sector Alarm means taking a step forward in your professional career and being part of a company where people are at the center of everything we do.

Permanent contract with a stable schedule of 40 hours per week, distributed between Friday and Monday.
Salary according to your experience and the value you bring from day one.
Be part of a company certified as a Great Place to Work, where well-being, culture, and growth are a reality.
Participation in national and international events and activities.
International, dynamic, and collaborative work environment, with real opportunities for professional development and growth.

Sector Alarm will prioritize the hiring of people with a certified disability degree equal to or greater than 33%.

We look forward to receiving your application and meeting you very soon!

View original advert (Spanish)

En Sector Alarm trabajamos cada día para crear un mundo más seguro, cómodo y sostenible. Nuestro equipo internacional desarrolla soluciones innovadoras que mejoran la seguridad y la calidad de vida de miles de clientes. Nos mueve la pasión por hacer las cosas mejor, con una mentalidad emprendedora, colaborativa y orientada a las personas. Con presencia en Noruega, Suecia, Finlandia, Irlanda, España, Francia, Italia y Portugal, y en plena expansión en todos nuestros mercados, seguimos creciendo.

Por ello, estamos ampliando nuestro equipo de Televentas en Málaga capital y buscamos incorporar un/a Supervisor/a de Contact Center, para fin de semana con la misión principal de liderar, desarrollar y acompañar a nuestro equipo de agentes de televentas, asegurando el cumplimiento de objetivos, la mejora continua del desempeño y una excelente experiencia para nuestros clientes.

¿Cuáles serán tus responsabilidades?

Gestionar, desarrollar y formar a un equipo de agentes del área de televentas.
Realizar co-listening e intervenir en llamadas cuando sea necesario.
Llevar a cabo reuniones individuales de seguimiento (O2O).
Proporcionar feedback continuo, coaching y seguimiento para mejorar el rendimiento y la tasa de conversión.
Analizar y reportar al Manager los KPIs, resultados y desempeño del equipo.
Proponer mejoras departamentales orientadas al incremento del CVR.
Realizar seguimiento de ofertas y apoyar en la negociación con clientes.
Colaborar con otros departamentos para mejorar productos, estrategias comerciales y acciones de marketing.
Dirigir reuniones diarias de seguimiento de objetivos y resultados.

¿Qué estamos buscando?

Experiencia mínima de 2 años gestionando equipos de ventas telefónicas, con un claro enfoque en la consecución de objetivos y resultados.
Experiencia demostrable en liderar, motivar y desarrollar equipos, así como en el seguimiento de KPIs y planes de acción para la mejora del rendimiento.
Sólida experiencia en trato con clientes y en situaciones de negociación.
Capacidad para proporcionar feedback continuo, coaching y acompañamiento al equipo para maximizar la tasa de conversión.
Alta orientación al cliente, a las personas y al logro de objetivos.
Nivel avanzado de MS Office, especialmente Excel.
Inglés o catalán valorable.
Disponibilidad para trabajar de viernes a lunes

¿Cómo será trabajar en Sector Alarm?

Trabajar en Sector Alarm significa dar un paso adelante en tu carrera profesional y formar parte de una compañía donde las personas están en el centro de todo lo que hacemos.

Contrato indefinido con jornada estable de 40 horas semanales, repartidas entre viernes y lunes .
Salario acorde a tu experiencia y al valor que aportes desde el primer día.
Formar parte de una empresa certificada como Great Place to Work, donde el bienestar, la cultura y el crecimiento son una realidad.
Participación en eventos y actividades nacionales e internacionales.
Entorno de trabajo internacional, dinámico y colaborativo, con oportunidades reales de desarrollo y crecimiento profesional.